Games and videos refuse to load, but the rest of my internet is fine.

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  • Updated 3 years ago
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All of a sudden my internet won't connect to any type of game or video. I basically only use my internet for world of warcraft, and this happened to me about a week ago and it shut me out for about three days. The rest of my internet is running fine but videos barely load and whenever I connect to my game it immediately disconnects me. Is there anything I can do on my end to fix this? I've already talked to Blizzards customer support and they did everything they could on their end and couldn't fix it. Is this a common thing that I need to just wait out, and if so will this continuously happen more frequently?
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Mike

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Posted 3 years ago

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Mike

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Also, I just checked my download speed on the website our installer told me to use, and it says its 95% slower than average. So yeah very confused as to why it's varying so much lately.
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Exede Beau

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Mike, this is not normal behavior unless your account is currently restricted for exceeding your data limit. I'd like to take a look for you. Please email me at exedelistens@viasat.com with your account and contact information. Please reference your post in your email.
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Nathan Ross

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Lol I'm having trouble loading the exede site, I know I'm out of data, but exede speeds are so slow it won't load its own site. Im connected to the internet too, just checked. Net neutrality must have made them slow down the connection to their server instead of just increasing the speed to something reasonable after you reach your data cap. No more preferential treatment of data.
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Exede Lindsey

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Hello Nathan, you should still be able to access exede.com because it's considered a normal browsing website. If issue persists try clearing your cache and cookies and a different browser if available. I would be more than happy to further assist, please send me your account and contact info to exedelistens@viasat.com. Thank you -Exede Lindsey
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Michael Salmons

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If your over the data cap, games and download parts and thinks like Windows update will be blocked.  Though they don't say they block stuff, they use some other term for it.  I miss the way it was when gaming wasn't blocked, maybe will get unblocked it used to be when alleviate some there congestion.

Could try using a VPN, but most games don't like them so few games work with them and its bit slower.  Usually on League of Legends, i have around a 680ms ping... with VPN, it goes up to 900ish ms ping.

You can still wait to Late Night Free Zone to do your necessary downloads like Windows update.