Hardware Conflict Question

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I posted the other day about oversold beams and Viasat sent out a technician because their trouble shooting indicated my dish was misaligned. The young man that came out looked at it and tighten a bolt but stated it was not misalign or have any the in the way. Of course it was still super slow but there was nothing he could do because his work order said align the dish. My beam was one of the most congested in the USA and that was it. He also told me if it can connect then he is going to close out the work order So I called back and let Viasat know it was not working and I was not going to accept the network is congested for these slow speeds so they said I was having a lot of packet loss so it could be a hardware issue. She set up for a tech to come out again. In the meantime I did some research about packet loss and why the upload was so much faster than the download.  Unfortunately the same tech came and stated the work order was to switch out the modem, which he did with worse speeds afterwards. I ask him to continue trouble shooting but was told all he does is install the equipment and when it activates he closes the ticket.  So today I went to the event logs and determined conflicts between the settings in the modem and my network settings. I had Windows updates pretty much blocked until about the time this problem started in mid April.  I can do a recovery on Windows which means any third party hardware apps will need to be reinstalled.  If someone could be so kind to look at a portion of this log and see if they think I am on the right track. 

Log Name: System

Source: Tcpip

Date: 5/11/2019 1:30:47 PM

Event ID: 4199

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: DESKTOP-SMJ6255

Description:

The system detected an address conflict for IP address 192.168.1.100 with the system having network hardware address A0-6A-44-E6-C7-FB. Network operations on this system may be disrupted as a result.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">;

  <System>

  <Provider Name="Tcpip" />

  <EventID Qualifiers="49152">4199</EventID>

  <Level>2</Level>

  <Task>0</Task>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2019-05-11T18:30:47.321999200Z" />

  <EventRecordID>5942</EventRecordID>

  <Channel>System</Channel>

  <Computer>DESKTOP-SMJ6255</Computer>

  <Security />

  </System>

  <EventData>

  <Data>

  </Data>

  <Data>192.168.1.100</Data>

  <Data>A0-6A-44-E6-C7-FB</Data>

  <Binary>0000000003002C0000000000671000C0020000000000000000000000000000000000000000000000</Binary>

  </EventData>

</Event>

 

Log Name: Microsoft-Windows-Dhcp-Client/Admin

Source: Microsoft-Windows-Dhcp-Client

Date: 5/11/2019 1:30:48 PM

Event ID: 1005

Task Category: Address Configuration State Event

Level: Warning

Keywords:

User: LOCAL SERVICE

Computer: DESKTOP-SMJ6255

Description:

Your computer has detected that the IP address 192.168.1.100 for the Network Card with network address 0x64006A3016B7 is already in use on the network. Your computer will automatically attempt to obtain a different address.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">;

  <System>

  <Provider Name="Microsoft-Windows-Dhcp-Client" Guid="{15A7A4F8-0072-4EAB-ABAD-F98A4D666AED}" />

  <EventID>1005</EventID>

  <Version>0</Version>

 

  <Level>3</Level>

  <Task>3</Task>

  <Opcode>44</Opcode>

  <Keywords>0x4000000000000000</Keywords>

  <TimeCreated SystemTime="2019-05-11T18:30:48.329641700Z" />

  <EventRecordID>18</EventRecordID>

  <Correlation />

  <Execution ProcessID="1432" ThreadID="632" />

  <Channel>Microsoft-Windows-Dhcp-Client/Admin</Channel>

  <Computer>DESKTOP-SMJ6255</Computer>

  <Security UserID="S-1-5-19" />

  </System>

  <EventData>

  <Data Name="Address">1677830336</Data>

  <Data Name="HWLength">6</Data>

  <Data Name="HWAddress">64006A3016B7</Data>

  </EventData>

</Event>

 

Log Name: Microsoft-Windows-Dhcp-Client/Admin

Source: Microsoft-Windows-Dhcp-Client

Date: 5/13/2019 8:59:24 AM

Event ID: 1003

Task Category: Address Configuration State Event

Level: Warning

Keywords: (1)

User: LOCAL SERVICE

Computer: DESKTOP-SMJ6255

Description:

Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network address 0x64006A3016B7. The following error occurred: 0x79. Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">;

