Get super-fast account info with new Exede EasyChat

  • 1
  • Announcement
  • Updated 3 years ago
  • (Edited)
Looking for a quick, easy way to check your data, buy more gigs or set up usage alerts? Our new EasyChat tool on Facebook Messenger is a quick, simple way to get valuable info about your Exede Internet account.


Plus, we'll give you 1 free gig of data just for giving it a try! Here's how to get started:


  • Open Facebook Messenger on your computer or phone and search for Exede EasyChat — or just click this link: m.me/exedeeasychat 
  • Click on Get Started and follow the prompts. You'll need to have your account phone number handy to register.
Here's a short video to show you how it works.


EasyChat is a Facebook Messenger bot, which means it uses artificial intelligence and natural language to deliver information quickly. Once you verify your account with your phone number and an email code, you can use EasyChat for all this: 

• View your monthly usage meter 

• Buy More data  (The first time you Buy More data using EasyChat, you’ll get 1 free gig!)

• Set up usage alerts 

• Connect to live agent chat 

• Have an agent email you 

• Change your installation date/time (new customers only) 

• Get installation notifications 

Coming soon, we'll add ways to view and pay your bill, reset your modem and lots more.


Give feedback on EasyChat — Reply to this post or email exedebotfeedback@viasat.com with any comments you may have about the Exede bot.

EasyChat is part of our ongoing effort to give customers many options for contacting us and getting help. If EasyChat isn't for you, you can always use our other methods of contact here or view your account information at MyExede.net.


There are lots of other fun bots available in Messenger, including ones that give you weather updates, connect you to your favorite store or update your travel/flight info. You can find a list of bots here.


Photo of Alex

Alex, Viasat Corporate Communications

  • 675 Posts
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  • Excited

Posted 3 years ago

  • 1
Photo of mferner

mferner

  • 332 Posts
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Love this new tool! Now I can get my data usuage in 10 seconds instead of logging into the exede site and waiting for 2 or 3 mins for it to load LOL Love this new tool! Thanks!
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Alex, Viasat Corporate Communications

  • 675 Posts
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Good to hear, thanks! That's the idea!
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mferner

  • 332 Posts
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your welcome
Photo of Richard Little

Richard Little

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Alex, is there a phone number I can call about my Wildblue/Exede account? I need to find out what is going on with my system and the local provider's phone has been disconnected which does not speak well for you.