Have they lost their minds??

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Gold 12 with 65 gigs. . . Wait for it.. . $200 a month!!!!!! Where is all this good will that people here keep saying that Viasat possesses??? 18 months ago the Freedom Plan was 150 gigs for $100. And for years we were promised the holy grail with Viasat 2 and now we are days away from a full year since launch and plans have steadily declined and prices have steadily increased. Complete and utter deception and lies going back years. Either this company has piss poor management and /or marketing or they all see us as the desperate suckers we are to subscribe to this service. Cue the people saying this is an overreaction and just be patient. Even if VS-2 covered the entire country who cares when 65 gigs at 12 mb/s is $200.
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Nathan Hart

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Posted 2 years ago

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Longtimesatuser

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I guess it varies by area. The highest plan in my zip code is Gold 50 at 50 Mbps with a 100 GB cap for $150/mo after 3 mo. Salem OR, about as far from VS-2 as you can get. 
(Edited)
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Nathan Hart

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Your obviously in one of the small high speed spot beams.
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VeteranSatUser, Champion

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That would be correct. And small is a key word. I ran at least 20 zips tonight covering hundreds of miles in Southern Ohio. Not one hit above 12Mbps.
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Old Labs (VS1-329-L12FZ)

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Chillicothe - 45601 (albeit no 50/100 plans)

I think it's safe to assume that antenna deployment issues (if we believe that mean failing to fully extend) would shift small beam foot prints from that which you were privy to and shown last summer - even being off by a simple degree or two would be drastically missing the sweet spot by hundreds of miles. 

At the same time, what does that do to original gateway placement? If Viasat had already acquired gateway locations at projected optimal positions, I would imagine some might need to be re-positioned (land acquired, space leased, etc. - not a trivial transaction yielding further delay).

Just guessing but it is what it is at this point - one of the hazards of counting one's chickens before they fully hatch - stuff happens and we're on to Viasat-3!

To believe this represents lies and deceit going back years, you'd have to believe Viasat first knew that SpaceX would be delayed and then knew in advance that the antenna deployment issue would occur. Right now they're simply reacting to the hand dealt and a loss of projected capacity which appears greater than expected/estimated at this point. As customers we can deal with it or move on - not urging patience, just get a grip on reality.
(Edited)
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Nathan Hart

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Reality. . . Do you not know how many antennas VS2 has??? The antennas with issues are Harris unfurlable antennas. There are four. Two did not open correctly and are deformed. Imagine if you will an umbrella that didn’t fully open. But here’s the killer. VS2 still has at least four more traditional solid antennas that are operating perfectly!!!! Now for the justification in my choice of words or the “reality” of yours , if VS1 can provide 30 mb/s with its now last generation architecture then surely VS2 can provide at least 30 from its functioning solid antennas and half of its Harris antennas. So for viasat to offer 12 mb/s 65 gigs for $200 a month I claim deception and borderline fraud. If it doesn’t fit your definition of reality I’m not losing any sleep.
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Stephen Rice, Champion

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The new plans are actually a smart move. Imagine being sold a 50 mbps plan with a 150 gb data cap that rarely goes beyond 20 mbps. Now imagine that same plan slowing to 1 mbps after using that 150 gb of data. You would be very upset.

Imagine another scenario where you are paying for up to 12 mbps with a 35 gb data cap. You consistently get speeds over 12 mbps. Speeds are usually close to 20 mbps. Even after using 35 gb, you still get speeds above 12 mbps. You would be a very happy camper.

It's smarter for Viasat to under promise and over perform rather than over promise and underperform.

If those plans are indeed Viasat 2, then I am confident what I just described is what's going on.

Nothing to see here. Carry on.
(Edited)
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Old Labs (VS1-329-L12FZ)

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Yes two of four affecting multiple beams and therefore different geographical areas.

There are only four total on Viasat-2.

Unfurled, failing to extend - same difference when speaking of spot beams regardless of size and those that failed aren't providing the coverage or expected capacity.


As has been noted some areas are getting those higher speeds.

Apparently you are losing sleep and suffering some angst - your reality since you've been here is to complain about things over which you have no control and view it all as some big conspiracy.

Like many you believe Viasat has some obligation to provide you with service at a level you desire - grow up or view it as an opportunity for you to fill the void left by Viasat and others - we get it you're entitled and it's easy to blame it on the big bad corporation.  

As I said deal with it - or just continue to complain - rest assured this is the right place to complain as a marketing extension.  I like it no more or less than anyone - but gave up whining a long time ago. Don't like the plans being offered? Don't switch or order - going without is always a viable option. 

