Gold 50 and Netflix still almost unwatchable... Is Viasat doing anything to address this?

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I currently have DSL that maxes out at about 10mbps but is unstable I average closer to 6mbps - so hearing about unlimited 50mbps speed via satellite souded awesome!  After having it for a few weeks now, I can say that it has been VERY reliable, however - despite getting almost 10x the speed of DSL, Netflix is unwatchable.

I downloaded the Fast.Com app (from Netflix) to see what was going on, I noticed that using the Satellite signal, I was seeing less than 2.0 Mbps --- and when I would switch back to my DSL signal I was getting over 7.0!  

Why is this the case?  Isn't Netflix just a stream of data, why is it being throttled?
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Mike Gleiter

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Posted 9 months ago

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It is being throttled because of the plan you are on. I believe that plan delivers 720p for Netflix. So Viasat cranks down the speed so you dont get higher than that (i.e. 2.0Mbps or less ).

Now that speed should still be good enough to watch Netflix. You might need to change some of your Netflix settings to get better streaming. Try turning it off "auto" if you can.
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Jim16

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You should be able to reduce your plan whenever you want to with no penalty. Go to your dashboard, portal and change plans. I was always given the option of changing my Freedom Plan to a Liberty Plan at anytime I wanted.
(Edited)
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VeteranSatUser, Champion

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Never been a fan of these plan designs, but doing a little research and implementation can bypass the streaming restrictions Viasat imposes. Once you get by that, might as well get the cheapest "unlimited" plan you can. I mean it is unlimited data usage right???? So what could possibly go wrong using 200 or 300GBs per month on a Bronze plan :).
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Brad, Viasat Employee

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Latency won't affect the stream. This is more related I think to the plan's resolution settings and/or the amount of data used so far. I know Netflix tends to try to set you at the higher resolution (as a streaming service I fully understand why) so you might want to double check that to see if your on 480p (if on Silver) or 720p (if on Gold) you can just drop the resolution to see if it improves if you haven't surpassed the data point.

Another consideration is that this time of year brings a little bit of woe and misery for us (not because of visiting relatives) but because our Network does get busier during the holidays which could hamper speeds as schools are let out which means sharper increase in traffic and extended peak periods. Typically that doesn't peak until like this weekend. This is our first holiday season with ViaSat-2 so I'm really curious to see how it goes.

Since you do have both Viasat AND DSL, I would recommend that if the DSL streams to use that as there's no resolution or data caps and to utilize our service for your job. 
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Mike Gleiter

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Thanks Brad - I guess I was hoping that I could 'kill 2 birds with 1 stone' and have viasat let me replace my DSL...  but it looks like it cannot.  I'm planning on reducing to the Bronze plan to save a little $$ over Gold.
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Makes sense.
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Ethan F

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Yeah viasat doesn't give a crap. I've had this issue for over a year. Buckle up and enjoy the ride.
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Jab

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RE: "Netflix is unwatchable"

In Netflix's control panel, how is this configured?

Also, see this article
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Jab

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Ethernet - If possible, use a direct connection.

On a different note, even Chromecast offers a

1. Chromecast Ethernet Adaptor - The Chromecast is a handy gadget for streaming Netflix, YouTube, and other content from mobile devices to your TV, but it requires a strong Wi-Fi connection to deliver streams that don't buffer.



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A Roku is a far superior device (I have both). It doesnt need an ethernet cable connection to work just fine with Viasat. Now granted, I have the video resolution downgrader turned off, which I know not everyone can do. So your results may vary!
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Stephen Rice, Champion

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I've got a fever, and the only prescription is more cowbell.
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Jab

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RE: "Roku is a far superior device..."

Interesting what they note on their top model: "Get a connection that stands up to what you want to stream with dual-band wireless—or use the Ethernet port for wired streaming."

Needless to say, RF interference is a problem with WiFi, or even having two routers (say DSL Modem and Viasat's Modem) running concurrently.


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VeteranSatUser, Champion

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Less likely on 5Ghz though.