got a new phone- can't connect it to my wifi. it says "authentication problem" HOW CAN I CHECK MY PASSWORD?

  • 1
  • Question
  • Updated 9 months ago
  • Answered
Photo of Mary Voltz

Mary Voltz

  • 0 Posts
  • 0 Reply Likes

Posted 9 months ago

  • 1
Photo of Old Labs

Old Labs

  • 3035 Posts
  • 2980 Reply Likes
Assuming it's a simple case of forgetting the password, see the following for general procedures that can be used to locate the network password (or security key):

Provide some detail on your router and what operating system(s) you can access it from for more targeted info (if needed).     
Photo of Brad

Brad, Viasat Employee

  • 2703 Posts
  • 858 Reply Likes
I'd start with Old Labs suggestion. A new phone will need your WiFi password properly entered when setting up.