Gonna Be A Long & Slow 2 Years

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  • Updated 9 months ago
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I am a new customer taking "advantage" of one of the new plans and I fear that it is going to be a really long and slow 2 years.

I had DSL for nearly 20 years and while it was nothing to brag about it did give me consistency ... even if it was only 4Mbs down and 256K up. I knew it was gong to be those speeds regardless.

I have been toying around with switching to Excede/Viasat for about a year but the price and time restrictions were always a deal breaker. So when "Unlimited" arrived with a little lower price  point I decided to switch.  Less than one week and I already regret it. 

The day of the instal for the first two hours I had close to the advertised speed and was impressed. After about 4 hours (later that same day) the speeds dropped to 0.08Mbs - 1.1Mbs and continued like this through the entirety of the night.

The next morning the speeds went up to 2.66Mb down ... by the time I got home from work I was anxious to check the speeds and sadly they were down below 1Mbs. 

3rd day = same (evening speeds of less than 1Mbps. 

When I call to inquire I get the "Rep" that gives the company line of "up to" and "priority data" and "maybe I should look at one of the other plans".

What Viasat calls "Up to 12Mbps" I call "Less than 3Mbps" and what they call "priority data" I call "non-existant data".

This is going to be a long and slow 24 months.
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Gary

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Posted 10 months ago

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Debbi Cobern

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I can't imagine someone changing from DSL to Exede Viasat! If that would have been available to me I never would have gone with Exede. Unfortunately, that is all that is available to me out here in the boonies. I just went to check the plans in my area and I just noticed that my Liberty 12 - Boost 25 + Free Zone at 70.00 a month is going to jump to 100.00 a month after three months! It didn't say that when I changed over to it! I also noticed it is the only plan now available in my area for some reason! To say I am livid is an understatement! I will probably change over to my sons Verizon cell phone plan when it jumps up as I can't afford 100.00 a month. Damn! This company just keeps getting worse and worse!
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Gary

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I gave it up because AT&T alerted customers that they were stopping their DSL service which meant that our only option was to switch. 
We had been told a year ago that AT&T was phasing out support for their DSL service in our area and we had always hoped that Fixed Internet would make its way to our area but it is still 5-10 years out we are told.

So it was Satellite or nothing.
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fmj77

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Big mistake on your part Gary. You should never have given up a reliable DSL connection for satellite. In fact, the installer in your area should have known this and refused to do the work.
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Gary

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I gave it up because AT&T alerted customers that they were stopping their DSL service which meant that our only option was to switch. 
We had been told a year ago that AT&T was phasing out support for their DSL service in our area and we had always hoped that Fixed Internet would make its way to our area but it is still 5-10 years out we are told.

So it was Satellite or nothing.
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VeteranSatUser, Champion

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Well, if it is any consolation, you chose the company with the best satellite internet service!
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fmj77

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If ATT was ending your service, then you did the only thing you could do. It's either satellite or nothing else. I've been in that situation for 15 years now since I moved to the woods.
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Stephen Rice, Champion

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He could have went with Hughesnet.
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Gary

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I know several folks who use Hughs and they HATE that they have to wait until 2:00 am to download things because of their very restrictive plans. 
Their download speeds are not any better either.
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TheCatWillStrike

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You gave up reliable DSL for satellite? Why??? Was there a cap on your DSL?
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Gary

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I gave it up because AT&T alerted customers that they were stopping their DSL service which meant that our only option was to switch. 
We had been told a year ago that AT&T was phasing out support for their DSL service in our area and we had always hoped that Fixed Internet would make its way to our area but it is still 5-10 years out we are told.

So it was Satellite or nothing.
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TheCatWillStrike

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Not possible to get their fixed wireless by chance? https://www.att.com/internet/fixed-wireless.html
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Gary

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No. I tried that because I have some friends lat live a couple mile up the road and they are getting 45Mbps down ... consistently.

The AT&T "says" we are in range of fixed wireless but the install guys came out twice and tried to get a signal ... spent about an hour walking around the house and yard and could not get a signal ... He said we were 6 miles from the tower and the Fixed wireless supposedly only goes out 5 miles.
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Markgc, Champion

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I think people get lured by download speeds but there is a lot more to consider than max download speeds during the work week.
(Edited)
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Gary

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I gave it up because AT&T alerted customers that they were stopping their DSL service which meant that our only option was to switch. 
We had been told a year ago that AT&T was phasing out support for their DSL service in our area and we had always hoped that Fixed Internet would make its way to our area but it is still 5-10 years out we are told.

So it was Satellite or nothing.
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Brian

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I think I am seeing the same issue. I've been with Exede/Viasat for quite a while now but decided to try one of the unlimited plans to cut my costs a bit. I've noticed a definite slowing of the speed at which a page loads. I also notice that the blue LED on my modem, the one that indicates downloading, blinks at a much slower rate and sometimes is off. I have to admit that I am disappointed with the new service.
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johnny c

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Gary, the good news is that you did have advertised speeds, 12 mbps for a day or two, so that should confirm your install was good, unless your dish has moved.   Bad news is your speeds now suk.  Ok i don't know the status of your beam, ie over loaded and so now you are getting what a lot of us get, SLLLOOOWW speeds. 

So if you have a good install and Viasat gets with the program and balances the load between beams, then in the next couple of weeks you and i and the rest of us Bumpkins will start getting reasonable consistent speeds.

But if after 2 weeks we are all still in the slow lane then I think Viasat has pulled a major Rouse on all of us.

But lets be guardedly optimistic for about 2 weeks, but if things don't improve then we'll have to start our own "Me Too" campaign all over the internet.  :!
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johnny c

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Just a short note, i too get hung up on speeds, want them faster, BUT, i just watched an hour and half Sara Bareiilles concert, perfect audio, video at 480, but it looked great, no buffering, so while i'll always want more, viasat service is delivering.
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Gary

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@Johnny - thanks for keeping it positive .... Hopefully you are correct. The installer did tell me that I was put on SAT1 and not the new SAT2.

This did not really concern me (although the sales person said I would be in SAT2)  because I figured ViaSat would be moving a lot of people to SAT2 which would lessen the load of SAT1.

Anyway, let's hope that you are right about sorting things out.
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Brian

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Gosh, I still get buffered on the few videos I watch, usually just short YouTube stuff. I've signed on for one of the unlimited plans and I'm not very satisfied. Disappoints me because the older 12GB plan was good but I kept bumping the data limits. Sure hope it improves since it's all I have here in the country side.
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Stephen Rice, Champion

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I'm on a Liberty 12 plan.  My speeds usually slow down during primetime.  That is just part of congestion.  

This morning at 6 am, my speed was 20 mbps.  I am only paying for up to 12 mbps.  

Tonight my speed is 10.5 mbps.  It will probably drop to less than 5 mbps later tonight.  No worries here.  I understand what "up to" 12 mbps means.
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Jeremy

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Sorry to high Jake. But, I just had my install at my house while I was at work. The guys installed my satellite on the side of my house above my room and installed the modem in my room. It was supposed to be installed in my living room where my computer is (2 rooms away from my bedroom). The satellite looks like it's facing the roof. Anyway, I am able to connect to the modem but not the internet and the satellite light is purple. Has any had this that knows how to fix it as now the tech won't be back out till Monday. Thank you