Have they lost their minds??

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Gold 12 with 65 gigs. . . Wait for it.. . $200 a month!!!!!! Where is all this good will that people here keep saying that Viasat possesses??? 18 months ago the Freedom Plan was 150 gigs for $100. And for years we were promised the holy grail with Viasat 2 and now we are days away from a full year since launch and plans have steadily declined and prices have steadily increased. Complete and utter deception and lies going back years. Either this company has piss poor management and /or marketing or they all see us as the desperate suckers we are to subscribe to this service. Cue the people saying this is an overreaction and just be patient. Even if VS-2 covered the entire country who cares when 65 gigs at 12 mb/s is $200.
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Nathan Hart

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Posted 2 months ago

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Russtytrucker

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I guess it varies by area. The highest plan in my zip code is Gold 50 at 50 Mbps with a 100 GB cap for $150/mo after 3 mo. Salem OR, about as far from VS-2 as you can get. 
(Edited)
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Judge and Jury

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It's a "Two-Fer" !   
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Craig Jones

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This is  what opened in my area yesterday...   seriously?    I'm currently on VS1 with 25mbps d/l and 150 Gigs a month for $150...    are they even trying to fix this?

Here are the plans for 30 min north and 20min south of my location
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Craig Jones

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This is  what opened in my area yesterday...   seriously?    I'm currently on VS1 with 25mbps d/l and 150 Gigs a month for $150...    are they even trying to fix this?

Here are the plans for 30 min north and 20min south of my location
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VeteranSatUser, Champion

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I got nothing other than to say the problems with Viasat-2 have to be more extensive than they have revealed publicly. I am sure there are a few other on here that agree with that sentiment.
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Judge and Jury

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Look HERE
 
 

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fmj77

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I agree with you all. Either there is something wrong with Viasat 2 that they're not telling us, or it's been nothing but deception and lies from the start.
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VeteranSatUser, Champion

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I don't think so. They certainly wouldn't invest in all this new technology to deliver so little. I do think the satellite is under performing more than they are letting on publically though.

I am sure there are dealers put there in the know. Unfortunately, they don't post on here much compared to the of forum. And that poster from the other forum, who was a dealer and very knowledgeable, vowed to never come on this site.
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fmj77

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I'm gonna call my dealer tomorrow and see if he has any info on what the real situation is. I'll post here with any updates.
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Nathan Hart

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Also for those saying that Space X has a part in the delays your forgetting that VS2 was not even completed yet by the intial launch date proposed with Space X. So there still would have been a launch delay even if Space X was viable.
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Old Labs

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Not true - Viasat-2 was scheduled to be launched aboard the third or fourth Falcon Heavy mission - the Falcon Heavy demo just launched on February 6, 2018 carrying that Tesla driven by Starman. It's logical (at least to some) that Boeing and Viasat would defer build out until a ride was anticipated to be available. Due to payload size, Viasat-2 required the more powerful Heavy - SpaceX further deferred Heavy until Falcon flights (their bread and butter) were resumed.

To date, I believe there hasn't been a second Falcon Heavy launch. 

They ramped up once again once Viasat was able to secure an open slot on the Arianne manifest through sheer luck - the satellite was on the ground in French Guiana when the rocket rolled to the launchpad and ready to go but suffered a further minor setback (weeks) with the civil unrest.

You are fake news... ;)
(Edited)
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Nathan Hart

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No matter what proof I provide I’ll have to hear your BS. Do me a favor and just don’t read my posts. I’ll ignore you and you ignore me. But in the mean time educate yourself about what a Harris corporation unfurlable antenna is , your explanation above is wrong. And VS2 has more then 4 antennas.
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Brad, Viasat Employee

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Old Labs is correct.
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Old Labs

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Apparently it would be the first time...
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Jim16, Champion

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Shocker!  You mean Nathan is wrong?  I guess all he knows is how to whine.
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Stephen Rice

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The antenna issues on Viasat 2 are proof that the recent Space X / Tesla launch was a fake.  If Tesla Man really was in orbit, he would have fixed Viasat 2 by now.
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BBwithdrawls