 
(Edited)
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Jim16

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Nathan will never give up whining or his conspiracy theories. There are people here that get their rocks off doing that. They pop up now and then, say they are entitled,  empty their diapers and then go away for a while. Treat it as a childish tantrum. 
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Jim16

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Nathan will never give up whining or his conspiracy theories. There are people here that get their rocks off doing that. They pop up now and then, say they are entitled,  empty their diapers and then go away for a while. Treat it as a childish tantrum. 
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Jim16

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Oh well, that one does deserve a double post!
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Jim16

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Hat trick!!!  (thanks J&J)
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J&J

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It's a "Two-Fer" !   
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Craig Jones

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This is  what opened in my area yesterday...   seriously?    I'm currently on VS1 with 25mbps d/l and 150 Gigs a month for $150...    are they even trying to fix this?

Here are the plans for 30 min north and 20min south of my location
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Craig Jones

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This is  what opened in my area yesterday...   seriously?    I'm currently on VS1 with 25mbps d/l and 150 Gigs a month for $150...    are they even trying to fix this?

Here are the plans for 30 min north and 20min south of my location
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VeteranSatUser, Champion

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I got nothing other than to say the problems with Viasat-2 have to be more extensive than they have revealed publicly. I am sure there are a few other on here that agree with that sentiment.
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J&J

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Look HERE
 
 

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fmj77

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I agree with you all. Either there is something wrong with Viasat 2 that they're not telling us, or it's been nothing but deception and lies from the start.
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VeteranSatUser, Champion

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I don't think so. They certainly wouldn't invest in all this new technology to deliver so little. I do think the satellite is under performing more than they are letting on publically though.

I am sure there are dealers put there in the know. Unfortunately, they don't post on here much compared to the of forum. And that poster from the other forum, who was a dealer and very knowledgeable, vowed to never come on this site.
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fmj77

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I'm gonna call my dealer tomorrow and see if he has any info on what the real situation is. I'll post here with any updates.
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Nathan Hart

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Also for those saying that Space X has a part in the delays your forgetting that VS2 was not even completed yet by the intial launch date proposed with Space X. So there still would have been a launch delay even if Space X was viable.
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Old Labs (VS1-329-L12FZ)

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Not true - Viasat-2 was scheduled to be launched aboard the third or fourth Falcon Heavy mission - the Falcon Heavy demo just launched on February 6, 2018 carrying that Tesla driven by Starman. It's logical (at least to some) that Boeing and Viasat would defer build out until a ride was anticipated to be available. Due to payload size, Viasat-2 required the more powerful Heavy - SpaceX further deferred Heavy until Falcon flights (their bread and butter) were resumed.

To date, I believe there hasn't been a second Falcon Heavy launch. 

They ramped up once again once Viasat was able to secure an open slot on the Arianne manifest through sheer luck - the satellite was on the ground in French Guiana when the rocket rolled to the launchpad and ready to go but suffered a further minor setback (weeks) with the civil unrest.

You are fake news... ;)
(Edited)
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Nathan Hart

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No matter what proof I provide I’ll have to hear your BS. Do me a favor and just don’t read my posts. I’ll ignore you and you ignore me. But in the mean time educate yourself about what a Harris corporation unfurlable antenna is , your explanation above is wrong. And VS2 has more then 4 antennas.
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Brad, Viasat Employee

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Old Labs is correct.
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Old Labs (VS1-329-L12FZ)

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Apparently it would be the first time...
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Jim16

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Shocker!  You mean Nathan is wrong?  I guess all he knows is how to whine.
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Stephen Rice, Champion

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The antenna issues on Viasat 2 are proof that the recent Space X / Tesla launch was a fake.  If Tesla Man really was in orbit, he would have fixed Viasat 2 by now.
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BBwithdrawls

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I'be been waiting , watching this unfold , there is no conspiracy here, its simply a deployment gone bad with less than stellar results and the company reacting to it , its a huge bump in the road but life has to go on . The company is not publicly commenting on its issues, its bad for business , as far as lost their minds on pricing that remains to be seen , if they offer those speeds on vsat2 without congestion it would be a bargain in my eyes as I pay 387 month for a T1 for 1.5 mbps , I either pay that or drive to work 4 days a week for a 150 mile round trip  daily and loose 3.5 hours a day in a car . if they are offering that on vsat1 which has known congestion issues that's irresponsible and borderline criminal but the dealers and installers should be stepping up and saying something at that point 

all that said the company does have some issues and needs to mature, from the outside looking in their customer support model is horrible, the dealers  and contractors installing the systems definitely need some work ( not to say there aren't good dealers ) I'm just struggling to find one , hopefully they get the issues straightened out and move on ,
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Bradley

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Well, Brad said ViaSat 2 plans were rolling out in new places every week, and if you didn’t see those plans, keep checking back as new areas were being added all the time. I suppose he never said they were good plans. People just made an assumption, and we see where we are.


