Problem with service call

  • 1
  • Problem
  • Updated 7 months ago
  • In Progress
  • (Edited)
For nearly two months, I have had low speeds/slow speeds even though I upgraded to a 150 plan. When I called, it was confirmed that my satellite is way off and needed adjustment. A service call (for which I had to take time off work) was made. (I was told that service calls to my area could only be done on Saturdays!) I had to endure on and off service for the entire week, but was hopeful that could be fixed by Saturday. Saturday came... No technician. Finally I received a call (shortly before my Exede VOIP phone went out) cancelling the appointment. I was upset, but rescheduled for the following Saturday. GUESS WHAT?? That tech cancelled as well. I was furious, so I called dispatch and was given a laundry list of lame excuses .” Not enough techs in your area.” “Techs too far away???!” Techs overbook, etc etc etc. I can’t believe this. Do you honestly think I would spend lots of my hard-earned money for your “slow- as- a- Sumo- wrestler walking- in- quicksand” service if I didn’t live in the middle of nowhere with few options? I am a patient person, but your company has me pulling chunks of my hair out in frustration. PLEASE PLEASE PLEASE fix this. I have already lost my job and hundreds of dollars screwing around with you guys. What kind of company are you running?
Photo of Tammy Caldwell de Leeuw

Tammy Caldwell de Leeuw

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  • extremely frustrated and angry

Posted 7 months ago

  • 1
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Brad, Viasat Employee

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Hi Tammy

I'm sorry this is happening. Could you email me at I can see what happened or request we change you to another dealer.