Games and videos refuse to load, but the rest of my internet is fine.

  • 1
  • Problem
  • Updated 5 years ago
  • In Progress
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

All of a sudden my internet won't connect to any type of game or video. I basically only use my internet for world of warcraft, and this happened to me about a week ago and it shut me out for about three days. The rest of my internet is running fine but videos barely load and whenever I connect to my game it immediately disconnects me. Is there anything I can do on my end to fix this? I've already talked to Blizzards customer support and they did everything they could on their end and couldn't fix it. Is this a common thing that I need to just wait out, and if so will this continuously happen more frequently?
Photo of Mike


  • 2 Posts
  • 0 Reply Likes

Posted 5 years ago

  • 1
Photo of Mike


  • 2 Posts
  • 0 Reply Likes
Also, I just checked my download speed on the website our installer told me to use, and it says its 95% slower than average. So yeah very confused as to why it's varying so much lately.
Photo of Exede Beau

Exede Beau

  • 380 Posts
  • 74 Reply Likes
Mike, this is not normal behavior unless your account is currently restricted for exceeding your data limit. I'd like to take a look for you. Please email me at with your account and contact information. Please reference your post in your email.
Photo of Nathan Ross

Nathan Ross

  • 9 Posts
  • 2 Reply Likes
Lol I'm having trouble loading the exede site, I know I'm out of data, but exede speeds are so slow it won't load its own site. Im connected to the internet too, just checked. Net neutrality must have made them slow down the connection to their server instead of just increasing the speed to something reasonable after you reach your data cap. No more preferential treatment of data.
Photo of Exede Lindsey

Exede Lindsey

  • 1827 Posts
  • 163 Reply Likes
Hello Nathan, you should still be able to access because it's considered a normal browsing website. If issue persists try clearing your cache and cookies and a different browser if available. I would be more than happy to further assist, please send me your account and contact info to Thank you -Exede Lindsey
Photo of Michael Salmons

Michael Salmons

  • 30 Posts
  • 3 Reply Likes
If your over the data cap, games and download parts and thinks like Windows update will be blocked.  Though they don't say they block stuff, they use some other term for it.  I miss the way it was when gaming wasn't blocked, maybe will get unblocked it used to be when alleviate some there congestion.

Could try using a VPN, but most games don't like them so few games work with them and its bit slower.  Usually on League of Legends, i have around a 680ms ping... with VPN, it goes up to 900ish ms ping.

You can still wait to Late Night Free Zone to do your necessary downloads like Windows update. 

This conversation is no longer open for comments or replies.