get out of the contract.

  • 2
  • Problem
  • Updated 2 months ago
  • Acknowledged
I have an issue with billing. I upgraded to 50GB per month on August 28th. Today I received an email saying I’m maxed out at 12GB with 24 days in my billing cycle. I’m so frustrated and unhappy with the service. If it isn’t improved today, I will be filing a complaint with the Better Business Bureau. I have heard it’s possible to get out of the contract.
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Lorri Okeefe

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  • extremely unsatisfied

Posted 2 months ago

  • 2
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Stephen Rice, Champion

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Have you called Viasat to have them look into your issue?
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Jim16

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Sounds like that would be a much easier way to fix it Stephen. 
(Edited)
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Matt B, Viasat Employee

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Lorri,

Please email us at ViasatListens@viasat.com.  I'm curious if this is just a clerical mistake, meaning that the email was sent in error.  Once you email us with your account information, we can see if that's the case!