Had Viasat for several months now terrible internet

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  • Updated 2 weeks ago
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Been trying to get some use out of the Unlimited plan. Trying all sorts of configurations. Plugging my laptop directly into the modem the best I get is 27 down and .9 up. When I put the modem in bridge mode and plug it into my Cisco router I get 14 down and .6 up. Using the wireless in the modem is even worse download highest is 9 and upload .3. I haven't even called tech support because I have been so pissed about the quality of the service. Think I want to pull the plug on this service and go back to my CenturyLink DSL. I'm not a novice, my day job is Network Engineer
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Henry Starcher

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  • Frustrated

Posted 2 weeks ago

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Robin

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Whats the issue, Your getting the advertised data rate.
Not understanding the wireless will result in less data makes the network engineer category suspect.
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Henry Starcher

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Paying for Platiinum Plan 100 mb download. That is an issue. Where are you getting that is close to advertised rate. I’m aware of lower data rate on wireless,so network engineer isn’t suspect. At work I pull 80 mb downloads off a 100 mb circuit
 Wireless.
(Edited)
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Tim Spake

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I would have pissed my pants if I got 27 down.
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ExSatUser

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You gave up DSL for satellite internet and are complaining speeds 9Mbps+???

Just what do you expect????
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Henry Starcher

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paying for 100 mb
Didn’t give up DSL Viasat was for failover
(Edited)
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Homeskillet

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Maybe it is the upload speeds they are complaining about???
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Steve Frederick-VS1/Beam314, Champion

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My upload speeds have always been 0.6 to 2.0 Mbps. I have had Viasat since April 2012
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ExSatUser

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Network engineer but gave up hardwired internet for satellite internet?
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Henry Starcher

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actually had Viasat for a failover
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Homeskillet

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I mentioned upload as I thought no way could they be complaining about an unburdened download speed of 27.
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ExSatUser

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Or the high latency is causing issues.
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Admiral Korbohuta

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A network engineer who gives up DSL for satellite. Brilliant.
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Henry Starcher

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Didn’t give DSL up was going to use Viasat for failover
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Admiral Korbohuta

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Henry, you could ask for a service call and state that you're not getting anywhere near the advertised speeds. That being said, I would not use satellite as a failover due to frequent weather outages and such.
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Henry Starcher

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My options are very limited in the rural area where I live and because of work I often have to remote in I wanted a failover circuit.
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GabeU, Champion

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Did you try all three connection methods in roughly the same time period?  Keep in mind that speeds can change from minute to minute. 
 
With that said, a direct LAN cable connection is always the best.  There is no possible signal interference nor configuration issues that can cause the type of speed degradation seen with WiFi.  
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Henry Starcher

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Different days, different times. Even turn off modem wireless and put a Cisco AP  no improvement
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ExSatUser

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Your speeds are actually pretty good.  What you are experiencing is not unusual for a satellite internet user.  Depending on time of day, location, usage, etc. you are going to see variable results with satellite internet.
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ExSatUser

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Yes it is. From my experience in flight wifi was superior to satellite home internet. No buffering, good resolution etc. I mean I understand that. Viasat is going to make more money off commercial and military than residential. But to have high density spot beams over large metro areas? For residential needs that is absurd.
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Dances with Woofs

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All those folks on the tarmac have to do something then ;)

Not really, there are always those that are underserved (even unserved) in the burbs and probably at a higher density than those of us in the sticks. Virginia may be a good example. I'm not gonna point a beam at BFE where only a relative handful of subscribers may reside, that would be absurd and I'm gonna target those areas that have a higher population density of potential subscribers.

That's the reason the mountain states weren't targeted by Viasat-1 - more bang for the buck targeting the coasts. Topography matters little, demographics matter.

For example, take B329 - it runs from NC up into NJ - how many underserved are in that area vs taking that beam and aiming it over WY or MT. Given the choice of one or the other which would you target?

At last check Viasat was targeting a 50-50 split on Viasat-2 - residential vs. commercial.    
(Edited)
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ExSatUser

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Probably why some rural co-ops are ditching satellite internet and putting their own infrastructure in place.
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GabeU, Champion

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I would just be curious if the topography mattered on where they would direct those high density spot beams?
Other than areas where there would be line of sight issues for a large number of people, like a mountain range, it most likely doesn't.  

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sherryanne

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So what do you guys mean by a high density spot beam? I am so not techy, and if the Platinum Plan is offered in my zip code, would I assume that is good or bad?
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Dances with Woofs

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So, you are on the Unlimited Platinum 100 Mbps Plan having a 150GB data usage threshold? I assume you haven't exceeded the 150GB data usage threshold and deprioritization isn't a factor. If so and for what your paying for that plan, you shouldn't be satisfied with that performance.

Being pissed about quality of service shouldn't deter you from calling customer service - exercise some patience with tier 1 support, it can be stressful for those having a technical background. If that's the best you're getting on Platinum, a service call may be warranted.

But yeah, pulling the plug and taking the ETF is better than continuing to pay $200+ for something you're not satisfies with
(Edited)
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ExSatUser

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Or downgrade to the lowest plan. If just a backup system, pay the least amount of moolah.
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Henry Starcher

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Actually I just lucked out. A former colleague just recently started up a wireless internet service in my area. He needs to put up a tower on my property and is going to give me access to his system in turn for the tower. I'm going to pay some additional cost, but I'm getting a 30MB  up/down with no caps for $100 a month. He's coming off a power company fiber backbone. 
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ExSatUser

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Good for you! Are you dumping satellite internet then?
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Henry Starcher

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Going to pay the $330 for early termination and move on
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ExSatUser

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I dont blame you..
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Oliver

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With the low upload rate I'd be looking at dish signal. Upload tends to be great for the most part in all my speed tests.
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ExSatUser

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Define great for you? Just curious what you are seeing.