Getting Fiber Optics so have to say Goodby to Exede

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  • Praise
  • Updated 3 years ago
Had the opportunity to get hooked up to a fiber optics ISP and of course took it. I wanted to say I have had Wildblue and Exede for many years and luckily have had pretty excellent service both with the internet and with the 3 or 4 times I've had to call in. I can honestly say that I have never, not once gone over my limit of 10 gigs for the months. That's probably because the package I had top speed was only 1.4mbps. I was able to do all that I wanted, even watch a few t-tubes without buffering, so I was satisfied.  I have enjoyed this forum and even chimed in a time or two. By the way, the CSR I cancelled with was most helpful and understood why I was leaving. I can't help but be a little concerned about being charged for the equipment after I send it in, but I'll get it to UPS the day I receive my box. (Exede Brad and Exede Diana, I'll let you know if I have a problem). One warning to anyone that had a Wildblue or Exede e-mail address - make sure you get any e-mails you want saved taken care of before you cancel because your access is immediately stopped once you cancel. (Ask me how I know....) Anyway, a lot of negatives on this forum; some rightfully so, but my experience has been pretty damn good. Cheers to all.
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Bill Starling

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Posted 3 years ago

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Matt B, Viasat Employee

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Bill, we're sorry to see you go!

The equipment recovery usually goes off without a hitch.  As long as it reaches us within the 30 days after your disconnect, you'll be good!

Exede Matt B
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Alex, Viasat Corporate Communications

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Thanks for your note, Bill! We appreciate your business and wish you luck with your new ISP!
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Diana, Viasat Employee

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Hi Bill,  Thank you.  Thank you for your valued feedback!  We appreciate it. We're here to help if you have any issues with the equipment return. Enjoy the fiber optic ISP.
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Bev, Champion

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Sorry to see you go Bill but, happy for you getting fiber service. I wish we could get it here but, that won't happen in my lifetime. Thankfully, we have Exede and, it is improving - vastly better now than back in the WildBlue only days and, soon to be even better I suspect.
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James E Besser

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save your tracking slip. Hughes tried too pull fast one on me. we never got the box. read off the tracking numbers oh we got it they sent me a bill around $300.00