When ViaSat 2 becomes congested, those plans that look like “steals” now, will show their true colors. I personally don’t see a steal in those plans. My unlimited silver 150GB up to 25Mbps looks like a solid deal now, especially since I nabbed the one day offering for $100.


Maybe ViaSat is trying to teach customers the theory of relativity? If you thought your plan was bad, we can make it look good lol.

Looked today. New service is not available in my area.
(Edited)
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Steve Frederick-VS1/Beam314, Champion

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Up until two days ago, there were plans in my area available, albeit 12 Mbps Liberty 12, 25 and 50 GB ones. Starting two days ago, the website for my zip codes in the central NY area state that Viasat internet service is not available in  this area.
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Hfcomms

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Gold 12 with 65 gigs. . . Wait for it.. . $200 a month!!!!!! Where is all this good will that people here keep saying that Viasat possesses???

So what?  Nobody is holding a gun to your head and making you buy this service....are they?  Matter of fact everyone that hates this service go ahead and quit if you can't get it resolved and go sign up with Hughes and in a short time you'll hate that too.  If you want your cake and eat it too you have to go back to town in a stuffy little overpriced apartment or bungalow to get your high speed internet at a price you think reasonable.  Nobody owes you nearly free high speed Internet where you can stream movie after movie in HD and not have any slowdowns. 
(Edited)
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Bradley

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The above message was a paid advertisement for ViaSat internet service.

For real, it’s ok to be flabbergasted by subpar plans and outrageous pricing.

Most people use internet for more than streaming movies, but whatever I guess.

Glad you are happy with the way things are going. Now tell your three cats I said hi.
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Hfcomms

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Brad;

If I'm working for Viasat why am I still getting billed every month?  I went from the liberty 12 plan to liberty 25 and now on liberty 50 and with the equipment rental fee I'm paying over $100 a month now.  I don't have any complaints because I was on satellite Internet from the beginning and this service is light years ahead from what it was when the first one way systems came on the market.

Nobody is making us sign up for this...it isn't a utility governed by public service laws nor does it have government subsidy to pay them for service to the indigent.  They set the prices for different plans on different beams and it's up to me as the end user to choose a plan or to tell them to go jump in the lake and leave in a huff and sign back up with Hughesnet or any other terrestrial option. 

If or when a decent wireless option is available to me that exceeds what Viasat can provide then I'll dump them and go with the better option.  Viasat does what is best for them balancing long term viability with providing a service that customers want and are willing to pay for and as and end user I decide if Viasat is my best option or not.

Right now it is the best option for me and all the crying and whining in the world over the plans, prices ect will do me as much good as peeing into a stiff wind.  It is what it is.
(Edited)
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Jim16

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I understand what this and other Forums are used for.  People complaining about their service, whatever it is. But holy crap, the same people constantly whining about the same thing over and over?  Why don't you guys just make a program that automatically posts the same crap on a timer and you can do other things in your lives. 
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Bradley

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I guess whining about complaining is constructive though?

Voicing concerns and complaints about consumer policies and pricing does help change companies. To believe that companies just improve on their own through goodwill is ridiculous. You have the plans you have today because people “demanded” more in the past.
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You can slice it however you want, but if one person is paying $150 for 100GB priority data and a person 10 miles away is charged $200 for 65GB of priority data, does that make sense? Sure they can charge whatever they want, and people don't have to buy it, but that just doesn't seem like a sound marketing strategy. Split the difference, give everybody 80GB of priority, and charge $175 :).
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Old Labs (VS1-329-L12FZ)

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Give up your Freedom and they'll consider that request ;)

A mind is a terrible thing to lose... as the title suggests.

P.S. FWIW I went through the order process for new customers to gather some added info... eventually I got to the point where help was available for the modem and built-in Wifi.

Clicking on it said the Exede Wifi Modem and not the Viasat Gateway Modem... I'm thing this is becoming a circular firing squad at this point with everyone firing blanks. Needless to say I didn't click place order!  

  
(Edited)
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VeteranSatUser, Champion

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Interesting. I will have to try that myself. But like you, I don't want to click order! I would have to pay twice for less data AND video resolution restriction.

Now if the mythical spot beam was over me like originally projected, I might pay for the 50Mbps. Alas it isn't. I know it wasn't Viasat's intent for the satellite to have issues, but there are issues, and as a result they are having to modify plans to make up for the lost revenue they now won't get from the missing spot beam coverage.

I dont blame Viasat. They are doing what any company must do, adapt to survive. I just think it is a very bad look to have such radical differences in plan features and prices in a small geographic area. It is one thing to charge x in California and y in Ohio. But to charge x in one town and y in another town 10 miles away, tough for a local dealer servicing both towns to explain that one.
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Brad, Viasat Employee

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Old Labs I do think that some of these have a delay from letting current customers switch. Unfortunately Sunday is a bit of a ghost town here so the people I can ask for confirmation won't be in until tomorrow. 
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Old Labs (VS1-329-L12FZ)

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Yes, I'd assumed that - however since I don't have a direct Viasat account - I don't have an account page to see what is available for upgrade online.
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Brad, Viasat Employee

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Hi Everyone!

