Happy customer so far

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  • Updated 1 year ago
  • (Edited)
I just wanted to make a post saying I am a new customer and so far I am very happy with the service.  I'm on the Liberty 12 plan and am really surprised at how well things work.  I can barely even notice the latency.

Believe it or not, I switched from AT&T Uverse to Exceed.  AT&T suckered me in with a low rate of $35 a month several years ago and recently the bill jumped up to $69.  I got tired of the price going up every year so I decided to switch.

I live out in the country, so I don't really have any options other than AT&T and satellite.  When I heard about the Exede Liberty pass I figured it would be worth a shot. 

For what its worth, I never got the speeds I was paying AT&T for, and Exede seems to consistently give me 12mb service.  Even with the latency, pages seem to load faster than they did on my so called 18 meg service with AT&T.

I'm slowly churning away at my data cap.  I'll be a happy camper if I get 1mb service once I am using the Liberty pass.
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Stephen Rice, Champion

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Posted 1 year ago

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mferner

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Great to hear If boost25 if available in ur area I would get it for $10 more per month here at 7:15 pm My speed is 22.64 mbps! Boost25 will boost ur download speed and this morning at 6 am my download speed was 40 mbps during peak hours my downloadspeed so far has stayed at least 12 or higher
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Stephen Rice, Champion

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That's pretty insane.  I was paying for 18mb service with AT&T and would rarely get speeds above 10mb.  I just did a speed test on Exede and got 14mb down although I am only paying for 12.

Boost 25 is available, but the speeds I am getting now are already better than what I had with AT&T.  Honestly, I only need a solid 1mb so I can stream Netflix and I'm happy.  Any big downloads I have a download manager set to download during the free zone from 3am to 6am.

Maybe things will get bad for me in the future, but for now I'm very happy and am having trouble understanding all the complaints about speed.
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mferner

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Ok If your happy with what you got than so be it, If you run out of your 12 gb of data ur libery speed will be between 1-5 mbps depening how many ppl are online on ur beam! As for me I have the freedom 150 plan for $99 a month and I usually need every 150gb of data I stream alot of video and stuff! But Im glad your happy and once the new viasat2 is all set up speeds will be faster!
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Brad, Viasat Employee

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Awesome glad it's working out for you Stephen. Feel free to contact us on here or at exedelistens@viasat.com if you have any other questions
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Stephen Rice, Champion

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That freedom 150 plan does sound nice, but I really don't need super duper high speeds.  As long as I can get a 1mb connection to stream video I will be happy.  Of course, only time will tell.

I'm just still amazed at how well this stuff is working.  The thought of bouncing an internet signal off a satellite 22,000 miles up there boggles my mind.
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VeteranSatUser, Champion

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Satellite internet has existed for over 20 years.  In fact, Directv is not much older.  Now granted, for the first few years it was only download not upload, so the upload of data was a major breakthrough in the technology. 
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Stephen Rice, Champion

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Yeah, I remember those days.  I never messed with satellite internet back then, but I used to install one way cable modems back in the day.  Actually I was a beta tester of that stuff.  It was super fast compared to dialup, but it sucked still having to use a phone line.  What boggles my mind about two way satellite, is I have a transmitter on the top of my house that is beaming a signal to an object about the size of a car way up there in space.  I'm totally disconnected from any local infrastructure that can fail, and that is a big deal when there are several hurricanes out there in the gulf.
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Bev, Champion

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I agree, living in "Tornado Alley" and, at the north edge of Gulf  hurricane territory, I'm happy not to have to rely on the switching center for the closest town. Invariably, it looses power, as we all do in any storm beyond a light drizzle around here (not the best co-op for electricity here but, only option.) No one in town has internet until the power comes back on and, that can be hours, days or if it's a major storm, weeks.

Me, walk out the door, start my generator, move my power cords over to the generator powered outlets and, I'm back online in a matter of minutes. I have access to news, weather, VOIP phone service, communication with friends and family, etc... those city folks are stuck, even if they have generators, that won't get them internet or cable or phone.

You would also appreciate the setup at the SANS (Satellite Access Nodes or, Gateways.) I had the honor of being able to tour one not too long ago and, Viasat has tons of redundancy, ways to keep ice, snow and debris off the big dishes, and they can withstand one heck of a storm. Cloud cover might kill our signal now and then, but, that won't last long and, it would take maybe something like Irma hitting a gateway at category 5+ (if such a thing existed) to take out a SAN. Super high winds might force them to stow the big dish for a short time. (take it offline and position it to withstand maximum wind speeds.) but again, that would only be for a little while and, we'd be back online as soon as the heaviest of the storm clouds cleared.
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Stephen Rice, Champion

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As a new customer it has been interesting to read all the comments from people upset about data caps.  I went into this knowing what to expect and hoping to at least be able to get 1 mb service after using my cap.


My billing cycle started on the 4th, I have made no changes to my internet habits, other than adjusting some settings, I've even binge watched Netflix as usual, and I am only now at the end of my 12 gb data allowance.  

These are the only changes I made to my internet use.  

