Has anyone else experienced what I have? I could go on and on about what was sold, promised agains what reality is. I have been mislead through every step of my relationship with Exede/Viasat.
In my latest fiasco, I recently upgraded to the Silver 25MB/150GB plan. I called and asked about what I should expect if I upgraded. I was willing to pay the extra to get a service that I need in our family. I was told that indeed, I would get the service I was paying for. So, I agreed. 4 weeks later I recieved the high speed modem. Before installing it, I tested my connection (at 6PM Thursday). My internet speed was about 10MB down using the 16GB Plan. Not bad, but I needed the extra speed and capacity. I hooked up the new, High-Speed Modem, followed the instructions and Voiloa! I'm connected. When I tested the speed to compare, I coldnt get Speedtest.net to run? Tried a couple times before using the google interface.. To my dismay, i was getting less than 4MG down - consitenly.
I spent the following days trying to get though to someone who could fix my modem, until yesterday I finally got someone who leveld with me. He said. "it is what it is". He said I will NOT be getting speeds anywhere close to 25MB. It's because at Primetime, the circuit has a lot of people on it. There is nothing more he can do. My signal is aligned perfectly, the modem is working correctly and unfortuately there is nothig more that he can do. He defaulted to the fine print of "up to..." but not guaranteed... Not only that, but I can't go back to my old service.
The net of it is, I'm paying more - a lot more and getting less - a lot less. In fact, I'm paying 44%MORE and getting 85% LESS. How's that for truth in advertising. I've been told about their service and mislead on many levels, but this really makes me angry - and it should you too.
I wish there were a way to escalate my issue, but there isn't. I just wanted to post this to the forum so that others who have been lied to, mislead and are not getting what they believe they should be for the money, please post your story here. Maybe Exede/Viasat will take note give us all an official reponse.
...and yea, yea, yea, I know all about this "Viasat2" business, but I dont belive it, nor to I belive it when they say that they're moving people to it. I just can't accept that it "is what it is" and I dont belive "there is nothing more that they can do".
An official reponse to all of us would be appreciated. Just tell the truth.
In my latest fiasco, I recently upgraded to the Silver 25MB/150GB plan. I called and asked about what I should expect if I upgraded. I was willing to pay the extra to get a service that I need in our family. I was told that indeed, I would get the service I was paying for. So, I agreed. 4 weeks later I recieved the high speed modem. Before installing it, I tested my connection (at 6PM Thursday). My internet speed was about 10MB down using the 16GB Plan. Not bad, but I needed the extra speed and capacity. I hooked up the new, High-Speed Modem, followed the instructions and Voiloa! I'm connected. When I tested the speed to compare, I coldnt get Speedtest.net to run? Tried a couple times before using the google interface.. To my dismay, i was getting less than 4MG down - consitenly.
I spent the following days trying to get though to someone who could fix my modem, until yesterday I finally got someone who leveld with me. He said. "it is what it is". He said I will NOT be getting speeds anywhere close to 25MB. It's because at Primetime, the circuit has a lot of people on it. There is nothing more he can do. My signal is aligned perfectly, the modem is working correctly and unfortuately there is nothig more that he can do. He defaulted to the fine print of "up to..." but not guaranteed... Not only that, but I can't go back to my old service.
The net of it is, I'm paying more - a lot more and getting less - a lot less. In fact, I'm paying 44%MORE and getting 85% LESS. How's that for truth in advertising. I've been told about their service and mislead on many levels, but this really makes me angry - and it should you too.
I wish there were a way to escalate my issue, but there isn't. I just wanted to post this to the forum so that others who have been lied to, mislead and are not getting what they believe they should be for the money, please post your story here. Maybe Exede/Viasat will take note give us all an official reponse.
...and yea, yea, yea, I know all about this "Viasat2" business, but I dont belive it, nor to I belive it when they say that they're moving people to it. I just can't accept that it "is what it is" and I dont belive "there is nothing more that they can do".
An official reponse to all of us would be appreciated. Just tell the truth.
Posted 2 years ago
I’ve always considered myself a fair and down the middle kind of person. I look at issues from both sides, and usually both are right and both are wrong simultaneously. I’m not a zealot or a hater. More of a simple family guy who lives best he can.
ViaSat has my trust. They do not have my full respect. The company bills for and delivers to contract specifications. No more and no less. There was a time a few years back that service speeds exceeded plan speeds. Now it’s quite the opposite for me. Very usable internet most days that fulfills my needs.
That said, it does not fulfill my wants. Customer experience has suffered with oversold beams. Customer call center service is sub par, and some installers are terrible.
I’m writing this while streaming a movie along with two people surfing wirelessly. The service works for me. The movies are in 480p and the movies and web videos occasionally buffer. I’ve been on satellite for over a decade, so I’m both accustomed to how it works and thrilled to no longer being bound to 10-12GB.
I also live half my time with cable internet and the ability to truly do whatever I want without fear or second thoughts of will it work. I know satellite can be frustrating when accustomed to that kind of service.