  <System>

  <Provider Name="Microsoft-Windows-Dhcp-Client" Guid="{15A7A4F8-0072-4EAB-ABAD-F98A4D666AED}" />

  <EventID>1003</EventID>

  <Version>0</Version>

  <Level>3</Level>

  <Task>3</Task>

  <Opcode>77</Opcode>

  <Keywords>0x4000000000000001</Keywords>

  <TimeCreated SystemTime="2019-05-13T13:59:24.568355900Z" />

  <EventRecordID>19</EventRecordID>

  <Correlation />

  <Execution ProcessID="1432" ThreadID="4244" />

  <Channel>Microsoft-Windows-Dhcp-Client/Admin</Channel>

  <Computer>DESKTOP-SMJ6255</Computer>

  <Security UserID="S-1-5-19" />

  </System>

  <EventData>

  <Data Name="HWLength">6</Data>

  <Data Name="HWAddress">64006A3016B7</Data>

  <Data Name="StatusCode">121</Data>

  </EventData>

</Event>

 

 

Log Name: Microsoft-Windows-Dhcp-Client/Admin

Source: Microsoft-Windows-Dhcp-Client

Date: 5/13/2019 8:59:24 AM

Event ID: 1003

Task Category: Address Configuration State Event

Level: Warning

Keywords: (1)

User: LOCAL SERVICE

Computer: DESKTOP-SMJ6255

Description:

Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network address 0x64006A3016B7. The following error occurred: 0x79. Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">;

  <System>

  <Provider Name="Microsoft-Windows-Dhcp-Client" Guid="{15A7A4F8-0072-4EAB-ABAD-F98A4D666AED}" />

  <EventID>1003</EventID>

  <Version>0</Version>

  <Level>3</Level>

  <Task>3</Task>

  <Opcode>77</Opcode>

  <Keywords>0x4000000000000001</Keywords>

  <TimeCreated SystemTime="2019-05-13T13:59:24.568355900Z" />

  <EventRecordID>19</EventRecordID>

  <Correlation />

  <Execution ProcessID="1432" ThreadID="4244" />

  <Channel>Microsoft-Windows-Dhcp-Client/Admin</Channel>

  <Computer>DESKTOP-SMJ6255</Computer>

  <Security UserID="S-1-5-19" />

  </System>

  <EventData>

  <Data Name="HWLength">6</Data>

  <Data Name="HWAddress">64006A3016B7</Data>

  <Data Name="StatusCode">121</Data>

  </EventData>

</Event>

 

Log Name: System

Source: Microsoft-Windows-DistributedCOM

Date: 5/15/2019 6:48:50 PM

Event ID: 10016

Task Category: None

Level: Error

Keywords: Classic

User: DESKTOP-SMJ6255\lsorsby56

Computer: DESKTOP-SMJ6255

Description:

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID

{D63B10C5-BB46-4990-A94F-E40B9D520160}

 and APPID

{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}

 to the user DESKTOP-SMJ6255\lsorsby56 SID (S-1-5-21-3070575030-3277426285-3743451742-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Log Name: System

Source: Microsoft-Windows-DistributedCOM

Date: 5/15/2019 6:48:50 PM

Event ID: 10016

Task Category: None

Level: Error

Keywords: Classic

User: DESKTOP-SMJ6255\lsorsby56

Computer: DESKTOP-SMJ6255

Description:

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID

{D63B10C5-BB46-4990-A94F-E40B9D520160}

 and APPID

{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}

 to the user DESKTOP-SMJ6255\lsorsby56 SID (S-1-5-21-3070575030-3277426285-3743451742-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">;

  <System>

  <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />

  <EventID Qualifiers="0">10016</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>0</Task>

  <Opcode>0</Opcode>

  <Keywords>0x8080000000000000</Keywords>

  <TimeCreated SystemTime="2019-05-15T23:48:50.119783200Z" />

  <EventRecordID>6388</EventRecordID>

  <Correlation />

  <Execution ProcessID="964" ThreadID="11904" />

  <Channel>System</Channel>

  <Computer>DESKTOP-SMJ6255</Computer>

  <Security UserID="S-1-5-21-3070575030-3277426285-3743451742-1001" />

  </System>

  <EventData>

  <Data Name="param1">application-specific</Data>

  <Data Name="param2">Local</Data>

  <Data Name="param3">Activation</Data>

  <Data Name="param4">{D63B10C5-BB46-4990-A94F-E40B9D520160}</Data>

  <Data Name="param5">{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}</Data>

