Archived and Closed
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two weeks ago I got Excede internet in my home. After explaining to the representative that I work from home and my daughter and I constantly use WIFI they set me up on a limited plan. I'm new to satellite internet, for 6 years I had Time Warner. When the technician came by I explained to him that I work from home and how we always use WIFI. He still didn't tell me it was limited. When I began to work from home, it kept logging me off. The first day it took me and extra hour to finish up my work. Hurting my company and other companies I do work for. I called Excede and the rep explains to me I'm on a limited plan. I decided to cancel because of lack of information and I can't have a internet service nor will I pay for one that's hurting my company and not working. She explained to me I would be charged $360.00 for my remaining two year agreement. Like I said, I have only had this company for two weeks. It wasn't my fault the rep and tech didn't explain it to me how my plan was limited. I work three jobs and a single mother, I don't need an extra $360.00 payment for something that was never used and was given to me with the wrong information! I spoke to a supervisor and he said he couldn't help. I WILL NEVER RECCOMEND THIS COMPANY TO ANYONE! For this company to give wrong information and then charge their customers this is ridiculous. I will make sure that anyone who needs internet from family, friends, co workers, etc will NOT get this company. I was told to report this to Better Business Bureau, and it looks like I might have to. No one from this company has tried to help.