1.  I set my phone to not connect to wifi.  It gets all of its data from Verizon.  

2.  I set my computer to not automatically receive updates.

3.  I installed Internet Download Manager on my computer and used it a few times to download files at 3am.  

4.  I set Netflix to the lowest video setting which honestly looks the same as the high settings.  I went into my Roku and set it for a 600k connection.  Everything I watch, other than really fast moving scenes looks perfectly fine.  My TV is a cheap 32inch 720p set so even if I did set the Roku to use the highest amount of data, I wouldn't be able to see any difference in picture quality on my TV.

It is 5:30pm CST so we are in the middle of prime use.  My download speed is .77 MB and my upload speed is .76.  I just turned on Netflix (Its always sunny in Philly).  The video started up without any buffering.  The video started out a little grainy for the first minute or so and eventually cleaned up.  Even when it was grainy, it was perfectly acceptable for watching.

I'm a happy camper.  The Liberty speed I am getting during prime time is completely usable.  I'm sure it will be past 1mb during the day.  No complaints here.  
(Edited)
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Stephen Rice, Champion

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I forgot to mention, I also purchased PlayOn and installed on my computer.  Although I have been watching Netflix as usual, I still have PlayOn set to download shows every night at 3am.

I was pleasantly surprised to find that NBC has Miami Vice and Night Rider (original) available.  Thanks to PlayOn, I can download these shows to my computer and skip the commercials.  The Roku then connects to my laptop via wifi and plays the shows directly on my TV.  

I'm not sure I really need PlayOn since streaming seems to be working fine on Liberty Pass but only time will tell.  It is however, really nice to be able to skip commercials.
(Edited)
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Stephen Rice, Champion

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Watched three episodes of Sunny in Philly.  It kept working fine.  I'm a happy camper.
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Andy Schack

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I take it from what you said in your posts....setting Netflix, Roku, and buy Play On that you read my threads and acted on it. Good for you. When I brought up these things at our Council meetings I was met with slack jaws.....nobody knew that you could do this stuff because, lets face it....everyone I was speaking to had 100meg or higher unlimited data at their house. I live in the sticks....I had to learn how to control data or use the internet for 3 days and then wait 27 days for my data to reset.

You mentioned that the video started out grainy and then cleared up. I can tell you why that happens. I mentioned this out at the same meeting I already talked about. One of the men there had recently worked at Panasonic and he spoke up when I brought this up. He said that what you are seeing is the scalers kicking in....it takes them some time to do what they do.

Andy
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mferner

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Andy Im Happy to say that I have the freedom plan 150gb and recently got Boost25 and Im Happy Download speeds rarely go below 15 and I seen it as high as 43 mbps! I have no problem watching anything! Cant wait till the new satellite is operational too see how much faster it will be
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Stephen Rice, Champion

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Whatever them scalers are, they work.  Anyway, I'm headed to bed.  

I fired up the PlayOn software  and I'm going to let it download some Night Rider episodes on the Liberty Pass since my high speed data is used up for the month.
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Stephen Rice, Champion

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Download speed is 7.53 mbps on the Liberty Pass this morning.  I've got no beef with Exede.  Speeds are better than advertised.

I wish I could have said that for AT&T Uverse back when I had it.  I would have switched to Exede a long time ago had I known about the Liberty Pass.

My only fear is that by bragging about my speeds, I will encourage more subscribers to sign up which will of course add network congestion.  Fortunately Viasat 2 is supposed to go live next year.  

I'll happily stay on Viasat 1 providing speeds stay the same.
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Brad, Viasat Employee

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Thanks for the update! Yeah I think ViaSat 2 is going to really raise the bar!
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Stephen Rice, Champion

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Still kicking butt on the Liberty Pass.  Connection speed is currently 3.77 mbps.  Frankly I don't understand all these people crying about using their data.  Even after using my Priority Data, I find the Liberty Pass to be extremely useful.  I suppose I could just be lucky and other spot beams could be more congested than mine.
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Stephen Rice, Champion

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And once again, still rocking and rolling on the Liberty Pass.  Speed this morning is 9.91 mbps.  People with poor connections must either have a bad installation or be on a really contested spot beam.

So far, the lowest speed I have seen is around .20 mbps and that was sometime between 5pm and 9pm.  Even at .20 mbps, doing things like browsing the web and checking email is no issue.  I can even stream, however there is sometimes an occasional pause for buffering.

No worries on prime time.  I've used the PlayOn app to download over 87 gb of video this month alone.  When I want to watch Miami Vice after work, I simply switch to PlayOn and there is no chance of buffering.

I only have two regrets about Exede.  

1.  I should have switched to Exede earlier when the Liberty Pass became available.

2.  All of this bragging I'm doing may cause people to jump to Exede and have a negative affect on congestion on my spot beam.


I do have one more complaint.  I don't like the idea about being encouraged to pay a monthly fee for easy care.  I understand what it is, and I probably will subscribe to it if I ever have a problem, but I feel like we shouldn't be responsible for maintenance on equipment we are leasing.  It would make sense if I owned the dish and modem but I don't own anything.  I pay $10 a month for the lease and that should include maintenance since it isn't my equipment.  End of rant.