Goodbye, Viasat. You served me well in a broken way...

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  • Updated 5 months ago
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  • (Edited)
I was a Viasat customer (started as WildBlue) since 2013. I very recently moved to somewhere with regular broadband. After living now with regular broadband for the past 2 months (very decent DSL from Sonic,) I'm realizing how challenging my internet was for 6 years.

That said, Viasat allowed me to be a self-employed software developer living in the middle of nowhere, so for that I am quite thankful. It's rough for Viasat in a way, as no one with another option would choose satellite, so they are stuck with a smaller and smaller pie of people who live without options.

I have some suggestions for Viasat, based on my years of experience with varied plans and services. As a developer and all-around geeky person, I understand the physical limitations of satellite. There are just some things that can't really change much (like bandwidth limitations, weather outages and lag). I also had satellite briefly in 2008, so I also know how far it has come since then - it could not be called broadband in 2008, but it sneaks under the wire in 2018.

So my suggestions:

1) Do better with throttling. Instead of hard-cut off throttling, try graduated throttling. For example, for a 150G plan, do something like 100G at full speed, 50 G at 1/2 speed, then throttle. First off, since the last 50 is at 1/2 speed, it is likely to last someone the month. Secondly, it's a natural warning mechanism, so people can be careful. It's brutal hitting the wall and basically having no option except being virtually offline, or paying for more (and please, don't be greedy about that - give people more options.)

2) Although there is nothing you can do about weather related outages, the weird outages that seem to happen quite often seem preventable. It was quite annoying to have brief 5 or 10 minute outages many days. Impossible to call support about, annoying and disruptive.

3) Make the plans simpler/have fewer of them/don't change them so often. These days, 90% of people do the same stuff with their internet.

And a little advice for Viasat users - if you have the $, get two dishes. It helps with the cap, and also often, if one account had an outage, the other one was fine. It made it much more possible for me to get my work done. Expensive, but worth it.


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Maxwell Pearl

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Posted 5 months ago

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Voyager

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I would personally like to see the user be able to turn priority data performance on and offf at will. I would like to be able to turn it off most of the time so that automatic users of data such as Windows 10 which does all sorts of network activity that the user can’t easily control doesn’t consumer priority data quota. Let me turn it on for a few hours a day when I want to watch Netflix and then turn it off the rest of the day if I only need to read email or when Windows is doing its thing. I really don’t care if it takes Windows 2 days to download an update at 1 Mbps. That way I can make my priority date/performance last the entire month and be available when I need it and not when I don’t. I think this is the single best thing Viasat could to to improve their customers experience.
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mferner

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I agree 100% I brought this up months ago! It sure would be nice to turn it off during the day and save data and than turn it on at night time as needed because now when I reach my 100gb cap! speed slows at night time and I cant not stream movies on 2 devices and sometimes I cant even stream on 1 device! so If viasat will give us that feature that would be awesome!
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fmj77

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Many people can barely afford Viasat, much less two services.
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Shannon Williams

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great point here too
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Maxwell Pearl

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I totally hear that, I was just making a suggestion for people who were able to make it work. It is horribly expensive, agreed, and I know it's hard for many to afford.