Why people don’t do more research is beyond me. Unlimited plans, and therefore unlimited problems have been written about since October. Nothing has changed. It will next month or it simply never will. ViaSat openly admits congestion is a big issue. Not a respectable business practice to continue selling plans, but no different than any other company either.
ViaSat has my trust. They do not have my full respect. The company bills for and delivers to contract specifications. No more and no less. There was a time a few years back that service speeds exceeded plan speeds. Now it’s quite the opposite for me. Very usable internet most days that fulfills my needs.
That said, it does not fulfill my wants. Customer experience has suffered with oversold beams. Customer call center service is sub par, and some installers are terrible.
I’m writing this while streaming a movie along with two people surfing wirelessly. The service works for me. The movies are in 480p and the movies and web videos occasionally buffer. I’ve been on satellite for over a decade, so I’m both accustomed to how it works and thrilled to no longer being bound to 10-12GB.
I also live half my time with cable internet and the ability to truly do whatever I want without fear or second thoughts of will it work. I know satellite can be frustrating when accustomed to that kind of service.
Why people don’t do more research is beyond me. Unlimited plans, and therefore unlimited problems have been written about since October. Nothing has changed. It will next month or it simply never will. ViaSat openly admits congestion is a big issue. Not a respectable business practice to continue selling plans, but no different than any other company either.
Going from 10mbs and 16gigs to 4mbs and 150 gigs sounds like a major upgrade to me. I would be very happy with that.
And Viasat has not lost my trust. Best internet we have ever had.
And Viasat has not lost my trust. Best internet we have ever had.
(Edited)
Viasat is a victim of social change and sudden advances in video devices that have an Internet connection as their source of video.
Where was Netflix and Hulu when Viasat-1 was launched? How much time did the average Internet user spend watching video from any source on the Internet when Viasat-1 was launched? Where was the video demand 7 years ago when Viasat-1 was launched? It almost didn't exist.
Viasat didn't plan on seeing a four-fold increase in demand from streaming every year. Viasat has been stranded in space waiting for the assistance of Viasat-2.
Viasat is going through some growing pains right now, and they won't last forever. For now, for the many experiencing poor speeds, it is a pain for them also and maybe they'll realize their pain is not forever either. People who are dedicated to the improvement of country living accept growing pains and are satisfied with simply the efforts Viasat is putting forth to make things better. We can have a great day knowing our Viasat charges are going to make an improvement. We can be satisfied knowing our money didn't go toward the deforestation of the Amazon Jungle just to get a cheap burger.
The thread heading ask if Viasat has lost my trust. No. I have more confidence now in Viasat than ever before. My outlook on them as a company is that of admiration.
I don't mind paying for speed I rarely get because I see it as a worthy contribution to the cause of improving the lives of millions of people. The speed I'm paying for on a continuous basis is at the door. Viasat will treat their customers right as they have the resources to do so. So yes, I trust Viasat.
Where was Netflix and Hulu when Viasat-1 was launched? How much time did the average Internet user spend watching video from any source on the Internet when Viasat-1 was launched? Where was the video demand 7 years ago when Viasat-1 was launched? It almost didn't exist.
Viasat didn't plan on seeing a four-fold increase in demand from streaming every year. Viasat has been stranded in space waiting for the assistance of Viasat-2.
Viasat is going through some growing pains right now, and they won't last forever. For now, for the many experiencing poor speeds, it is a pain for them also and maybe they'll realize their pain is not forever either. People who are dedicated to the improvement of country living accept growing pains and are satisfied with simply the efforts Viasat is putting forth to make things better. We can have a great day knowing our Viasat charges are going to make an improvement. We can be satisfied knowing our money didn't go toward the deforestation of the Amazon Jungle just to get a cheap burger.
The thread heading ask if Viasat has lost my trust. No. I have more confidence now in Viasat than ever before. My outlook on them as a company is that of admiration.
I don't mind paying for speed I rarely get because I see it as a worthy contribution to the cause of improving the lives of millions of people. The speed I'm paying for on a continuous basis is at the door. Viasat will treat their customers right as they have the resources to do so. So yes, I trust Viasat.
That was beautiful! And true.
Sure glad I had my Bell & Howell Tac Glasses on this time through the thread, I missed this the first time with just my bifocals on.
(Edited)
Calling Viasat a victim is like getting on a train that you know will derail. Are you so nieve that you dont think a company the size of Viasat- who can launch satellites into space, can not predict trends and usage? They ABSOLUTELY know how long their service and capacity will be good for and they ABSOLUTELY have no issue overselling the beams, making false claims and telling lies to callers interested in a subscription. Do you really believe that they put in place a solution only without knowing anything about future capacity and demands? Wow.
...and deforestation.. dont get me started. That’s funny.
If anyone here wants to see what is sold, go shop a plan and tell me if you don’t think they’re lying.
By the way, recall my problem:
I was getting 10 to 12MB downloads
I wanted faster.
I upgraded under the promise of 25MB Down (I figured 20 was acceptable)
My reality is 3 to 4MB down
I lost 88% of my internet speed
My bill went up 44%
Now you tell me that this VIASaT is a victim. I see you spend an awful lot of time on these forums, you should know better.
