Greed over Ethics.

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  • Updated 3 months ago
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This is not right. It might be “legal” but ethically it’s not. When CUSTOMERS sign up for a plan that YOUR COMPANY offers and we are told we can stay with the plan as long as service isn’t interrupted and we will be grand-fathered then you change the contract to benifit you.... it’s not ethical. You don’t seem care because you know that you have most of YOUR CUSTOMERS over a barrel because they have very few options. If “Viasat Listens” then prove it and right your wrong. You offered the plans and now you’re attempting to force people to choose a different one. Viasat, own up to this mistake and do what’s morally right. To the pin heads that are doing this...shame on you!! This is YOUR mistake, not ours. You should have to fix it, not us! Many of the customers, including myself have defended you when we felt you were doing the best you could...this would not be one of those circumstances.

I am requesting this post along with all the comments be forwarded up the Viasat chain.
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Mark

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Posted 3 months ago

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Gwen

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I know how you feel it sucks but i'd recommend looking into a mobile hotspot with verizons new unlimited plan for 65 a month , no contracts or signing up etc and cheaper than 2/3 viasat plans ( liberty 25 and 50 ) and its actual unlimited net all you'd need is a hotspot the sim card and a router if you want/need wifi and possibly a antenna/booster for getting better signal/service
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PrestonPig

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Went to a Verizon store today and found about the level of knowledge I expected. She was "pretty sure" the prepaid was not subject to throttling, and then told me that it didn't matter because jetpacks are limited to 600k download speed all the time. Guess the rest of my research will have to be online. Thanks for your help!
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SonyaA

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i would watch those videos but have to do so on my phone using verizon cause right now viasat is too slow to watch one 
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SonyaA

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yeah I never rely on techs or phone sales people that is why I have such a big issue with all tthis, why cant I do my own research cause I am not going to believe a word of what the Viasat person tells me on the phone number they told me to call. I want everything in black and white i can see and read myself. If I walkin/call for service and have a question I didnt do enough research first LOL 
(Edited)
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.

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I read about some experiences with the reps, that's why people posted that plan number when the reps couldn't even find the plan, had a little bit of experience myself, just with ordering, online..., direct from VZ, adding it to an existing account, before I got it on my own from Amazon.

The plan works like we've said.  Can't say it will work for all the people considering it, because, as with satellite, several variables.  I know that it won't work "great" in all areas.  No way of knowing without trying it out first.  But, every time I've run a speed test, it's close to the one's I've posted and talked about. 

I usually figure most stuff out myself, might not get it exactly right, but things usually turn out.

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Al Santayos

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As far as Verizon is concerned only the manager in the local store seems to be knowledgeable, the other two employees both told me things that were wrong about the Jetpack. I even got bad advice from tech support over the phone. They definitely aren't the greatest, but for me they are 10 times better than VIASAT.
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panahead

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Mark. very well said! i couldn't agree with you any more... Their behaviour is wrong and unethical!
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Michael McDowell

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Anyone know a good reporter that can get this story out to the masse?.  Only the Court of Public Opinion has a chance of influencing Viasat and/or Viasat investors!
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Michael McDowell

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@Deku

Just read your other post.  My contract will be up in April so I will probably be right there in line with you to turn in my Viasat stuff!  If they don't get this fixed by then!
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VeteranSatUser, Champion

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I believe Deku was one of the first to report the email if I am not mistaken?

She was also quite upset with the performance of her internet.

When you have lost Deku's support for your product, turn off the lights the party is over!
(Edited)
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Deku (The #1 Hero Data Saver), Champion

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ummmm... if ummm... yall guys need me... imma going to be taking my leave off the forums for a couple of days or weeks...

P.S.!!! I DONT EVER RECALL MAKING A POST ABOUT RECEIVING AN EMAIL AND BEING THE FIRST ONE!!! I NEEDS SOLID PROOF OF ME MAKING THAT POST :l
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VeteranSatUser, Champion

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Didn't you post something about "median" speed around the first of the year??? Then you also posted how bad your speeds had been. I remember posted where did the real Deku go!

I am supporting you here. Not sure why you seem upset.
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Deku (The #1 Hero Data Saver), Champion

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P.S.S.!!! IF VIASAT EVER NEEDS TO CALL ME ON MY CELLPHONE NUMBER A 2ND TIME!!! ILL END UP CHANGING IT!!! AND NOT GIVE VIASAT MY NEW PHONE NUMBER!!! OR!!! ILL JUST END UP NOT ANSWERING!!! I GOTS 2 OPTIONS FOR MYSELF!!! NOW IF YOU CAN EXCUSE ME!!! IMMA LEAVING THIS FORUMS FOR A COUPLE OF DAYS TO WEEKS!!! SOOOO!!! GOOD DAYS!!!
(Edited)
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Bev, Champion

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Do I like it? NO, NO, and NO again. Do I understand why it was done, Yes - have to keep the revenue up to even offer residential service and, with the VS2 problems, it's going to be VS3 before things start to look better.

