Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: MyESVT going away soon
Among other info, MyESVT contains a more robust usage meter that will allow you to see a lot more detail about your data usage, including the types of usage, usage by type and when the usage occurred. It also has some troubleshooting and feedback tools to check out if you’re having trouble with your service (or just want to check the status).
How to get started:
1. Go to https://myesvt.exede.net and log in with your regular MyExede.net credentials.
2. Read and accept the legal agreement. If you choose to decline, you won’t be able to view MyESVT.
3. You’re there! What you’ll see now is a dashboard that’s very similar to what our Care agents see if you were to call in looking for help on your account. The goal is to let you see what problems may exist as shown by the status and indicator icons on the dashboard and the actions you can take to resolve them yourself (the bottom row icons) or send it as feedback to us to help you to fix it (the mail/help icon).
Please give us your valuable feedback about this tool:
• What info is helpful in resolving your issues on your own?
• What else could we add to further improve this tool?
Most of the items on the dashboard will tell you what they are by rolling over them. The dashboard is laid out in 5 layers:

(View a larger image here.)
Here’s a short glossary related to some of the terms on the dashboard that may be need more explanation:Here’s a bit more detail about those status indictors. Some of them are pretty technical while others are fairly simple to understand. We’ll skip the Green lights (those are good!) and focus on what you might need to do if one of the lights is yellow or red:
• MAC address: Your MAC address is a unique identifier consisting of letters and numbers of your modem (it might look like this: 00:A0:BC:11:22:33).
• Data Allowance Policy: This icon refers to when you’ve exceeded your monthly data allowance and have your service slowed/restricted or if you are in Liberty Pass.
• Web Acceleration: This is special software built into your modem that allows us to make your webpages open more quickly.
• Packet Loss: Packets are data bits, and if some of these packets don’t make it to their destination, that’s called ‘packet loss.’
• Throughput: Defines the round trip time of the data between your modem and the internet.
• ODU: Outdoor Unit, refers to the dish assembly we’ve installed at your location.
• IP Layer, Service Area and Gateway: Refers to the geographical location of your service.
• Speed Test: Compared to a speed test you might use with a common utility like speedtest.net, our speed test tool tests directly from the modem — not over Wi-Fi. If you see a difference between a test you did with another tool over your wireless signal and the one directly from the modem, it likely points to a problem with the router.
• LNFZ: Refers to the Free Zone if available on your plan.

(View larger image here.)
Alex, Viasat Corporate Communications
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Posted 4 years ago
Spinninghorse, Champion
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Diana, Viasat Employee
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If you have any issues please send an email to exedelistens@viasat.com.
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Alex, Viasat Corporate Communications
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Tried again, It does not redirect me to anything.
Daniel, Employee
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Spinninghorse, Champion
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Steve Frederick-VS1/Beam314, Champion
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Steve Frederick-VS1/Beam314, Champion
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I clicked on your Highlighted address and it took me to the legal agreement page. Was able to get to eSVT. This had not worked thru my account page.
Steve,Thank you for your help
Steve Frederick-VS1/Beam314, Champion
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im thinking one for 12am-5am free zone the other for data usage.
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Note however, that it's only available if you subscribe directly to Exede through ViaSat (i.e. unavailable if you subscribe through a wholesaler).
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Keep up the good work!!
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Thanks for making this available. When this works, it will resolve one of the big disadvantages Exude had, when compared with HNS.
Unfortunately, it is not working well yet. In particular, the data usage is more than two weeks out-of-date. Reviewing data usage is nowhere near as useful as it could be if the data provided is going to be that far in the past.
I hope you can resolve that ASAP. In the meantime, this has the makings of a useful tool. Thanks again.
Regards,
Rique
Steve Frederick-VS1/Beam314, Champion
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With that option checked (again, the only user selectable option that I can see on the screen), today my usage data is again more than two weeks out-of-date.
I will switch the view option to "previous" and then back to "current" to see if that resolves it.
Thanks,
Rique
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myeSVT, Official Rep
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Daniel, Employee
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It's a measure of throughput over a given time period - rate of transfer for an amount of data over a given time period.
The Speed Meter your showing appears to only measure throughput across your computer's network interface - an apples to oranges comparison unless both are counting and calculating using the same data.
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Steve Frederick-VS1/Beam314, Champion
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Diana, Viasat Employee
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Brad, Viasat Employee
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myeSVT, Official Rep
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Also under SPEED, what is a Packet Loss, which is now in Red?
