Getting Charged Each Month

  • 1
  • Problem
  • Updated 1 year ago
  • Not a Problem
  • (Edited)
you say it a one time fee but it been three months so this is a lie and the net is slow than cable it take two min.for page two load
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Al Rogers

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  • mad

Posted 1 year ago

  • 1
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Brad, Viasat Employee

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hi Al,

Are you sure you're not confusing your monthly bill with the pre-authorization fee? We do a one-time pre-authorization charge of $60 at the time of setting you up. We refund in 3-5 business days and then every month your card is charged for your monthly bill (most of our modestly priced plans are in the $60 range with taxes and fees). You can review your bill at anytime at my.exede.net

As for the slow speeds, you can certainly email us at exedelistens@viasat.com and we can review for you. The comparison to cable has me a bit concerned because if you have access to cable internet, you definitely should not be on a satellite internet connection. This is a service more designed for those in areas that cannot get high speed internet or cable.
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Jim, Champion

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Brad, Never say "Never." I have a couple of customers who dumped cable for Exede. There are RARE occasions where satellite beats cable. These customers were just mad about the level of customer service they were getting and Exede's data limits and speed were more than adequate for these customers. One of these actually made the switch to Wildblue before Exede came into being.
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Brad, Viasat Employee

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oh yeah I mean some cable companies are universally hated by customers I wouldn't be surprised. 
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Al Rogers

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like said before when can cancel this baaad service the internet go out my phone want work every day at the same time so tell me why service i need it just as bad as cable you lie about the charge that one month you have me pay it start at one and two month it some else