going away for 6 months

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do i have to pay full amount for plan
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Bruce Wulfsberg

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Posted 3 years ago

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Knight Rider

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No you can email exedelistens@viasat.com your account and contact info and they can put you on a vacation hold and you pay a fraction of your normal plan cost.
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Ernest Reese

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Yep, I did the vacation hold and they continued to bill me at the full rate for two more months before I could get it resolved.  The factional amount is the monthly modem fee which I thought to be excessive as there was no power on any of the system and obviously no traffic.  Also, since I was in the initial 6 months promo period I lost those benefits as well.
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LorrieL, Champion

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Hey Knight Rider, I am beginning to think you DO know it all!  :-)
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Knight Rider

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Thanks Lorrie, just happy to help users and Exede Diana and Exede Lindsey I know they get busy and have days off so aren't always here. That's where me and you come to help :)
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Exede Lindsey

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Hello Bruce, we actually have what is called a “vacation plan” to which you can transition your package to at a discounted price for up to 6 consecutive months. Please send us your account and contact information and I would be more than happy to provide you with more info to accommodate your needs.   Thank you.   

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