...and deforestation.. dont get me started. That’s funny.
If anyone here wants to see what is sold, go shop a plan and tell me if you don’t think they’re lying.
By the way, recall my problem:
I was getting 10 to 12MB downloads
I wanted faster.
I upgraded under the promise of 25MB Down (I figured 20 was acceptable)
My reality is 3 to 4MB down
I lost 88% of my internet speed
My bill went up 44%
Now you tell me that this VIASaT is a victim. I see you spend an awful lot of time on these forums, you should know better.
Troll
Yea Mike... Like Viasat has this crystal ball that tells them the future at least 7 years out. Shame on them for not keeping it clean and polished so they could have seen all this coming.
Yea Mike... Like Viasat has this crystal ball that tells them the future at least 7 years out. Shame on them for not keeping it clean and polished so they could have seen all this coming.
VeteranSatUser, Champion
There have been more than a few complain they get reduced speeds moving to the unlimited plans. Not sure why. I just know there are a number of us quite happy with the Liberty or Freedom plans they already got and have no intention of "upgrading" to a new modem that seems to have some issues with downgraded video.
(Edited)
There have been issues with everything! No change no internet before change in plan no internet after...
You know they could always send out these modems as a required upgrade lol.
They could also send them out if our old one craps out?
Very true. Either one of two things is true. ViaSat was really out of those modems and they will be scarce until ViaSat 2 modems become the norm, or ViaSat quit sending those modems out to slow the growth of unlimited users for a time. In that case, there are plenty sitting around that will need a good home.
VeteranSatUser, Champion
VeteranSatUser, Champion
Stephen Rice, Champion
What the hell VIASAT? Before with the 150Freedom plan I had between 1-5 mb connection (It was always on the lower side) but now that I hit the 150 "priority data" I have 0 internet at all and am having to use my cellphone hotspot with 1bar of 3g service to write this. I am paying over $100/mo for this crap that I unfortunately have no alternative to. If I knew I was going to be screwed this hard I would have used the money for a prostitute because at least I would get service which noone gets with viasat thanks to their sub par, rude customer service and over sold and under delivered data plans.
The Freedom plan has a hard cap. Always has. You were lucky to get 1-5mbs when you went over. Now you are getting exactly what the plan is. When VS2 takes some load off I suspect you will see those 1-5mbs speeds return when you use all of your data.
perhaps. The reason for leaving the liberty plan I used to be on was because when I called to get information on the 150GB plan I was told that it would be reduced to the lower side of the 1-5MB while liberty would be on the higher side. So the best option would be to goto the 150 freedom because there would be a longer period of priority data but that it would still be useable after the "hard cap" perhaps when vs2 goes online it will improve. Who knows. Like I said unfortunatly there are no other alternatives for internet except for my cell phone being a hotspot which isn't the greatest but I'm at least on now when the sat is off.
Stephen Rice, Champion
Mighty strange how some people don't mind getting diseases but aren't okay with 150 gb of data.
What does this comment have to do with Truth in Advertising?
It wasn't meant literal it was to emphasize excede/ viasat issues with what they sell vs what the "customer" gets. I've been with then since back when it was wildblue and have only changed plans to upgrade data allowances. This plan was touted as unlimited when it first came out. Which is when I switched. Apparently your incapable of understanding technology enough to realize that 150GB really isn't a lot of data anymore not when Microsoft will shove nearly that in cumulative updates or their feature updates which is essentially a full OS installation. And let's not forget the 5GB office updates they push. So yeah I'm complaining about the service. Mainly because it isn't what was sold. Originally I didn't have an issue and it worked well. Now the data is a dead stream for 13 more days because it was cut to a point where I can't even get a connection to their buy more data page. Not that I would give them any more money anyway.
Wow, someone gets it.
Stephen Rice, Champion
It boggles my mind too, but someone on this forum reminded me that gamers use a lot more data than us regular folk.
The whole video game thing doesn't make sense to me. When I was a kid, you could fit a game on a 720k floppy disk.
I guess kids these days don't use media anymore and download everything. Someone posted that some of these games are over 50 GB.
Sounds like we need some non net neutrality to kick in and start charging these kids extra for using all the bandwidth.
The whole video game thing doesn't make sense to me. When I was a kid, you could fit a game on a 720k floppy disk.
I guess kids these days don't use media anymore and download everything. Someone posted that some of these games are over 50 GB.
Sounds like we need some non net neutrality to kick in and start charging these kids extra for using all the bandwidth.
Said the guy that pays for 12 GB and brags about downloading hundreds.
(Edited)
Stephen Rice, Champion
The only way I'm even able to do it is through an automated server. I'm nowhere near actually watching all of the 1.22 TB of Netflix content I have.
"Said the guy that pays for 12 GB and brags about downloading hundreds."
BAZINGA! :)
BAZINGA! :)
Stephen Rice, Champion
I'm preparing for the zombie apocalypse. You should see how much bottled water I have stockpiled.
