Got an email about account password being changed?

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  • Updated 6 months ago
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So I got an email saying my password for my exede account (where I check data, pay bill, etc.) was changed but I never changed it. I thought the email was related to recent changes that I made to my plan (just upgraded to unlimited gold 30, installer is coming next week). So I immediately tried to log into my account, but I was getting an error from salesforce (which I assume exede uses to handles payments and stuff). I forgot to write it down but it finally let me in, using the old password. So it appears my password was never actually changed?

Has anyone else got a message like this in the last 24 hours as I'm wondering if this may be a false alarm or issue on salesforce's end?

To be on the safe side, I immediately changed my password. Should I still call exede like it says in the email, would there be any point to doing so since I was able to log in and change the password? If someone did access to my account it appears they would be able to get my name, address, and last 4 digits of my CC but not much else. Would Exede be able to tell me if someone with an usual IP or something did access my account?
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Billy

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Posted 7 months ago

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Bev, Champion

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That's a scam or phishing email. Forward it to Viasatlistens@viasat.com and tell them you got a suspicious email. They will do what they can to stop others form getting it.

You did right by changing your password immediately. Never click on links in suspicious email and if, you are still concerned, call 855-463-9333 and speak with Viasat Support.

Big red flag is that it if it still says Exede - Exede is no more, it's all Viasat now.
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Jim16

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( The only thing accomplished by this post was a lot of double posts!)
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Ivan Bludnik

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And what did YOU accomplish by criticizing him?
And what did YOU accomplish by criticizing him?
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Billy

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@Jim16

Just to clarify, I never posted to debate about if the email was a scam or phishing email. I never had any doubts the email was real, since I had already verified the email. And besides that how many scam emails have you gotten only asking you to do one thing, call this number... the same number we already determined belongs to Viasat and is the same number Bev posted? I mean really if it was a scam or phishing email they would be asking me to log in someplace or call a non viasat number to get info from me. Come on now.

Again what I hoped to determine with this post was, as I said in my original post:

1. See if there could be some kind of issue that caused false reports to be sent out about password changes. 

2. See if calling Viasat would offer anything productive since I was already able to get into the account and change said password. I didn't want to waste my time or Viasat's on "yea we can see someone got into your account but that's all we can provide", etc.

 I said thank you to be polite and because I do appreciate any help one provides, even if it isn't exactly what I was looking for. I'm not here to argue over it though, so again I say thank you and leave it at that.
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Billy

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@Jim16

Just to clarify, I never posted to debate about if the email was a scam or phishing email. I never had any doubts the email was real, since I had already verified the email. And besides that how many scam emails have you gotten only asking you to do one thing, call this number... the same number we already determined belongs to Viasat and is the same number Bev posted? I mean really if it was a scam or phishing email they would be asking me to log in someplace or call a non viasat number to get info from me. Come on now.

Again what I hoped to determine with this post was, as I said in my original post:

1. See if there could be some kind of issue that caused false reports to be sent out about password changes. 

2. See if calling Viasat would offer anything productive since I was already able to get into the account and change said password. I didn't want to waste my time or Viasat's on "yea we can see someone got into your account but that's all we can provide", etc.

 I said thank you to be polite and because I do appreciate any help one provides, even if it isn't exactly what I was looking for. I'm not here to argue over it though, so again I say thank you and leave it at that.
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Matt B, Viasat Employee

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Matt B is Corporate big wig thingy guy
They are called toupees, and I'm very sensitive of them.  :-D



Billy,  basically, if it's even a little bit fishy, treat it like it's bad.  If you're not sure if the password has changed, try to log in!  Call Customer Care to confirm and change your password to be sure, or do it yourself!

If you do get more suspicious emails, copy the entire contents, and send it to us at ViasatListens@viasat.com.  We can generally tell at a glance, as we work closely with the team that builds all customer communications.  If it's a phishing email, we'll send it on to our cyber security team (fantastic title) and they will take care of it.