Brad, Viasat Employee
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Not sure why this view isn't available vs. the current dashboard. I mean, how would I know how much more GB to buy if I didn't know how much we used on average in a given month?
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Steve Frederick-VS1/Beam314, Champion
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Bev, Champion
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Log in with your normal account log in information.
Read an agree to the customer agreement for ESVT which it will display after you log in.
After clicking AGREE, it will load the usage information.
Bev, Champion
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Here's how many people are using it:
And here are some other fun stats so far:
- There have been over 3,500 lookups in my.esvt since it started
- A typical day sees 30 speed tests, roughly 1 out of every 3 unique visits (on average, not counting for multiple tests per visit)
- The most common beam among visitors is 329. Beams 321, 314 and 331 kind of bunch up in a second grouping.
- Roughly 30% of visitors have exceeded their GB quota, most have Liberty so are in Liberty pass, a few experience the hard limits of classic plans
- About 1-2 people per day need a truck roll for a mispointed antenna
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Bev, Champion
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Bev, Champion
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Do OS updates fit there?
Do files downloaded form a website like CNET go there?
Do games downloaded via an app like Steam, Glyph and Orign go there?
Do games downloaded via a web based app like Wild Tangent go there?
Do iTunes or other similar media service applications downloads go there?
If not, where do such things fall as far a usage goes. It would be nice to know what common activities are classified as "storage" because to me, and most users I suspect, that means storing data someplace other than on devices you own, some sort of online, remote backup, hosting or cloud type storage location and, I'm sure there are many of us who rarely or never use such things yet have "storage" usage so, it's confusing as to what we need to control when that is taking the largest percentage of the usage pie chart.
myeSVT, Official Rep
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Please find Storage examples and answers to your questions:
Storage examples:
FTP, HTTP binary, tar, iso, rar, tgz, SteamGameDownloads, IM FileTransfers (Gtalk, Skype, ICQ, WinMsngr, Yahoo, etc), MegaUpload, RapidShare, MediaFire, etcetera
iCloud, Dropbox, GoogleDrive, AmazonCloud, SkyDrive, UbuntuOne, AdobeCloud, Rapidshare, MEGA, Evernote, etcetera
Do OS updates fit there? No
Do files downloaded form a website like CNET go there? Yes.
Do games downloaded via an app like Steam, Glyph and Orign go there? Yes
Do games downloaded via a web based app like Wild Tangent go there? Yes
Do iTunes or other similar media service applications downloads go there? No
Diana, Viasat Employee
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This conversation is no longer open for comments or replies.
This conversation is no longer open for comments or replies.
HMC1940
Brenda Hipp
Brenda Hipp
Dave Eicher
rick
Bev, Champion
rick
Steve Frederick-VS1/Beam314, Champion
Brian Shackelford
JEP
Bev, Champion
Kat
Tim Jones
Prfgadget
You do have to be LOGGED ON and into to see it which IS DATA USAGE in it's self .
While I'm sure the Exede people who put this together are quite proud of themselves , this is a bit of overkill in most respect's !
Old Labs (VS1-329-L12FZ)
Of course you have to be logged in, the information is held on the server(s) and access to account specific information requires authentication and authorization. The information you want isn't maintained in the modem for the most part.
The only nebulous requirement stated by most was a better usage meter - which means different things to different people.
Submit a request in detail as to what you want for consideration. Saying this isn't what you wanted when you've never really said what you wanted yields few results.
The people who put it together are doing what they're told (undoubtedly they have better ideas but getting those approved through some bureaucratic change control process is a challenge in itself).
Me personally, I'd just as soon see the raw data provided by a secured web service using SOAP, JSON or plain old XML and be able to do what I want with it rather than someone assuming what I want to do with it and how it's to be displayed. Do that and you'd likely see all kind of software developers jumping in to the fray with their own better widgets targeting specific devices and operating systems.
Prfgadget
Coming over from "HUGHES NET" I for one really miss the little "METER" app that used to reside on the task bar ( JAVA thing maybe) and you could see at a glance what your usage was within 15 minute intervals , you didn't have to "LOG-IN" every time you wanted to check it and it didn't count against your "DATA-CAP" or "DATA PLAN".
Even with this new / old tool I cannot track usage with-out having to "LOG-ON" which any way you want to look at it WILL constitute "DATA USAGE" !
Jeff Turner