Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: troll
Freedom 150GB with 25Mbps boost. Average speeds during peak hours (evening) < 1Mbps down. Average speeds during off-peak < 3Mbps. Standard Exede reply: "Network congestion" + "We're launching a new satellite."
Just cancelled my service tonight after 6 months - feel like a burden has been lifted off of me. I was getting 0.99Mbps speeds down and 0.50Mbps speeds up. I'm a reasonable person, but after half a dozen calls and no help whatsoever, I was finished. What did it was the support rep telling me "I'm sorry our system we use to diagnose slow speeds is down." I'm tethered to my iPhone through Verizon and getting 10 times faster speeds. Thanks to their unlimited data plan that, even when throttled after 22GB of usage, is way faster than Exede. I've gotten Exede's mailing address for legal correspondence and I've got a lawyer who is going to help me combat the termination fees and my last month's bill. I've got every chat transcript I've had with this company, speed screenshots, a complaint to the FCC, and a copy of my contract. After 6-months my termination fee for the remaining 24-months is $270 which they are planning to charge to my card on file - except it expired this month before I could update it to the new card number, too bad.