As a PC gamer, I wish you can still purchase games on DVD. Unfortunately all of the new releases have to be downloaded. One game can wipe out your data. I will say that under DSL it would sometimes take a week. With ViaSat overnight or a few hours. So I have to concede that Via Sat wins in this case.
I think some of you are missing the point here. There is a thing called “Truth in Advertising” being exploited here. You simply can not purposely mislead your customers, post false claims and over-sell on the customer expectation. Nobody should need to join a community forum to research wheather the the consumer is getting what they pay for. I agree a fair amount of research is required to be informed about choices, but if I sold any one of you a vehicle that I claimed could tow 6000 lbs, and got 35MPg, then when you took it home you got 7 to 9MPG and regardless of how much weight it would pull, you couldn’t get there to begin with- you’d be taking me to court. AM I RIGHT?
I can not understand why anyone would be okay with being told and sold one thing, but given another and is okay with it. NOBODY should be okay with it, you shouldn’t Accept it if it were you, you shouldn’t be okay with it for anyone else- as it COULD be you.
If these liars and thieves were honest with me to begin with, I would have realistic expectations. But an 85% degradation in speed and a 45% increase in cost - all predicated on TRUST and what I was TOLD AND SOLD is UNACCEPTABLE.
If you do not agree, then move on. If you agree and have a story, post it here and let Viasat know.
**One other thing.. I know that they do read this community. I recently had a comment deleted. If that doesn’t betray trust, I don’t know what does. I can imagine there are and were many posts being deleted because of something that they didn’t want you to know. So, doing research here is likely only going to lead you to the information they are going to allow you to see.
For your reading pleasure: https://www.truthinadvertising.org/de...
I can not understand why anyone would be okay with being told and sold one thing, but given another and is okay with it. NOBODY should be okay with it, you shouldn’t Accept it if it were you, you shouldn’t be okay with it for anyone else- as it COULD be you.
If these liars and thieves were honest with me to begin with, I would have realistic expectations. But an 85% degradation in speed and a 45% increase in cost - all predicated on TRUST and what I was TOLD AND SOLD is UNACCEPTABLE.
If you do not agree, then move on. If you agree and have a story, post it here and let Viasat know.
**One other thing.. I know that they do read this community. I recently had a comment deleted. If that doesn’t betray trust, I don’t know what does. I can imagine there are and were many posts being deleted because of something that they didn’t want you to know. So, doing research here is likely only going to lead you to the information they are going to allow you to see.
For your reading pleasure: https://www.truthinadvertising.org/de...
No one needs to join a community to research? Really. But join one to complain is fine. One simple google search for Exede unlimited plans would have pulled up anything anyone needed to make an informed decision. Fault is clearly on both sides. Do your research or understand people like me have zero sympathy.
The consumer should be able to take what is said and the truth. I get it, Caveat Emptor, but a lot of people who use the service dont come to - or even know about these forums. For anyone to think that average Joe consumer needs to seek information to discredit a service, is simply unacceptable. It’s also unacceptable for anyone to think it’s okay.
it’s not a sympathy anyone is looking for, nobody who feels lied to is wanting it or is asking. This is a question of ethics. I have the right to be angry as does anyone else. If you’re satisfied, I’m happy for you.
Go back and re-read my original post. I started it to see if anyone else had the same experience that I have had. I wanted to hear how their issue was resolved or not. I shared enough of a background so that they can understand.
it’s not a sympathy anyone is looking for, nobody who feels lied to is wanting it or is asking. This is a question of ethics. I have the right to be angry as does anyone else. If you’re satisfied, I’m happy for you.
Go back and re-read my original post. I started it to see if anyone else had the same experience that I have had. I wanted to hear how their issue was resolved or not. I shared enough of a background so that they can understand.
Go back and re-read my post.
"Going from 10mbs and 16gigs to 4mbs and 150 gigs sounds like a major upgrade"
"Going from 10mbs and 16gigs to 4mbs and 150 gigs sounds like a major upgrade"
No need to reread anything. Here is a simple fact. If you put a tenth of the effort into looking into to a product before purchasing that you put into complaining afterwards, you’d save yourself some headache. I’m not completely satisfied with ViaSat, but I’m an educated consumer and know what to expect.
Steve Frederick-VS1/Beam314, Champion
All the details about the Viasat plans are available to anyone with internet access on the Viasat.com website.
This false advertising is crippling to those of us in rural areas that have very little choice or selection. I had a stinky plan and fell for ViaSat lies. Now I have a slower provider at a higher cost, with a 3 year contract. I can't believe that the "lies" are so easily tolerated by the people that could help us.
VeteranSatUser, Champion
They are not lies. But I put it in the same context as the news. While the news is not fake, it is slanted and spun to fit the narrative that journalist want to sell and have you believe.
3 year contract?
VeteranSatUser, Champion
That only applies to south of the border installs.
Stephen Rice, Champion
I do not agree.
Good luck in life
Stephen Rice, Champion
So far its been great. I'm paying $60.99 a month, no video restrictions, and I've used 155 GB this billing cycle on a Liberty 12 plan. I'm a happy customer.
