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Over the past month I had issues with my service. I lost all service and was down for 23 days straight. While trying to work through this issue with national customer service, I was told that they would give me a free month of service. So I wait thinking that they wouldn't charge me for the following month. I was charged in full.
The customer service person was nice as can be and I realize that reimbursing me for a full month is beyond her scope so she had to confer with the on floor manager. Lets call him Timothy #APR1180. At first they were willing to prorate and reimburse for the days I went without. If it was five days I agree...prorate it and move forward. But it was 23 days. I tell them I don't pay for days when it works I pay for a month of service.
So they finally agree to 79.99 my monthly plan but won't pay for the taxes and rental of the equipment, which bring the overall total $90.58. Are you serious? Timothy needs to rethink his approach. I wasn't asking for anything out of line. I was asking for what was told to me (sadly that agent didn't note it in my account so I understand the skepticism.)
So as a customer I had to feel the need to get on this forum and bad mouth a company that I have had wonderful service, along with customer service from, for the past two years.
Way to save the company $10 Timothy #APR1180 by not do the right thing. Why not say I'm sorry 23 days without service is unacceptable on our part, we will give you a month of free service.
Jonathan
The customer service person was nice as can be and I realize that reimbursing me for a full month is beyond her scope so she had to confer with the on floor manager. Lets call him Timothy #APR1180. At first they were willing to prorate and reimburse for the days I went without. If it was five days I agree...prorate it and move forward. But it was 23 days. I tell them I don't pay for days when it works I pay for a month of service.
So they finally agree to 79.99 my monthly plan but won't pay for the taxes and rental of the equipment, which bring the overall total $90.58. Are you serious? Timothy needs to rethink his approach. I wasn't asking for anything out of line. I was asking for what was told to me (sadly that agent didn't note it in my account so I understand the skepticism.)
So as a customer I had to feel the need to get on this forum and bad mouth a company that I have had wonderful service, along with customer service from, for the past two years.
Way to save the company $10 Timothy #APR1180 by not do the right thing. Why not say I'm sorry 23 days without service is unacceptable on our part, we will give you a month of free service.
Jonathan
Posted 4 years ago
