Have had modem for 10 + years. It seems to be dropping in and out lately. Does it need to be replaced/updated?

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  • Updated 12 months ago
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We have had Wildblue and existing modem for 10 + years. Lately the modem has been going in and out of service and at times I have had to unplug it to get it to work again. Does it need to be replaced or updated?
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James Bohls

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Posted 12 months ago

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VeteranSatUser, Champion

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Quite possibly. Or the tria in the dish is failing. If you never replaced the tria in ten years that certainly could be the case as they have a finite lifespan. Sounds like you need a service call.
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Diana, Viasat Employee

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James,  Please call Exede Customer Care at 855-463-9333.  As Veteran SatUser stated, your modem may be having issues.