Getting to cancel contract

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  • Updated 1 year ago
  • Answered
  • (Edited)

Hello everyone.  I am getting to terminate my contract.  I finally got Fiber Internet ran to my home.  I had just renewed on 10/24.  If I go ahead and terminate, will they prorate the bill with remainder going to my early termination fee?  When I call in, when will service be terminated, and how long will it take to receive the boxes necessary to return equipment?  Could I return equipment to the dealer that installed my system? 


I have truly enjoyed my time with Exede, and I have recommended to several friends that have become customers.  I will continue to recommend your service to friends that are in need of a high quality ISP.  I have had consistently good service 99% of the time.  The only time I had issues was during major thunderstorms, something no one could help correct.


Thanks,

James A. Morris

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James Morris

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Posted 3 years ago

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Exede Lindsey

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Thank you for the compliments, James!  Glad to hear you were a happy customer and enjoyed your services. Sorry to hear you are parting with Exede. If you're past your 24 month agreement terms then you should not have any Early Termination Fees associated with your account. Once you are ready to disconnect you can contact our Customer Care line at 1-855-463-9333, they disconnect your services same day. Disclosures will be provided concerning details of what needs to be returned and receiving return boxes should not take more than 7 business days.  
(Edited)
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Larry Montgomery

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I WILL TERMINATE MY CONTRACT AS SOON AS I CAN WE HAVE HAD TO RESTART THE BOX SEVERAL TIMES A DAY  NOW I AM GETTING NOTICES I AM OUT OF INTERNET IN JUST 18 DAYS.  NO WAY OF CHECKING MY USAGE EACH DAY.  I WILL TELL EVERONE HOW UPSET WE ARE.  THE DIRECT TV REP LIAD TO US FROM THE START .
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Exede Lindsey

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Larry, I'm sorry for your service connection issues, we sure would hate to lose your business. Please send us your account and contact info to exedelistens@viasat.com so we can take a look at your account and see if we can further assist. 

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