Have tried to connect Ethernet cable directly to laptop and and still have no internet connection. One sometimes 2 of the blue lights are on

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  • Updated 4 years ago
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Wanda Price

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Posted 4 years ago

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Diana, Viasat Employee

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Hi Wanda,  I'm sorry to hear you don't have internet connection. Thanks for contacting us.  It may be your modem. Please send an email to exedelistens@viasat.com or call customer service at 855-463-9333 and we will troubleshoot your issue.  Thanks so much.
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Bev, Champion

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That sounds like your dish is out of alignment, or a tree has leafed out and is now blocking the signal. It may be a faulty modem but that would be the last thing I would suspect.

Check for anything blocking the line of site to outer space from the dish, if there is something, correct that. If not, you probably need a service call, so contact support and do the troubleshooting they suggest then, if nothing works, arrange for a service call to your home.