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I'be been waiting , watching this unfold , there is no conspiracy here, its simply a deployment gone bad with less than stellar results and the company reacting to it , its a huge bump in the road but life has to go on . The company is not publicly commenting on its issues, its bad for business , as far as lost their minds on pricing that remains to be seen , if they offer those speeds on vsat2 without congestion it would be a bargain in my eyes as I pay 387 month for a T1 for 1.5 mbps , I either pay that or drive to work 4 days a week for a 150 mile round trip  daily and loose 3.5 hours a day in a car . if they are offering that on vsat1 which has known congestion issues that's irresponsible and borderline criminal but the dealers and installers should be stepping up and saying something at that point 

all that said the company does have some issues and needs to mature, from the outside looking in their customer support model is horrible, the dealers  and contractors installing the systems definitely need some work ( not to say there aren't good dealers ) I'm just struggling to find one , hopefully they get the issues straightened out and move on ,
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Bradley

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Well, Brad said ViaSat 2 plans were rolling out in new places every week, and if you didn’t see those plans, keep checking back as new areas were being added all the time. I suppose he never said they were good plans. People just made an assumption, and we see where we are.


When ViaSat 2 becomes congested, those plans that look like “steals” now, will show their true colors. I personally don’t see a steal in those plans. My unlimited silver 150GB up to 25Mbps looks like a solid deal now, especially since I nabbed the one day offering for $100.


Maybe ViaSat is trying to teach customers the theory of relativity? If you thought your plan was bad, we can make it look good lol.

Looked today. New service is not available in my area.
(Edited)
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Steve Frederick, Champion

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Up until two days ago, there were plans in my area available, albeit 12 Mbps Liberty 12, 25 and 50 GB ones. Starting two days ago, the website for my zip codes in the central NY area state that Viasat internet service is not available in  this area.
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Hfcomms

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Gold 12 with 65 gigs. . . Wait for it.. . $200 a month!!!!!! Where is all this good will that people here keep saying that Viasat possesses???

So what?  Nobody is holding a gun to your head and making you buy this service....are they?  Matter of fact everyone that hates this service go ahead and quit if you can't get it resolved and go sign up with Hughes and in a short time you'll hate that too.  If you want your cake and eat it too you have to go back to town in a stuffy little overpriced apartment or bungalow to get your high speed internet at a price you think reasonable.  Nobody owes you nearly free high speed Internet where you can stream movie after movie in HD and not have any slowdowns. 
(Edited)
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Bradley

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The above message was a paid advertisement for ViaSat internet service.

For real, it’s ok to be flabbergasted by subpar plans and outrageous pricing.

Most people use internet for more than streaming movies, but whatever I guess.

Glad you are happy with the way things are going. Now tell your three cats I said hi.
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Hfcomms

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Brad;

If I'm working for Viasat why am I still getting billed every month?  I went from the liberty 12 plan to liberty 25 and now on liberty 50 and with the equipment rental fee I'm paying over $100 a month now.  I don't have any complaints because I was on satellite Internet from the beginning and this service is light years ahead from what it was when the first one way systems came on the market.

Nobody is making us sign up for this...it isn't a utility governed by public service laws nor does it have government subsidy to pay them for service to the indigent.  They set the prices for different plans on different beams and it's up to me as the end user to choose a plan or to tell them to go jump in the lake and leave in a huff and sign back up with Hughesnet or any other terrestrial option. 

If or when a decent wireless option is available to me that exceeds what Viasat can provide then I'll dump them and go with the better option.  Viasat does what is best for them balancing long term viability with providing a service that customers want and are willing to pay for and as and end user I decide if Viasat is my best option or not.

Right now it is the best option for me and all the crying and whining in the world over the plans, prices ect will do me as much good as peeing into a stiff wind.  It is what it is.
(Edited)
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Jim16, Champion

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I understand what this and other Forums are used for.  People complaining about their service, whatever it is. But holy crap, the same people constantly whining about the same thing over and over?  Why don't you guys just make a program that automatically posts the same crap on a timer and you can do other things in your lives. 
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Bradley

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I guess whining about complaining is constructive though?