Of course your happy. You've downloaded more than 10x the data you pay for and with the 1.2TB your not even watching of Netflix is roughly 10X that which by your statement your not even using. People who pay for the data amount your using and being shutdown while people who don't pay for that amount of data and download TBs of data they arnt "even close" to using, is kind of a problem.
If caching video would solve my problem then I would have been doing it years ago. But Netflix usage isn't my issue.
If caching video would solve my problem then I would have been doing it years ago. But Netflix usage isn't my issue.
He is paying for all the data he is downloading. His plan has a free zone and that is what he is paying for. Your plan has a 150gig cap and that is what you are paying for.
Stephen Rice, Champion
You can cache lots of other things besides just video. Internet Download Manager is another great way to download huge files during the late night free zone.
I've never tried but I bet I could download a terabyte of data on my Liberty 12 plan if I wanted to. I have no desire to try and would feel guilty of abusing the network, but I bet it is possible.
I've never tried but I bet I could download a terabyte of data on my Liberty 12 plan if I wanted to. I have no desire to try and would feel guilty of abusing the network, but I bet it is possible.
My point about your life and “good luck” is that if you’re willing to let people take advantage of you by allowing them to mislead you or if you think it’s okay for others to be mislead - then you are part of the problem here. I’ll bet you’re one of those people who belong to PETA and wear leather - or better yet, angry about tax cuts, but keep the money anyway. If I could bet you that I’m right, I would.
Man, I think you have Stephen dead on! :) I'm glad you are here to make sure we dumb customers see the light. Thank you. I didn't realize I've been stupid for 2 years watching Netflix and Funamation and Acorn and VRV and Cruncyroll and YouTube and Crakle and Pluto and Tubi TV and Vudu and ..... I feel so ashamed...
(Edited)
Stephen Rice, Champion
For what its worth, I didn't even know about this forum when I came back to Exede/Viasat. I was a subscriber about five years ago, and even back then the service performed exactly as expected.
I had a bucket of priority data, something like 10 gb, and a late night free zone from midnight to 5am. The terms were that I could use priority data any time, and that after using my data, the speeds would come to a crawl.
The nice trade off was the late night free zone. Downloads during those hours did not count against data and I would still get awesome speeds during the free zone, even after using my priority data.
I was happy with the service, but AT&T suckered me into coming back for $33 a month. I paid the termination fee with Exede/Viasat, went back to AT&T and over the course of 5 years, AT&T eventually raised the price to $69 a month.
I looked a Exede/Viasat again and was surprised to see it would be cheaper than AT&T and that I would have speeds up to 5 mbps with the Liberty Pass.
I knew the speeds of up to 5 mbps on the Liberty Pass were a gamble and I didn't know about this forum. I understood the terms of what I was agreeing to and took a chance. I couldn't be any happier with Viasat than I am now.
Honestly, I was a bit shocked at the speeds after using my priority data. I was on a hard throttled Exede plan about five years ago and the speeds I am getting now, after using priority data, are amazing compared to how it used to be.
End of rant. Something smells like smoke in the house. I'm not sure if it is real smoke or if the dog just farted. Gotta go check it out.
I had a bucket of priority data, something like 10 gb, and a late night free zone from midnight to 5am. The terms were that I could use priority data any time, and that after using my data, the speeds would come to a crawl.
The nice trade off was the late night free zone. Downloads during those hours did not count against data and I would still get awesome speeds during the free zone, even after using my priority data.
I was happy with the service, but AT&T suckered me into coming back for $33 a month. I paid the termination fee with Exede/Viasat, went back to AT&T and over the course of 5 years, AT&T eventually raised the price to $69 a month.
I looked a Exede/Viasat again and was surprised to see it would be cheaper than AT&T and that I would have speeds up to 5 mbps with the Liberty Pass.
I knew the speeds of up to 5 mbps on the Liberty Pass were a gamble and I didn't know about this forum. I understood the terms of what I was agreeing to and took a chance. I couldn't be any happier with Viasat than I am now.
Honestly, I was a bit shocked at the speeds after using my priority data. I was on a hard throttled Exede plan about five years ago and the speeds I am getting now, after using priority data, are amazing compared to how it used to be.
End of rant. Something smells like smoke in the house. I'm not sure if it is real smoke or if the dog just farted. Gotta go check it out.
Sure, sure, sure. But do you belong to PETA!
I do. People eating tasty animals.
Stephen Rice, Champion
I'm not part of PETA. I'm mostly vegetarian but still eat a little meat whenever I visit the parents house. I don't mind offending people on here, but I just don't have the heart to offend mom when she waves a broiled piece of salmon in front of my face.
Have you tried sending a email to one of the viasat people. They may can check to see if you have a problem with the modem. Are you using the built in router. Some have reported they get better speeds using their own router.
I have tried to work with them, but was told there is nothing more that they can do. Everything is working as intended and they emphasized the “up to...” phrase. The analyst, whom I can’t blame, simply said that it was due to too how many people use the beam. I could also send an email, but I think I’ve reached the end of the road with them. Nothing more that they can do from an analyst who explained perfectly to me, I felt that I finally got someone to tell me the truth.