  <Data Name="param6">DESKTOP-SMJ6255</Data>

  <Data Name="param7">lsorsby56</Data>

  <Data Name="param8">S-1-5-21-3070575030-3277426285-3743451742-1001</Data>

  <Data Name="param9">LocalHost (Using LRPC)</Data>

  <Data Name="param10">Unavailable</Data>

  <Data Name="param11">Unavailable</Data>

  </EventData>

</Event>

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">;

  <System>

  <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />

  <EventID Qualifiers="0">10016</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>0</Task>

  <Opcode>0</Opcode>

  <Keywords>0x8080000000000000</Keywords>

  <TimeCreated SystemTime="2019-05-15T23:48:50.119783200Z" />

  <EventRecordID>6388</EventRecordID>

  <Correlation />

  <Execution ProcessID="964" ThreadID="11904" />

  <Channel>System</Channel>

  <Computer>DESKTOP-SMJ6255</Computer>

  <Security UserID="S-1-5-21-3070575030-3277426285-3743451742-1001" />

  </System>

  <EventData>

  <Data Name="param1">application-specific</Data>

  <Data Name="param2">Local</Data>

  <Data Name="param3">Activation</Data>

  <Data Name="param4">{D63B10C5-BB46-4990-A94F-E40B9D520160}</Data>

  <Data Name="param5">{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}</Data>

  <Data Name="param6">DESKTOP-SMJ6255</Data>

  <Data Name="param7">lsorsby56</Data>

  <Data Name="param8">S-1-5-21-3070575030-3277426285-3743451742-1001</Data>

  <Data Name="param9">LocalHost (Using LRPC)</Data>

  <Data Name="param10">Unavailable</Data>

  <Data Name="param11">Unavailable</Data>

  </EventData>

</Event>

 
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lorettalea

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Posted 3 weeks ago

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lorettalea

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The event logs up through last night continue to indicate this problem. 

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GabeU, Champion

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Because I don't have ViaSat I'm not very familiar with their modems, nor what modems normally accompany the different plans.  So, a question...

Are you using a ViaSat modem that has built in WiFi, or are you using the WiFi of a 3rd party router that you have connected to the ViaSat modem?  The reason I ask this is that I keep seeing what appears to be IP address conflicts.  Like a 3rd party router is trying to use, by default, the same IP address as the ViaSat modem, and it's having an issue trying to create a different one.  .  

Edit:  Or, I could be reading this wrong (I'm not very good at diagnostic readouts I'm not familiar with), and it could be that the device itself is creating the IP conflict. 

Someone more versed in networking will have to take a look, as I could be completely wrong on all of this.  
(Edited)
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lorettalea

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Thanks for the reply. I am using the Viasat 2 Modem shaped like a triangle, it has a built in WIFI router.  It is definitely some sort of configuration or/and hardware conflict.  Also I am not able to install any of the Windows Network drivers completely.  Event logs indicate they require further installation, it could a matter of needing admin permission, I do not know.  I am able to stream directly to my Smart TV's and Roku usually with no buffering or problems. However the internet is super slow and videos buffer or time out.  We do not stream very much much to the TV's but do like to watch the news cast from the desktop to Chromecast while cooking dinner, but have not been able to since this issue started. This all began when I allowed Windows 10 to install updates in April. I started cleaning up my desktop and backing up some of my applications today so I can do a recovery on Windows and see if that fixes the problem.  
(Edited)
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GabeU, Champion

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If you don't have so much on your system in the way of apps and programs, performing a clean install of Windows might be the way to go.  

You could do so with the media you already have (if you have any), or you can download the Media Creation Tool from Microsoft and create Windows 10 installation media.   The only thing is, what's available now is version 1903.  I have this installed from a clean install, and it's working fine for me, but it's still early, so there may be kinks that need to be worked out. 

And, of course, you should always save a system image of what you currently have before doing anything like this, just in case something doesn't go right. 