Voicing concerns and complaints about consumer policies and pricing does help change companies. To believe that companies just improve on their own through goodwill is ridiculous. You have the plans you have today because people “demanded” more in the past.
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VeteranSatUser, Champion

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You can slice it however you want, but if one person is paying $150 for 100GB priority data and a person 10 miles away is charged $200 for 65GB of priority data, does that make sense? Sure they can charge whatever they want, and people don't have to buy it, but that just doesn't seem like a sound marketing strategy. Split the difference, give everybody 80GB of priority, and charge $175 :).
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Old Labs

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Give up your Freedom and they'll consider that request ;)

A mind is a terrible thing to lose... as the title suggests.

P.S. FWIW I went through the order process for new customers to gather some added info... eventually I got to the point where help was available for the modem and built-in Wifi.

Clicking on it said the Exede Wifi Modem and not the Viasat Gateway Modem... I'm thing this is becoming a circular firing squad at this point with everyone firing blanks. Needless to say I didn't click place order!  

  
(Edited)
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VeteranSatUser, Champion

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Interesting. I will have to try that myself. But like you, I don't want to click order! I would have to pay twice for less data AND video resolution restriction.

Now if the mythical spot beam was over me like originally projected, I might pay for the 50Mbps. Alas it isn't. I know it wasn't Viasat's intent for the satellite to have issues, but there are issues, and as a result they are having to modify plans to make up for the lost revenue they now won't get from the missing spot beam coverage.

I dont blame Viasat. They are doing what any company must do, adapt to survive. I just think it is a very bad look to have such radical differences in plan features and prices in a small geographic area. It is one thing to charge x in California and y in Ohio. But to charge x in one town and y in another town 10 miles away, tough for a local dealer servicing both towns to explain that one.
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Brad, Viasat Employee

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Old Labs I do think that some of these have a delay from letting current customers switch. Unfortunately Sunday is a bit of a ghost town here so the people I can ask for confirmation won't be in until tomorrow. 
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Old Labs

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Yes, I'd assumed that - however since I don't have a direct Viasat account - I don't have an account page to see what is available for upgrade online.
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Brad, Viasat Employee

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Hi Everyone!

This weekend saw some of our large beam releases for ViaSat-2. With this deployment a majority of the country now has the ViaSat-2 options available. While some areas may not allow for current customers to upgrade immediately, this is probably our biggest rollout to date with ViaSat-2. 

Pricing, plans and availability will vary by location and are subject to change. What is being shown now are our current plans being offered. If the plans are not as attractive as the plan you currently have you are under no obligation to change plans as you can be grandfathered into your plan and as long as you do not make any account changes (vacation plan, move, etc)  you will not be taken off of your current plan. If you'd like a consultation to see the pros and cons I will be more than happy to discuss if you send an email to viasatlistens@viasat.com. Either myself or one of my teammates in the Corporate Social Care Team will answer you.

 I do know there's some disappointment with the offerings. Plans and offers do tend to change over time. Anecdotally just a few months ago our classic plans (hard data cap, Late Night Free Zone, no Liberty Pass) were the standard in some places. Now they can get these new plans so to them that might be a major improvement. Of course if say you've been on a high data Liberty Plan or one of our first Unlimited offers, these plans aren't as attractive. You don't have to change. More widespread about this time last year we've seen In a year the Classic Plans transform into Liberty and Liberty now transforming into these Unlimited plans. In addition Freedom is sort of the white whale that will surface every once in a while as some beams become less congested. 

Think of it like a rotating menu: These are the offers CURRENTLY but we may have something different in a few months as we get a better feel for how these areas fill up. 
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Stephen Rice

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I'm installing carpet today.
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Jim16, Champion

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Finally!  Reality sets in.
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Bev, Champion

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I'm mowing my lawn and cooking today. LOL
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Stephen Rice

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Done.
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Bev, Champion

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Looks good. Good color to hide red dirt too :P
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