Regarding my own router? Is this possible? What would you recommend - and if I do, and if it works, van I send this back and no longer have to pay a monthly fee for it?
Wireless problems have been reported here; however, it can be confirmed and verified by running/comparing a speed test using a wired connection vs. a wireless connection. If a significant difference between wired vs wireless, your own router may alleviate. No real isolation of what this problem is caused by and could even be environment related.
Can't return the modem/router - the modem funtionality is still required, but the wireless speed issues can be mitigated by extending the Viasat device with a more reputable third party wireless router and disabling the Viasat wireless functions - general consensus around here is Asus or Netgear but model choice often depends on other features you may desire and desired price point.
Can't return the modem/router - the modem funtionality is still required, but the wireless speed issues can be mitigated by extending the Viasat device with a more reputable third party wireless router and disabling the Viasat wireless functions - general consensus around here is Asus or Netgear but model choice often depends on other features you may desire and desired price point.
(Edited)
Old Labs beat me to it. How long have you had the unlimited service? Did you use all of the 150GB of data and then notice the reduction in speed.
Nope the fees stay. I have been out of my 2yr contract for 4 years now and they refuse to quit charging the $10 fee for the modem but they also refuse to upgrade the modem without a new contract.
And for the guy who says he has 1.2TB of streamed video cashed. Downloading in off peak hrs and cacheing the video during the unmetered time frame doesn't mean you don't use a ton of data just because your metered usage is under 12GB. If you cached 1.2TB then you downloaded 1.2TB electrons don't just get bigger and multiply once they are on your side. The thing you don't seem to get about data usage is the 150 plan doesn't have an unmetered time frame. Data at all hours is counted. If the 12GB plan would work for during the day usage when VPN into work that would be different and I would have no issues with caching data in off hours. But it doesn't because VPN and other things will need more data amounts.
I also grew up playing the games on 720k disks you probably forgot about the 6 and 8in floppy which held 360k and less. Data is used differently now that it was 25yrs ago. 25yrs ago the entire amount of data that existed on the then concept of internet known as DARPA would have fit on a 256MB flash drive. Those were the days when a 10 MB hard drive was a crazy amount of space. Now if you take this site for the forum that this conversation alone is on. Your probably close to that amount of data sitting on the backend server for just this thread alone. A couple of photos can be that amount without proper compression which most users don't know anything about.
So again it's not about the data it's about what was sold vs what was delivered. Had they told me the truth then I would expect what they deliver but I also wouldn't have gone with the plan that costs this much. Also I went from the 12GB liberty plan to my current plan because the service wasn't enough. And doubled my Bill for 150GB of priority data and between 1-5MB when that cap has been reached. 1MB is slightly slower than a DSL connection which is about 1.4MB. 1MB would allow me to do what I need to however it is dropped low enough that the modem has a connection but there is no connection past that point. That is FAR from 1MB.
And for the guy who says he has 1.2TB of streamed video cashed. Downloading in off peak hrs and cacheing the video during the unmetered time frame doesn't mean you don't use a ton of data just because your metered usage is under 12GB. If you cached 1.2TB then you downloaded 1.2TB electrons don't just get bigger and multiply once they are on your side. The thing you don't seem to get about data usage is the 150 plan doesn't have an unmetered time frame. Data at all hours is counted. If the 12GB plan would work for during the day usage when VPN into work that would be different and I would have no issues with caching data in off hours. But it doesn't because VPN and other things will need more data amounts.
I also grew up playing the games on 720k disks you probably forgot about the 6 and 8in floppy which held 360k and less. Data is used differently now that it was 25yrs ago. 25yrs ago the entire amount of data that existed on the then concept of internet known as DARPA would have fit on a 256MB flash drive. Those were the days when a 10 MB hard drive was a crazy amount of space. Now if you take this site for the forum that this conversation alone is on. Your probably close to that amount of data sitting on the backend server for just this thread alone. A couple of photos can be that amount without proper compression which most users don't know anything about.
So again it's not about the data it's about what was sold vs what was delivered. Had they told me the truth then I would expect what they deliver but I also wouldn't have gone with the plan that costs this much. Also I went from the 12GB liberty plan to my current plan because the service wasn't enough. And doubled my Bill for 150GB of priority data and between 1-5MB when that cap has been reached. 1MB is slightly slower than a DSL connection which is about 1.4MB. 1MB would allow me to do what I need to however it is dropped low enough that the modem has a connection but there is no connection past that point. That is FAR from 1MB.
Also not using viasat wirelesa ths modem they refuse to upgrade but still charge me for doesnt have that capability. It's the original modem from when it was wildblue
If it's the Wildblue modem - I'm not surprised, but everything you say indicates you're on an Exede plan - and the only one matching your description is Unlimited Bronze 12 - to the best of my knowledge there is no Liberty 150GB plan and the other Unlimited plans require the WiFi modem. Something not adding up here...
Good catch.
It is the viasat surfbeam2 modem which was used by wildblue. You are right I do have an exede plan. Wildblue in my area switched to exede back around 2014 I think maybe 2015. And yes if you sign up as a new customer the wireless modem was required. As existing customers you do not have to replace the modem to increase your plan. And I wasn't willing to sign a new contract for a modem I didn't need.