This weekend saw some of our large beam releases for ViaSat-2. With this deployment a majority of the country now has the ViaSat-2 options available. While some areas may not allow for current customers to upgrade immediately, this is probably our biggest rollout to date with ViaSat-2. 

Pricing, plans and availability will vary by location and are subject to change. What is being shown now are our current plans being offered. If the plans are not as attractive as the plan you currently have you are under no obligation to change plans as you can be grandfathered into your plan and as long as you do not make any account changes (vacation plan, move, etc)  you will not be taken off of your current plan. If you'd like a consultation to see the pros and cons I will be more than happy to discuss if you send an email to viasatlistens@viasat.com. Either myself or one of my teammates in the Corporate Social Care Team will answer you.

 I do know there's some disappointment with the offerings. Plans and offers do tend to change over time. Anecdotally just a few months ago our classic plans (hard data cap, Late Night Free Zone, no Liberty Pass) were the standard in some places. Now they can get these new plans so to them that might be a major improvement. Of course if say you've been on a high data Liberty Plan or one of our first Unlimited offers, these plans aren't as attractive. You don't have to change. More widespread about this time last year we've seen In a year the Classic Plans transform into Liberty and Liberty now transforming into these Unlimited plans. In addition Freedom is sort of the white whale that will surface every once in a while as some beams become less congested. 

Think of it like a rotating menu: These are the offers CURRENTLY but we may have something different in a few months as we get a better feel for how these areas fill up. 
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GabeU, Champion

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I must be in one of the minority areas.  I have NO plans.  LOL.  
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Oliver

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Brad, I thought we could change to the vacation plan and get our old plan back? I was told this and was planning to do it in a few weeks time.
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Brad, Viasat Employee

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Hi Oliver

Whenever you do the vacation plan you put your account on hold more or less. Once you come back you will have to reactivate service with the current available plans. 
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fmj77

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Nothing available to me except Liberty plans on Viasat 1. Guess my beam is in the minority.
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VeteranSatUser, Champion

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Thanks for the update Brad.


The words "underwhelming" are an understatement.  I don't know how Viasat expects to extract customers from Hughesnet with these types of plans.  And the lack of high-density spot beams where they were suppose to be is another kick in the shins.


I wish Viasat the best of luck and they are a good company with good people.  But honestly, given all the hype and expectations around Viasat-2, this is a MAJOR disappointment. 

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Andy Schack

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I concur completely VetSat

Andy
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VeteranSatUser, Champion

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I would be curious how some dealers feel. They can't be happy either. These plans are not going to generate business for them like was anticipated.
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GabeU, Champion

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I remember back with HughesNet Gen4 they had the Ultra Plan, which was 50GB.  Some people could get it for $99.99 and others for $129.99, though at the latter price it wasn't called the Ultra Plan.  Then, the 50GB plans disappeared from just about everywhere, and the highest you could then get was the 20GB plan, and for $129.99.  It was ridiculous, and it aggravated a LOT of people.  

Though it was what it was, it didn't at all seem fair.  But, like anything, it was up to the customer whether they bought it or not.  They didn't have to.  

Though they've reduced the plans available in some areas now, they learned their lesson with the prices and they are the same as before for the ones still available.  
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Steve Frederick-VS1/Beam314, Champion

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No plans are available in Central New York State. Website show Service is not available in your area.
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fmj77

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I'm pretty sure that there is a technical/hardware issue with Viasat 2 that they're not disclosing.
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GabeU, Champion

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Same here in Western NYS.  There have been no plans available here for over a month, though there were previously.  

But, hey, there's that "Broadband for All" plan in NY, where everyone's going to have wired broadband available!!!  Oh, that's right, not quite everyone after all.  LOL.  
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VeteranSatUser, Champion

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The plans are not priced consistently. IMHO that is a major marketing mistake. Nothing like upsetting a customer base, at least informed customers.

How many people want to pay more for less than their neighbor across the way? I didn't think so.

Stupid, stupid, stupid. I feel sorry for Brad having to rationalize the ridiculousness of the current plans. It's a tough job. Glad I am not having to do it.
(Edited)
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Stephen Rice, Champion

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I'm installing carpet today.
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Jim16

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Finally!  Reality sets in.
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Bev, Champion

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I'm mowing my lawn and cooking today. LOL
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Stephen Rice, Champion

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Done.
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Bev, Champion

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Looks good. Good color to hide red dirt too :P
(Edited)