Slow speeds

  • 2
  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
Archived and Closed

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Hiya! ~Attn Tech Support~

Techies you are insane and odd, but now I'm curious why my download speed is about 2mbps; this is awesome speed, but what's up with the quoted 12mbps - I monitored the overall peaks up and down, still only 2mbps highest!!

Press the little red button and speed me up!
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LumiBlossom .

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Posted 6 years ago

  • 2
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Exede Zac

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Hello Lumi, 

We do strive to provide the best service possible to our customers 24 hours a day. If you will I can help to offer some troubleshooting steps. Can you email exedelistens@viasat.com and include your phone number and a good time to call? Thank you.
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LumiBlossom .

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Okies, cake it tis.
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Exede Zac

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Thanks for allowing me to follow up with you Lumi, was our Technical Care team able to better assist you? Please let me know if I can help in any way further, I'll be glad to.
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LumiBlossom .

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Hey Zac,

I appreciate you getting back to me so quickly the other day and offering up a solution and tech support. I called tech support today and though they sounded a little scripted, it seems that there isn't much they can do, but I can buy a new router and see if that fixes it while Exede works out the bugs of a new system; to which people who can complain, will.

Because of this "inconvenience" I got a $25.00USD Credit to my next bill. I am rather happy that though I get 2mbps (D) and 1mbps (U) all things considered. I can still stream skype, do my online college classes for my 4 year degree, and do major downloads in the "Free Usage" time.

No real complaints because the Tech Support actually apologized and we both got to laugh and have a nice conversation even though I'm not getting the quoted speed. It sure beats dial up so I'm willing to pay.

Thanks Zac, and I hope the review helps you.

Happy Veterans day and thank all Veterans for Serving your Country. We know you did what you had to do in order for us to enjoy what rights we have.

Oorah.
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Exede Zac

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Lumi,

I am happy I could be of assistance. If there is any other way we can help you, please let us know. Thank you.

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