I have the 150 freedom plan. Because your right there is no 150 liberty.
I have the 150 freedom plan. Because your right there is no 150 liberty.
MichiganSteelheader
"Regarding my own router? Is this possible?"
This happens all the time. Someone comes to this forum and vents about Viasat and says nothing can be done. I can't emphasize enough that this forum can and does help customers with problems. And it is also monitored by Corporate who have on many occasions stepped in and fixed the problem. Too many people post that they hate Viasat and then never ask for help. That is probably one of the biggest mistakes that a customer with problems can do.
"Regarding my own router? Is this possible?"
This happens all the time. Someone comes to this forum and vents about Viasat and says nothing can be done. I can't emphasize enough that this forum can and does help customers with problems. And it is also monitored by Corporate who have on many occasions stepped in and fixed the problem. Too many people post that they hate Viasat and then never ask for help. That is probably one of the biggest mistakes that a customer with problems can do.
For the record, Wildblue used the Surfbeam while Exede used the Surfbeam 2. Not sure what the specific branding is on the current one. Not questioning your experience just the statement of facts which could have proven relevant to your experience as relayed. For example had you stated you were on Unlimited Silver 25 using the Surfbeam 2 that would likely explain a lot.
(Edited)
For the record I've had the same sat and modem since I began using sat internet. I signed up with wildblue. Not to long after they were exede. For all I know exede may have already taken them over and they hadn't gone through the rebanding process yet. All I know is same modem same sat and I have had service from WB-Exede-now Viasat
Wasn’t the wildblue modem limited to 5Mbps?
Wildblue plans were limited to 1.5 Mbps as I remember - the modem had two coax cables from the dish one for receive one for transmit.
Exede 5 plans were limited to 5 Mpbs on augmented beams on Wildblue-1/Anik F2 - they're still in use in the mountain/western states - I don't know which modem was used for those but last I knew they were limited to the old Exede Classic Plans and Freedom/Liberty/etc. were never options.
But my memory is fading fast and don;t ever recall 6 inch floppies either... 5-1/4 yes.
So don;t let my memory get in the way of a good debate - what was the question again?
Exede 5 plans were limited to 5 Mpbs on augmented beams on Wildblue-1/Anik F2 - they're still in use in the mountain/western states - I don't know which modem was used for those but last I knew they were limited to the old Exede Classic Plans and Freedom/Liberty/etc. were never options.
But my memory is fading fast and don;t ever recall 6 inch floppies either... 5-1/4 yes.
So don;t let my memory get in the way of a good debate - what was the question again?
(Edited)
Stephen Rice, Champion
3.5, 5.25 and 8 inch floppy disks are all I remember. Those 8 inch disks sounded like refrigerators when they would spin up.
Seems like the first wildblue modem was 1.5 and later came a newer modem that could handle 5. Then I upgraded to Exede that had 12. Finally Exede offered the 25. Agree though, without looking up past contracts, it all gets fuzzy. Except 5.25 disks, that I remember and still have some for some reason.
Your right it was 5.25 that were 360k. Been awhile sincenive seen one. :) Then you had those and the 3.5 HD and DD. The 3.5/5.25/8 all were loud but at the time they were the best of the best and we didn't use data then like today. Then CGA and EGA graphics were amazing because they were way better than monochrome txt. Though now we talk about 480p being low resolution.
Downloads can be cached yes but live rdp sessions over vpn cannot be.
Downloads can be cached yes but live rdp sessions over vpn cannot be.
Also it may have depended I the service area as to what modems were used by which resales. Wildblue always used the viasat beams anyway. To my knowledge wild blue never owned a sat. Im in North East Oklahoma. Wildblue was my original contact. I was told that there are faster speeds I'm pretty sure I'm not getting anywhere near 25MB down with the old equipment and that wasn't an expectation. It was the complete lock of internet that I was told wouldn't happen when I switched plans.
Stephen Rice, Champion
Remote desktop over satellite sucks.
VeteranSatUser, Champion
Wildblue did own a satellite. It is Wildblue-1 and provides servive still today, including Exede 5 on augmented beams.
Stephen Rice, Champion
Serious question/comment here. I thought Wildblue leased space on Anik_F1 before putting Wildblue-1 into service.
Stephen Rice, Champion
My mistake.Wildblue got its start by leasing space on Anik_F2. A couple of years later they put Wildblue-1 into service.
https://en.wikipedia.org/wiki/Viasat,_Inc.
2005-present
WildBlue launched its internet service in October 2004 after gaining Ka-band transponder capacity on the Telesat Anik F2 satellite.
https://en.wikipedia.org/wiki/Viasat,_Inc.
2005-present
WildBlue launched its internet service in October 2004 after gaining Ka-band transponder capacity on the Telesat Anik F2 satellite.
(Edited)
Steve Frederick-VS1/Beam314, Champion
Yes they did
Yes RDP over sat sucks especially when the otger end is on a remote oil platform bobbing around in the ocean by Perth also on a sat link with 600+ms latency. But still sometimes necessary unfortunatly.
