Good connections speed or not with the Liberty Pass

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  • Updated 1 year ago
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Dontrellz Page

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Posted 1 year ago

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Stephen Rice, Champion

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Are you complaining or bragging? The Liberty Pass is advertised as having speeds up to 1 to 5 mbps during the early morning and day. Your speed is exactly within those parameters.

3 mbps is a very good speed, expecially considering you have used up your priority data.
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M.E.M.

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Stephen,
You and I are not on the same page regarding Liberty Pass. You say "The Liberty Pass is advertised as having speeds up to 1 to 5 mbps during the early morning and day."
From the following:
https://account.viasat.com/apex/changeplanmoving
Here is a screen shot of Viasat's claim to me:

Note that the words "up to" are not there.

I have commented on this several times before.

Can you provide a response with a Viasat screen shot that substantiates your claim of "up to 1-5 Mbps" for Liberty Pass?

I just want to establish what is factual and what is not.

Thanks.
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Dontrellz Page

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No I’m asking is that a good speed for the Liberty Pass Can you watch a Netflix movie on that speed
(Edited)
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Stephen Rice, Champion

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Yes. You only need 1.5 mbps for standard definition video. 3 mbps is fine for HD.
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Dontrellz Page

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I give u guys a
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Stephen Rice, Champion

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The up to 1 to 5 mbps was something I saw back when I signed up last year. I really never did like the way they worded it. Looks like they fixed it.
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Dontrellz Page

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Will it buffer
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Steve Frederick-VS1/Beam314, Champion

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@M.E.M. On the lower portion of the web page for the Liberty plans, there is this note.

Note All plans require 24 month commitment and $9.99/month equipment lease fee and are subject to taxes. Speeds and video streaming quality are "up to," which are not guaranteed and will vary. Service is not available in all areas. Offers may be charged or withdrawn at any time.
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Old Labs (VS1-329-L12FZ)

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The "up to 1 -5 Mbps" terminology was dropped some time ago for Liberty Pass - it never made any grammatical sense to me. What really does up to 1 to 5 Mbps mean? Would not up to 5 Mbps suffice? Maybe they should have said typically. In the data allowance policy on legal it's simply "1 to 5 Mbps download speeds when our network is not busy".  The legal document provides further clarification. Note well, the lack of morning/daytime qualification since busy can be at anytime (even morning and daytime as some are apparently learning).

Will videos buffer? Yes always - what you probably mean is will the video pause/stutter because it cannot buffer fast enough for smooth play.

That's a definite maybe depending on how busy the network is  and whether a speed of 1 -5 Mbps can be maintained - it's complicated and there's much more to it that even Viasat has no control over (the content providers own adpative streaming algorithms and QoS), but with a jitter of 940 milliseconds you can probably count on some of it and more so if you experience any packet loss ;)

As Steve notes no guarantees and the service is offered as is - like it or not (see customer agreement).
(Edited)
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M.E.M.

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So Steve,

Suppose you gave me a non-refundable deposit because I offered to sell you in writing a used car for $10,000 in the first sentence and then stated that the price is $20,000 in the last sentence. What is the price of the car? 

The misleading language was created by Viasat and not by the customer. Therefore, the customer, not Viasat, should be given the benefit of the doubt.
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Stephen Rice, Champion

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M.E.M, your car analogy is very flawed.  Every time I have purchased a vehicle, the bill of sale had a fixed price.  

If you want to play the "up to" game, your only defense would be the speed of the vehicle.  All vehicles have a certain top speed which is attainable under perfect conditions.  The vehicle's capabilities, along with road conditions and traffic are what determine a vehicle's top speed at any given time.
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Chaim Isaac Lipschitz

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@Stephen Rice

Actually, I thought your response only served to illustrate further his point.

You said, “Every time I have purchased a vehicle, the bill of sale had a fixed price. “ 

Of course it did. It is supposed to. That is our law and contracts are meant to be unambiguous.

I think that was precisely his point. He was showing how ridiculous it is to try to create a contact that says two mutually exclusive things.

Either Viasat will deliver 1-5 mbps during Liberty Pass as they clearly state in big print at the beginning, or they will not. Which is it? Just state the truth, as in your bill of sale analogy. Either way is fine so long as it is the truth.

You cannot have a contract that says one thing in big print at the top and then states in little print at the bottom to disregard anything already claimed previously.

