got a new phone- can't connect it to my wifi. it says "authentication problem" HOW CAN I CHECK MY PASSWORD?

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Photo of Mary Voltz

Mary Voltz

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Posted 12 months ago

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Old Labs

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Assuming it's a simple case of forgetting the password, see the following for general procedures that can be used to locate the network password (or security key):

http://www.wikihow.com/Find-Your-WiFi-Password-when-You-Forgot-It

Provide some detail on your router and what operating system(s) you can access it from for more targeted info (if needed).     
(Edited)
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Brad, Viasat Employee

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I'd start with Old Labs suggestion. A new phone will need your WiFi password properly entered when setting up.