So yeah, I'm riding it out, Hughenet being my only other option. VS3 isn't that far off and, maybe it will get better then.
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VeteranSatUser, Champion

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Old Labs is exactly right as always. Keep in mind that Viasat-1 is already 7 years old, yet it was designed at least a decade ago. Internet usage has changed a lot (look at streaming alone) since then. I mean Viasat-1 initially offered plans of 7 5GB per MONTH. Think about that! That is not even one 2 hour HD movie today. So as consumer internet needs have changed, Viasat has struggled to keep up with the demand.

Things are going to get worse before they get better.
(Edited)
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panahead

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I agree 100% that our appetite for bandwidth is only going to increase.. by a lot! what do you think is the answer to feed us all that live in rural areas without cable.. fiber.. hell even landlines? how do the small satellite networks that have been talked about work? 5g? more cell towers? what is it going to be in 5 years?
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Steve Frederick-VS1/Beam314, Champion

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Old Labs, I can remember back in the '90s I had a small family run dial up service. Worked fair until evening came, and their servers were taxed to capacity, and there were times that I would have to try to connect up to a dozen times before establishing a connection. Frustrating, but it was all we could get around here. And with the quality of Verizon's land lines, ma speeds I ever saw was 21 Kbps, but 18 Kbps was more typical. The plan had no data limits, but was o slow I couldn't reliably connect to my online banking. I gave up that and went with Wildblue in 2008, that 500 Kbps connection seemed like heaven. Ties have certainly improved since then.
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panahead

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tonight at 8:45pm...
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Gwen

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I'm on 150 kbps atm lol hoping it'll get better when i get this new hotspot in
(Edited)
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Stephen Rice, Champion

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Thankfully Viasat isn’t owned by Sears.
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SonyaA

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must be toys R us LOL 
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PrestonPig

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Since this "re-definition" of 25M speeds has been put in place, I have not seen more than 14.* up and 1.* down at any time of day or night; I keep a weird schedule, so I can check it via Speedtest during on and off hours. This has gone on for weeks - well before I received the e-mail we have all come to love. My Verizon 8800L is on it's way.
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panahead

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you are correct that you can connect 15 devises to it... and i am going to use a old router in wireless bridge mode to extend the signal from the 8800L... https://dd-wrt.com/support/router-database/

How do I configure my Nighthawk router as a wireless repeater? | Answer | NETGEAR Support



(Edited)
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Michael McDowell

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If it has a router built in it should work with an extender.
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panahead

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Exactly... but if you want or need to connect the signal to a Ethernet cable I think that this will work?
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Michael McDowell

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Most extenders have at least 1 Ethernet port.  Not  familiar enough with the router setup to answer that. 
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Kay Doggett

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@vetsatuser I tried  an old Linksys RE3000W I had and it worked, only 2.4 ghtz. But that was ok. Then I plugged it into a tplink router.

I don't use an antenna with mine. I only get 2-3 bars and it is still awesome. Not much traffic where I live.
(Edited)
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PrestonPig

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Hey Panahead - let me know what antenna you get and how it works out for you.
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panahead

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I will keep you posted... I sure hope that it works for me... it looks like it is close to 8 miles as the crow flies to the tower... so i am not sure how good my connection will be?  plus going to keep a eye on the congested times to make sure that i'm not back in the same boat as I am now...

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PrestonPig

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I hear you there - it is about 5 miles for me, in the woods, so I expect it to vary with the seasons. I had VZW as an ISP once before - before 4G LTE was even available in my area, so I have some idea what to expect. I will probably keep my Viasat account for a month or two as a fallback in case there are unexpected problems.
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panahead

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i took Gwens advice and got this antena... https://www.amazon.com/Proxicast-Cross-Polarized-High-Gain-Fixed-Mount-Antenna/dp/B01NBSLNJ6  and the cables... you need 2 sets of cables and pigtails to make it work... gets pricey when it is all said and done.. but if it doesn't work then i will return it all... it is just sad that Viasat did what they did to us... i was a happy camper.. 
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panahead

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baby steps.... I have faith that I can massage a little more out of this tower... (even if I can't see it)
(Edited)
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VeteranSatUser, Champion

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That ping and jitter are way too high for a wireless connection.
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panahead

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 VeteranSatUser I agree... the tower is just under 8 miles away...(straight line) and it isn't line of sight... I have a mountain ridge between us... so... not optimum.. but it's what I have to work with... here is a another test I just did... getting better..baby steps... thoughts? help?
 

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PrestonPig

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Ouch - I'm sorry you didn't get the results you were hoping for. If you can gain a bar consistently it helps, but I would hope for two additional bars. When I had VZW as my ISP in the past, I had similar problems - before 4g LTE was available here, but a can antenna from the 3gstore helped a lot - I was usually able to maintain at least 3g speeds. Perhaps they can help you if you need it - they specialize in cellular internet solutions. Nonetheless, I still feel good about how it will work for me. I have been using my cellphone as a tethered modem the last few nights - it is also a VZW device with hotspot abilities. I generally only get two bars with it sitting on my desk, but I just ran a speed test not 5 minutes ago: Viasat:627ms ping, 11.22 down, 1.16 up; VZW 37ms ping, 17.69 down, 1.01 up. earlier today it was as high as 5.15 up. Don't give up just yet - there is probably a solution out there.