 

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Stephen Rice, Champion

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Last I checked, my Liberty 12 plan is the same price every month, except for tax time once a year. My contract with Viasat states that speeds are not guaranteed.
(Edited)
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Dontrellz Page

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Well you guys I love my speed right now I think it’s better then the unlimited plans when ever they come out with the unlimited plans I want be changing to it see you guys I had hughesnet but when I have data it’s still slow I mean I love Viasat because when they have data my internet is good only thing my billing cycle is every 24 of the month the only thing I don’t like is that in 2 weeks my data be gone
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VeteranSatUser, Champion

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That is good speed on a Liberty pass. This morning at 7:30am my speed was under 500kbps. And I still have over 100GB of priority data left.

Not sure why so slow. Never seen it tanking that badly that early.
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Dontrellz Page

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What plan you have with over 100 GB
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VeteranSatUser, Champion

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Freedom.   The "unlimited" plans use to offer 150GB of priority too. 
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Andy Schack

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Gotta always look for that *.......plans, data and pricing subject to change without notice.

Andy
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Dontrellz Page

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VeteranSatUser when that plan came out n I never heard of the Freedom Pan
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VeteranSatUser, Champion

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Freedom came out several years ago in "select" areas.  Those select areas where a) people didn't need Exede because they already had better internet (NYC area for instance) or b) the area was so sparsely populated they didn't have many customers (update Minnesota for instance).

Freedom was sold as "virtually" unlimited, but did have a hard cap at 150GB. It virtually has disappeared, and some people gave up Freedom for "unlimited".  Of course, that was when 150GB priority data was offered.  I was fortunately enough to get in on a "special offer" and am now grandfathered with it.  I have read from more than one person on here they are sorry they gave it up for the "unlimited" plan.    

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Dontrellz Page

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Wow so the freedom plan it’s was like cable internet
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Dontrellz Page

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I wish before I got with Hugesnet I would get on that plan I been with them since 2015 I started with Viasat in February of this year because I want a better connection with Viasat
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Stephen Rice, Champion

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In a perfect world, unlimited plans would be truly unlimited.  The reality is, unlimited plans have lower video quality and for many people their plans still slow down in the evenings.

For us on the Liberty Pass, we do not have to deal with downgraded video quality.  If the speeds are available, we even get data good enough for HD video at no extra charge.

The catch is, we are almost guaranteed to not be able to do video during the evening if we are on the Liberty Pass.  The rest of the time, it works great.

Of course, if you conserve your data and use automated software to do most of your downloads during the free zone from 3 am to 6 am, then things wont slow down to much during primetime when you still have priority data left.  Boy that was a terrible run on sentence.

I've used all sorts of software to take advantage of the free zone.  I pay $60.99 a month for a 12 gb plan.  There have been months that I have used as much as 300 GB of data.  Several people on this forum have expressed that it isn't fair for me to pay so little, yet get so much more than those paying $150 a month for unlimited data.  To me, that is a testimony of how tremendous a value the Liberty Plans are when managed correctly.
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Andy Schack

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The fatal flaw of this thread is that you guys are comparing apples to oranges. EVERY beam is different in the speeds it can deliver due to congestion. While one customer can still stream AFTER he's gone into Liberty data, others can't stream even if they've not used 1% of their Priority data. It ALL depends on the individual beam. 
NOW, that being said, a lot also depends on how Viasat chooses to handle traffic. In our VS2 beam, virtually every time you go to play a Youtube video, it will buffer 2-3 times before it plays smoothly. WHILE it is doing this you can perform a speed test and get a 17mbps dn result. Now I didn't stay at a Holiday Inn last night but I KNOW that if you are getting buffering with THAT kind of available bandwidth, somebody's messing with things somewhere. For whatever reason, in VS2 Large beams, they really throttle Youtube. 

And yes.....I've let them know about this from the first week I started testing my system....no response. It's just one of many issues to be brought up at the next Council meeting. 

Andy
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VeteranSatUser, Champion

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Curious Andy. Have you tried to watch the same Youtube video running through a VPN? That would be an interesting experiment.
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Andy Schack

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No I haven't. Since I'm a dealer/installer I try to do things the way 99% of my customers are going to. That is why I went with the Bronze plan. BTW, the pic quality is all over the place....you can go from dvd quality to what you would get from a run over vhs tape.

Andy
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VeteranSatUser, Champion

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Potato cam quality!

I would like you test a VPN though. Curious of the results.
(Edited)
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Dontrellz Page

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Stephen Rice, Champion

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That's the nice thing about the Liberty Pass. We only pay for speeds up to 5 mbps but occasionally we get more.