This is just an idea.  Something strange is going on, no doubt.  Maybe someone will have some ideas of what to try before needing to take a step as drastic as a clean install.    
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Nathan Hart

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Try a clean install of windows. Or a full reset.
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Will Seemore

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Have you tried restoring windows to a point when everything worked?
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lorettalea

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Windows 10 has a recovery tool that saves your files but you have to reinstall apps.  Probably try that first, I know there is an issue with my network settings and hardware but the graph of my speed tests show super fast speeds between 3am and 8am and an average of 600 Kbps the rest of the time. I do not know enough about the congestion on the Viasat beam I am on and this other issue to explain the difference. 

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GabeU, Champion

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The speed issues are almost assuredly due to congestion.  This is the cause in most cases.  Not all, but most.  

The problem that can occur with a reinstall vs a clean install is that the former can sometimes bring the original issue along with it, as in the apparent hardware conflict/problem.  Still, it never hurts to try it first.  
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ExSatUser

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Yea. This "hardware conflict" issue has nothing to do with internet performance if you get fast speed sometimes and real slow other times.
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Will Seemore

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I have Windows 7 professional I will not upgrade until absolutely necessary. Sorry that my advice was dated, too bad Windows 10 does not have that restore feature like Windows 7.
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GabeU, Champion

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Windows 10 has System Restore.  
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fmj77

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Yep. It's under Recovery in W10 and I've used it several times when a machine wasn't working correctly.
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J&J

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I say it's a mis-configured ViaSat modem and maybe Windows too.

Check the modem first.... 
  
DHCP must be enabled,
LAN address must be set to a private address* (192.168.1.0) as an example.
DHCP address start would be 192.168.1.1
DHCP address end would be no higher than 192.168.1.254

Windows should have DHCP enabled, "obtain an IP address automatically"
 

* A private address (not a public address), routers don't usually route public IP addresses to the LAN.

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GabeU, Champion

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What he said.  ^^^^^^^
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ExSatUser

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J & J making a guest appearance!
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J&J

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Yea, he does that sometimes.  I cancelled my ViaSat Internet today and this post was sort of a happy moment. 

My post above considers the OP deletes their network adapter and re-installs it, leaving all settings alone for the device.  'Windows' settings described above might get things going again and then a static IP at the computer can be considered.
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ExSatUser

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No farewell post J &J? I mean I dont know how long it will be on here but do share!
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lorettalea

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The settings I have are correct but I did find a person at Viasat that went way beyond the usual troubleshooting. Finally someone admitted that there is congestion at times but my poor speeds are being caused by something else.  After working on it with the 'network' people it returned to the speeds I had before this problem started. Worked great for a while then it pour down rain and it slowed back down. Call them and they worked on it and decided the tria s getting hot and the rain was possibly getting something wet and causing the problem.  We did have heavy rains this Spring and that is when the problem started, so we will see what happens.  Hope they send a different person this time, a robot would be preferable to the last fellow.  I will let anyone who is interested know what happens after he comes tomorrow.  
As for Windows Updates every time I have one it messes up something.  
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ExSatUser

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If the tria is going bad (they always do eventually), it could be the source of your problem.
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Jim16

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Sounds like water is getting in your Tria.

"We did have heavy rains this Spring and that is when the problem started"


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lorettalea

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The tria was replaced yesterday and my speeds have returned to an acceptable level. It only took about 25 phone calls and three trips by an installation tech but finally found the issue. I really want to thank Alissa R. in customer service, she is one of those rare people that goes the extra mile to provide excellent service and trouble shooting.  She spent hours working with the people in the 'back network?' department trying to determine the problem. Prior to her the standard answer was extremely frustrating, it is congestion, there is nothing we can do about it. Speeds that I was getting around the clock could not have been just congestion. I was offered the option to get out of my contract but that is not an option for my family, satellite is literally our only option. We are on the Gold 50 plan but anything above an overall average of 15 mbps lets us use the service as we intended so it worked out well. 

Edited to add: It was a gully washer last night and this morning
 it was still up tp to speed. 
(Edited)
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ExSatUser

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Glad you got it solved. I really didnt think it was a hardware conflict issue.

You need speed at least 15Mbps to make things work for? In 6+ years of Viasat I rarely ever saw speeds even close to that! 1.5Mbps if I was lucky.

Anyhow, good luck!
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Matt B, Viasat Employee

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I'm glad Alyasa got you taken care of!  I've passed your comment on to her supervisors.