PP
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VeteranSatUser, Champion

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You are awful far from the tower to begin with, and don't have a line of site.

I am afraid you are going to be limited with speeds. Viasat is probably still going to be your best option.
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panahead

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here is my current speed with Viasat at 9pm on Sunday night.. dial up would be faster...  at least on the download part...?
(Edited)
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PrestonPig

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I certainly saw numbers like that recently.
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A stagnant customer base and alienating a number of customers, driving them away.

I think there is more going on to these customer agreement changes than meets the eye.
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panahead

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I went online and was looking to see what plans they are selling I’m my area now... they are saying none...that the demand is to high and that they can’t sell anymore... I wouldn’t be surprised that they underestimated the amount of streaming going on... Facebook... Netflix... Hulu... instagram... etc etc...
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panahead

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I went online and was looking to see what plans they are selling in my area now... they are saying none...that the demand is to high and that they can’t sell anymore... I wouldn’t be surprised that they underestimated the amount of streaming going on... Facebook... Netflix... Hulu... instagram... etc etc...
(Edited)
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VeteranSatUser, Champion

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That is why you see such bad prrimetime speeds.

Internet usage continues to increase while Viasat-2 failed to provide the expected relief. Now they are trying to reign in usage after over committing.
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panahead

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Yep....
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Kay Doggett

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This is right now. Not the highest I have gotten. But very usable. I have a Smart TV & Roku hooked up to it. It is 9:26 am. I am working through VPN and have 4 VMs running.


(Edited)
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VeteranSatUser, Champion

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I couldn't even come close to that. Your tower is probably connected to fiber. Mine isnt. It appears to use wireless to connect to another tower. In essence, my tower appears to be a big repeater.

This article, while a couple years old, is still depressing. While you might get good 4GLTE today, there is only one way the speed is going to go.

https://www.businessinsider.com/why-c...
(Edited)
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fmj77

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Just got the email today from Viasat with the bad news. It looks like those of us on the Freedom 12Mbps plan are not immune either.
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fmj77

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I can usually get 12-17Mbps during the day and in the wee hours of the night/morning. During primetime I don't even bother running speed tests because I know it's probably gonna be terrible.
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GabeU, Champion

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Mine can dip pretty good in the evening, too.  And when the congestion hits, forget even watching something on Youtube in 360p.  
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Gwen

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after 2 pm youtube wont even load for me , cant even watch anything in 144 p 
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VeteranSatUser, Champion

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Well you hit the hard cap.

In the old days, the old cap was 225kbps. They can't even deliver that to you now!
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GabeU, Champion

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When I had my old legacy plan and hit the daily cap, there was barely enough speed to even be able to get onto the token page to use one.  It would often time out.  So we're talking probably under 30Kbps.  
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SonyaA

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Ok I am having fits setting up My Verizon when I put my jetpack phone number it I get an error and I know I typed it in right how do you put money on my account if I cant get into it 
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SonyaA

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yeap panahead love being able to download and stream as much as I like very nice. But yea there is some pretty slow periods during heavy usage times like prime time tv time but I just watch a bit of tv during this time. I am keeping me 150 only because I know I cant get it back if I dump it. But with the jetpack I am dropping plans on my cell cause I wont need unlimiited on the phone now so the jetpack is just going to end up costing us about $25 a month which I think is well worth having to download xbox games and download VOD on dishnetwork. Also if one gets slow I just jump on the other 
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Gwen

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@Sonya , What are your typical speeds on your jetpack ?
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PrestonPig

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I can't speak for Sonya, But I've had my 8800l jetpack activated for about 29 hours now. Most of my speed tests are around 20M down. I have had two test during "prime time" that were closer to 10M down Just now - midnight CT, I got: 50ms, 19.55 down, 3.01 up. Highest I've seen so far was apprx. 23M down, 5M up. I haven't cancelled my 150/25 plan yet, but it won't be long.

PP
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Gwen

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@preston , Wow thats pretty good speeds , Im glad its working for you well : ) Can you tell us about how far you might be from a tower ? and if your using a antenna etc ?
(Edited)
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PrestonPig

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By my rough figuring, I am 5 miles as the crow flies from the nearest tower (maybe a bit more - I really must map it out one day), with slightly hilly terrain and lots of trees between us. I expect these speeds to slow down as spring approaches and the trees leaf out, and some more in summer when the tourist season is in full swing. On the other hand, I have no external antenna, and my jetpack is sitting on a windowsill that's sorta on the same side of my house as the cellular tower, so there's room for improvement. I also expect these speeds to still be far better than some of the crap speeds I've been seeing since the "re-definition" of what 25M means.

PP