Getting frustrated with data speeds

  • 1
  • Problem
  • Updated 3 years ago
  • Acknowledged
I'm currently inside the Free Zone. My speeds are only 300 KB/s MAX. I normally get 1.5 MB/s atleast.

Can someone tell me what the issue is.

I've hooked directly up into the modem and the speed still lurk on the low side.
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Shawn Snyder

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Posted 3 years ago

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A. Everett Neuman

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Hi Shawn,
I agree with Ray's suggestion as the first thing to do.

Have you checked your modem status?

Click this link and it will open a new window with your modems current settings. Look for any red checks or out of range signals.

Hope it helps,
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Exede Kimberly

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Hello Shawn, if you have any issues tonight during your FZ hours please make sure to give us a call asap at 866-945-3258 so that we can take a look. Our diagnostics systems are set up differently during these hours so that trouble-shooting can be done. For the time being, you can send me your info to and I can make sure everything is in order. Thanks.