Has anyone come across a better satellite internet?

  • 1
  • Problem
  • Updated 2 weeks ago
  • In Progress
Has anyone come across a better satellite internet? My plan with Viasat is awful. I am looking for someone who can work with me. So far the customer service has been very bad. It really makes me sad. I want a company that will work with customers. My house got struck by lightning, and they don’t seem to care, they don’t want to work with me. I then said ok I’ll just cancel and they said I owed them for all the months not used! My house is a brand new build. I was in my home for 8months then it got struck. I understand that I signed up for it, my original plan was to see it through until the end of the contract to try it out. I couldn’t foresee my house getting struck by lighting and burning. I’ve called and tried to talk with them. This seems to be the only way to get it out there.
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Britney Bowers

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  • frustrated

Posted 3 weeks ago

  • 1
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ExSatUser

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Your house of 8 months old burned down?
(Edited)
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Homeskillet

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Sorry to hear that. Pretty sad they won't cut you a break, but I am not shocked.
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Matt B, Viasat Employee

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Britney,

I'm sorry to hear that!

Please email us at viasatlistens@viasat.com.  Be sure to include your account number.  
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Bob Lexus

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Don't you have insurance?