All of that should improve as Viasat 2 begins to take some of the load off Viasat 1, or if you migrate to Viasat 2.
Do you know your beam? What area of the country?
For the past several years we have always struggled with Exede's performance around the holidays. Now there are unlimited plans and no Viasat-2. Viasat-2 will make a difference, but it won't be home in time for Christmas. So expect SLLOOOOOWWWWW from around December 20th through January 2nd. Joy!