Question about going over data allowance

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  • Updated 1 year ago
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  • (Edited)
I'm on the 10 gig plan and I have 11 days left with 94% used. Do I still have use of my free time if I get closer or pass my monthly limit? Thanks.
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Robbie Youngblood

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Posted 2 years ago

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Bev, Champion

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If you have a plan that has a free zone, yes, you still get the free time when you are at or over your limit.
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Dana

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Well, it says I've went over my data in 15 days.. Since I am never on I find that impossible. My modem is unplugged 20 out of 24 hours a day and all I do is check email at that point! AND.... I am on free time now and its slower than dial up.. it took this page 5 min to load. So, free time is extremely slowed down also.
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Brad, Viasat Employee

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Hi Dana,

There can be many, many things that can run in the background, things that may not seem like a data consumer eat all your data, unauthorized devices on your wifi, ect. I can look for you. please email me at exedelistens@viasat.com
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Sheila Trowbridge

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We have the exact same issue with data Dana! Switched to Exede in Jan and regret it. I have Windows 10 computers, but have had them for over a year. Was on Dish prior to this and had NO issues with data eating up. Come to Exede and BAM! 75% in 4 days and all they want to keep telling me is it's Windows 10. If that's the case, why didn't we have the issue on Dish? Just two middle aged adults who just surf the net, use FB on occasion and watch a few youtube videos. No Netflix, excessive internet usage or anything else. Sucks. I am NOT an Exede fan at all. We shouldn't have to "turn off" things on our computer. My personal opinion is they are just trying to get everyone to buy more data. Sad.
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Rose Mathis

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I'm with these people.  It says I used 25g in 5 days, no.  Now I understand I in restriction but really can't get email to load, really?  We have been in restriction before and it wasn't this bad.  I'm not on Liberty and am looking to change providers.  I fell I'm being cheated.
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Deathgod, Champion

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I did a video on step by step how to set Windows 10 to better manage Exede Data Allowances, I'll repost the info here and the link in hopes it helps.
"I did a simple easy to follow video showing some basic steps users on Limited Data Plans can use  to keep from going over their monthly data caps. You will need to be using a wireless connection for the Metered Connection Setting. Hopefully this will help fellow Exede/Wildblue Customers with better data management. Please, watch if you have been having data overages and want to see how to better manage usage: https://youtu.be/n6SIJXEPMqY
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Brad, Viasat Employee

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If you are on a Liberty Plan, there is *NO* Late Night Free Zone as with the soft data cap it's not needed. You'll still get usage emails but rather than being put in a Data restriction, you get to continue with speeds between 1-5mbps.  Otherwise if you're on our classic plans there is a late night free zone.
(Edited)
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Bev, Champion

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Dana, if you have Windows 10, please set it to Metered connection. It will download updates and update apps, the start menu icons and such the moment it's connected if not. Also in the start menu, right click social media, weather and any other online site icons and turn live tile off, that prevents it from constantly updating from the web. Here's how to tell Windows 10 you have a metered connection.  http://www.howtogeek.com/226722/how-when-and-why-to-set-a-connection-as-metered-on-windows-10/

If you have windows 7 or 8/8.1 and do not want Windows 10, here is how to prevent it from downloading as it does try to if you don't take these steps. http://www.theregister.co.uk/2016/01/08/windows_10_upgrade_blocker/

and http://winsupersite.com/windows-10/how-stop-windows-10-upgrade-downloading-your-system

Even without updates, Windows 10 can use as much as 1 GB per day behind the scenes, without you knowing it's doing it. Usually not that much but, that depends on your apps and live tiles.
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Dana

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Thanks Bev... I will look into it. I did  buy a new computer several weeks ago with 10, but I never leave it connected unless I am working on it.  Appreciate the info!! 
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JEP

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Dana - Windows 10 has many data gobbling defaults that must be disabled in order to survive on a data capped Internet.  There is even a peer-to-peer default where your computer will provide Microsoft updates to other people on the Internet.
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Dana

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Thank you.... Where can I find  a "list" of sorts I guess that might tell me what needs to be turned off and how?  I appreciate all the help!!

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Old Labs

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Dana,

The following links cover most of the Windows 10 specific data issues: 

http://www.groovypost.com/howto/manage-windows-10-data-usage/

http://merabheja.com/internet-data-usage-in-windows-10/

Beyond that the general recommendations of using an ad blocker browser add-on, ensuring all other applications are not automatically updating (beware Office 365 in particular if applicable), and using a Flash/HTML5 add-on to control auto playing and pre-loading of media hold true for any operating system.

In addition for Windows, installing a traffic monitoring application on all devices (Glasswire is recommended - https://www.glasswire.com/). It will allow identifying data usage by both applications and sites to make further adjustments to prevent unneeded/unwanted data usage and stretch your data budget. Fine tuning requires knowing both the applications and sites - for sites sometimes the only action is to simply avoid them and I've got several bookmarked solely for free zone use).        

P.S. If you're logging into Windows 10 (or Windows 8 for that matter) using a Microsoft Account, Windows is pretty much fully cloud enabled which is often impractical for satellite internet services with severe data caps. You may want to consider whether using a local Windows account for login would be beneficial:

http://answers.microsoft.com/en-us/windows/wiki/windows_10-win_upgrade/how-to-create-a-local-account...    
(Edited)
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Dana

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Thank you for  the info.. It's greatly appreciated!

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