VeteranSatUser, Champion
And you will use a whole lot more data once you let go of the notion of data conservation. Something that has taken to being second nature for long time satellite users. I still have a hard time using near my limit because I lived in fear of reaching it for so long.
Yep, seems many abandon those data conservation techniques with unlimited - undoubtedly your experience is better both before and after reaching the prioritization limit just as mine is (on Liberty) - efficient use of that little bit of shared bandwidth you do wind up receiving.
(Edited)
VeteranSatUser, Champion
One must still be a frugal as possible. I can still watch HD because it is just me. But if I did have a family, the video resolution downgrader would have to be turned on :(
I don't know if this is the post or not, but cannot get phone service to work after 12 days and counting. I have not gotten the same answer from anyone when i have called (if you can understand them). now no one can call in, because the temp number has been disconnected, no one can fix it and no one cares!!
Randy, you should start a separate thread on your issue. This thread is for people to bash Viasat for everything under the sun.
Stephen Rice, Champion
Viasat is evil because it's raining today
This company is 10000% ridiculous! Not only do you get to pay for not having internet (not to mention get talked into upgrading and paying more for the same nothing in the beginning) but you also get the pleasure of being hung up on MULTIPLE TIMES (and I am a very level headed person that believes that I will be treated hopefully as nicely as I treat them so if anything I am OVERLY calm and nice saying “please”, “thank you” and “I sure appreciate it”) to then IF I get someone to not hang up on me then I get ZERO results. I cannot keep unplugging and replugging to get the same non-results! I’m banging my head against the wall! I need the internet for work. I am forced to use my cell phone hotspot and then it runs out and here come more charges! I may as well just quit then I wouldn’t need the internet and wouk probably be able to save for my daughters college tuition by the mere fact that this company isn’t sucking the life out of me, my will to live, and money out of my bank account!!!!
A broken person,
A broken person,
Dont be broken, but I know it does not feel good to be lied to and fall what we’re told only to fall back on the ‘fine print’ and the “up to” story... I believe that if they cant deliver on at least 51% of the promise, then they shouldn’t be making statements or claims on what they can’t deliver.
Maybe you should read her posts first. She is getting 10mbs. Her Wi-Fi is not reaching were she wants. But don't let the truth stand in your way.
Stephen Rice, Champion
Just out of curiosity. Does your cell phone company advertise their data as being unlimited? Just curious.
Yes
Oh sorry not to me!
Stephen Rice, Champion
Then why don't you use that all the time instead of paying Viasat the big bucks? Just curious.
I do but “unlimited” on cell service means you get only 15gigs or hotspot data and when working solely off of that I hit that quite quickly then even though it’s unlimited it slowwsssss way down on my cell hotspot. I need my computer for work I’m a real estate broker.
Stephen Rice, Champion
Oh. I see.
Nicely done...
My current speed test... proof...
I'm not exactly sure what all that means, but if you are getting 9.44 or 4.68 mbs then things are not anywhere as bad as you have lead us to believe. Other customers would be tickled pink to get that, especially at this time of day.
I just ran a test and am getting 3.6mbs and can do anything I want on the internet, even stream with zero buffering. I wouldn't have even noticed or cared what my speed is if it wasn't for this post.
I just ran a test and am getting 3.6mbs and can do anything I want on the internet, even stream with zero buffering. I wouldn't have even noticed or cared what my speed is if it wasn't for this post.
(Edited)
Old Labs (VS1-329-L12FZ)
Most of those have such a thin profile that a standard Ethernet jack is impossible and Viasat really can't anticipate your requirements (with the emphasis on your).
Sorry to say that it appears that all that was required was a trip to a bog box local retailer with everyday low prices and mastery of the fine art of plugging it in. Be glad you didn't call Geek Squad - at last check, they charge $149 for the home visit/diagnosis plus parts.
But yes... a knowledgeable call support center representative might/should have been able to figure that out without escalation to level 2 or 3 support (or worse still scheduling a service call). Just the mention that the cable wouldn't fit into your laptop should have required the purchase of no more clues - so your criticism of phone support would appear valid from that perspective and being charged for an unneeded service call scheduled by a non-tech script reader.
A simple question here in this community may have saved you some aggravation.
As to the original poster's guestion, it's more of a trust but verify relationship for me, and yes this drop in speed noted by others when installing the new modem has me concerned should I ever switch plans... I just wish someone would do the install and back to back tests on each during non-peak hours - when speeds are not subject to greater fluctuation due to then current network conditions.
I've seen back to back speed tests during primetime using even the same modem fluctuate as much as you've noted (heck I've even seen speeds fluctuate within the same speed test by that much - a very jagged graph presented by testmy is often a good indicator of current peak congestion and often signifies excessive packet loss due to that congestion).
Knowing how your chosen speed test works is just as important as the final single statistical result - quality is more relevant than raw speed for most activities - hare meets tortoise. For my activities, smooth and steady usually wins the race but I have greater flexibility in scheduling when those activities occur.