Gaming Consoles won't connect to Exede

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  • Updated 2 weeks ago
  • Acknowledged
PlayStation 4 & Xbox 360 will not connect to Exede. I don't think it is b/c they are to far from the modem b/c Alexa connects just fine. I have been with Exede for almost a year, the modem is from Exede.

The Xbox at one time was connected to Verizon WiFi so I know it does work. The PlayStation is fairly new and has never been connected to WiFi. Neither of them has been connected to Exede.

My son knows he can't really play the games he wants but he wants to watch YouTube, etc...

Any insight is appreciated as I know this forum is full of tech savvy people. I did a lengthy search but did not see my direct issue addressed. Also, will tech support come out for this type of issue?

Thank you.
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Michelle Wise

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Posted 3 years ago

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Mario Martinez

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My xbox and ps4 connect fine. I use a wired connection now, but I was successful via wireless before. The wired connection works much better (throughput) than wireless. Understand, the latency involved with sending a signal at the speed of light 25,000 miles and receiving a response (total 50,000 miles or 1/2 second travel) then processing on each side (another 1/4 second on each side) make latency impossible to play any online game. 
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Charlie

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My PS4, (2)Xbox 360’s and Nintendo Switch are all connected to through WiFi with no problem. I’m even able to play Mario Kart 8 Online so you may have a faulty modem.
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NotAFan #

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Really? I only own a Switch and it's wired directly into my modem with an ethernet cable, and I can play Splatoon 2 just fine, but anything else I have trouble with. When I try playing Pokken DX online I'll get matches, but there always laggy. Arms usual won't connect at all, and on the rare occasion it does it's (you guessed it) laggy. It's especially frustrating b/c I upgraded to the 30mbps unlimited plan hoping to resolve this. What plan do you have, and do you have any tips?
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Bradley

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You are going to have lag because of satellite latency. Bandwidth speed won’t change that. The lag isn’t as perceptible in some games. First person shooter games will feel very laggy. You have to adapt because there is nothing that can be done. Some matchmaking requires you to have a ping lower than we can possibly get to participate.
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J&J

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@ NotAFan #

Let's get this right.....
Really? I only own a Switch and it's wired directly into my modem with an ethernet cable
Where will the other devices get their IP addresses? You need a router.
 
Your situation is purely "First come, first (and only) served."
 
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Bradley

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The wireless router has 4 ports.
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J&J

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He said only a switch??
 
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Bev, Champion

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Lag in a game is about latency (ping) not so much speed (Mbps) you could have 100 Mbps and latency of 600 or more Ms and, still have the same lag.

With satellite internet the signal must travel form your computer, to the satellite in orbit, to a Viasat ground station (gateway) then, out to the internet and server you are connecting to and, back over the same route in reverse every time you tell it to do something online. That takes 800 or more milliseconds. Nothing anyone can do about that.

You can choose games that are not dramatically affected by lag and, adjust your play style to compensate for it, that's all that can be done as far as gaming goes.
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Jim16

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https//assetsvg247com/current//2017/02/switch_1-600x322jpg
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C.C Higgins

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My switch connects but my nat is D and it will not do online play. I spent 5 hours on the phone with customer support still no fix
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ExSatUser

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You are not going to be real time online gaming with Viasat no matter what you try.
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C.C Higgins

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Not true my Xbox and ps4 are fine a lag here and there seldonly but my switch is nat D and will not
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ExSatUser

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You are not going to be real time online gaming with Viasat no matter what you try. It is called latency due to the laws of physics.
(Edited)
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Homeskillet

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More people need to play online chess, works fine even with satellite. That is the only online game I ever played.

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Simon R. Rhodes III

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Hmm.. that's strange.  What router are you using because my switch works just alright with this service.  Nat D means there are things between your Switch and Internet connection.  It could be as simple as using another router as a passthrough to having a firewall set on your router.

Also jeez you guys could at the very least help.
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Bradley

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Won’t connect or won’t find your connection when you scan?
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Michelle Wise

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It finds the connection...
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Bradley

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So it fails when it tries to connect to Xbox Live itself? Did you change any router settings other than password?

It doesn’t like some security settings and it definitely doesn’t like being too far away from the router.
(Edited)
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Mario Martinez

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It wont connect to Xbox live, because Xbox denies the connection based on the Ping Latency. It will not work online, because it takes to long for the signal to make the round trip. Xbox stops the connection before its completed to protect the "quality" of their online experience.
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Bradley

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This is not true. I’ve played online games for years with Exede. I connect every day.
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Mario Martinez

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On Xbox Live, recently? 
If you did, good for you, I hope you can continue, but for the rest of us, this is what happens.
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Bradley

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Try wired. Too far from the router causes problems.
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Mario Martinez

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In this article, a user reports random disconnections at a latency of 56 ms, our latencies are closer to 750-900 ms.
https://forums.xbox.com/en-US/thread/D8BA84AC-B539-41B7-9979-64E43E56D1D3
Here is another article expressing high latency and xbox disconnection.
http://www.titanfall-community.com/threads/really-high-latency-numbers-and-disconnects-on-xbox-one.3...
and this one complaining about disconnects at a latency of 170ms. We are much higher than that!
https://www.gamefaqs.com/boards/691088-xbox-one/72795900
 
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Bradley

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Did you come for help? Many people use Exede for Xbox. Latency is a problem for some games, but not to connect to Xbox Live. Your articles do more to support what people have advised you to do than anything. Move closer to the modem or hardwire it. It will work.

Disconnects are caused by timeouts and packet loss. Latency is not the cause though it can contribute.
(Edited)
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Brad, Viasat Employee

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Unfortunately we won't send a technician out for that but we do have a team that can help you with this on our customer support line at 855-463-9333 and they can walk you through this
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Michelle Wise

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Thank you

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