Game downloads slowed down beyond usable speeds (20KB/s)

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Long story short; Steam, epic, Microsoft, and other game services slowed to under 20KB/s or no connection at all.

If you have any similar results please reply below as this is a long and detailed post about my issues.

FIRST, I have attempted to contact viasat via email and, likely due to others having similar issues, I have not received a response at all. 
However, the @viasatinternet twitter account responded within a day

I have had Viasat for... idk how many years it has been now, but it's been at least 8 years easily. (so much for loyalty offers)
I have had issues in the past with Viasat obviously blocking access to simple mobile games, steam, etc. (Yeah, they specifically blocked access to playing Clash of Clans...)
Later on, I had another issue, steam would not connect at all, and I called, and repeatedly was told by the helpdesk and tier 2 in email "we do not block any services"
Notice the lack of transparency... they do not 'block' services. 
Restricting, limiting, etc is not in their vocabulary used.

Recently, around March 25th, I went to update a game on steam, as I am stuck at home like many, and gaming is passing my time.
However, I was unable to update the game because my speed is 20KB/s ... and sometimes lower.
I am on a legacy plan and my plan is one of the lower ones, as I almost always use my plan at night during my 'late night free zone' where I am not supposed to be capped on bandwidth at all. This is not the case now, as I sometimes cannot even get connections to different websites or servers, including game servers, such as steam, epic, origin, etc etc.
My plan is normally 12Mbps, which translates to a little over 1.5MBps, which is horridly slow as-is.
However, if I were to translate my current speeds I am getting to download my game updates, it is more like .0025Mbps, or 20KBps.

It is unusable and I have seen a few similar posts on this forum stating similar facts.

I have checked the equipment at my home, the modem, my personal router is 100% fine, I am wired anyway.

I ran a speedtest on speedtest.net as well as testmy.net, testmyspeed, and others, and get similar results. 
the connection speed is generally 'high', however, this is not displayed in my general usage reports, which state that I am barely getting 20KB/s when downloading updates, this also includes updates to windows services, which my computer keeps asking me to update, but the connection refuses to connect to the update service, likely because they are similar services to the microsoft store, that stores games as well.


I will not say that Viasat is specifically reducing my speeds, but there is an issue here that needs to be solved.
I pay 60$ a month for internet that is almost as slow as dial up (or worse) when the cap is used. I pay 60$ a month for internet to use during my 'late night free zone' which is currently having issues.

I pay for an internet service, and expect to be able to use what I pay for. 

I will not say viasat is 'directly' blocking, limiting, throttling, or anything....
but I will say that using a VPN, even a cheap/free vpn, allows me to go over suggested speeds, faster than my internet has ever gone. and allows me to update my games without an issue, and easily over the 20KB/s limit that has been set. 

I also want to state, the speedtest is accurate, you are getting that speed, but that is not your actual speed you get from all servers. I was able to get speeds up to 2MB/s on steam on a vpn, so there is NO reason that steam should be limited to 20KB/s while I am using my 'normal' services. 

Yes this is long, but I made sure to clarify everything.

Also, gaming is important, especially when you have nothing else to do to kill time at home while you are laid off and unable to work from home due to the nature of your profession.
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X

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  • Annoyed, angry, upset

Posted 2 months ago

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Old Labs

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Just last week Viasat announced:

As more subscribers work and learn from home, we’ve implemented new optimization and web acceleration techniques to mitigate network congestion by prioritizing critical business and education applications to get preferential access compared to other high-bandwidth traffic, like gaming and entertainment video streaming.

See: https://corpblog.viasat.com/covid-network/

Your likely seeing the impact of that as people scramble to find usable Viasat bandwidth 24/7 and bandwidth demands aren't constrained to 9 to 5 now. 

Using a VPN evades detection by traffic type. Needless to say it will also use more data.
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ExSatUser

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People working from home and students doing school work take priority over gaming. That is why you are seeing slower speeds.

Sorry, gaming is not important compared to a job or finishing school.
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Old Labs

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Not many here are listening either - they've' heard it all before.
(Edited)
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X

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Apparently you're listening... or.. you know... bored.
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GabeU, Champion

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ViaSat has to implement the best policies for the masses, but, like anything else, It's not going to fit every person's situation.  

Concerning usage as a whole, gaming, including the downloading of gaming content, is an unnecessary and incredibly wasteful use of bandwidth during this incredibly difficult time.  

It is what it is.  
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GabeU, Champion

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ViaSat has to implement the best policies for the masses, but, like anything else, It's not going to fit every person's situation.  

Concerning usage as a whole, gaming, including the downloading of gaming content, is an unnecessary and incredibly wasteful use of bandwidth during this incredibly difficult time.  

It is what it is.  
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GabeU, Champion

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Oh lovely.  Double post syndrome again.  

Get it together, GetSat!  
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X

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The vpn works better during the LNFZ, other providers are not doing any such restrictions.
20KB/s is ridiculous even for a restriction.
Videos are fine, because teachers are using youtube and who knows what in order to stream their classes to a home 'classroom'

I understand that education is important, but they couldn't even manage 100KB/s?! 
It's quite literally slower than dialup as of this moment. 

I am not paying for 20KB/s, that's the final truth of it all.
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Old Labs

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Good luck with that:

https://www.lightreading.com/services/oneweb-reportedly-heads-into-bankruptcy-and-spacex-might-be-next/d/d-id/758531?

Like I said let m know when it's up and running... we live in interesting and perilous times.
(Edited)
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ExSatUser

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One thing for sure. Not going to be extra money for investing on this.
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Old Labs

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Thanks for the Walmart tip earlier, I was able to land a greeter position with hazard pay... Here I am first day on the job...



Posting from my cell phone, excuse any typos...
(Edited)
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Voyager

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@Old Some of us who have been around a while are getting that deja vu feeling. Remember Teledesic? It was also backed by a big name - a now nearly obscure person named Bill Gates. It was also well-funded - it spent/lost about $9 billion (yes, billion with a B) dollars, which is Equivalent to about $13 billion in today’s money.

These young gamers don’t know history unfortunately ... or Santayana’s famous quote.
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Old Labs

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Let's setup camp at San Jacinto?? Ooops sorry I always get those two guys confused. 
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X

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 By my match that should be 800 kbps - but they told me there'd be no math.

Where did you get 800?
it's 680kbps MAX on the 400Gbps

Do I need to mention again... difference in Kbps and KBps?
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Old Labs

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You said 100 KBps that's 800 kbps -  difference in what you're talking about. Try to keep up.

But just to be clear 270Gbps = 270,000Mbps.

270000 Mbps / 587000 = .46 Mbps = 460 Kbps.

Viasat would be capable of dedicating that top each subscriber - no more no less. You're asking for dedicated bandwidth (no up to).

You'll find my lecture on prioritization over here:

https://community.viasat.com/viasat/topics/paying-for-unlimited-internet-usage-but-what-i-get-is-60g...

(Edited)
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johnny c

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Since others less technical,  read this board it is some time helpful to spell out acronyms and ratios etc.

Kbps, Kilo bits per second  verses KBps, bytes per second, and a byte consists of 8 bits.

so 1000 Kbps is equal to 125 KBps, quite a difference, 8 Kbps to 1 KBps.

When capitalization actually means something.. :)

(I don't know if the above is helpful or not, but you can review mega bits, mega bytes, giga bits, giga bytes etc., depending on the unit of measurement your are concerned with).

But the bottom line is there is limited bandwidth and a significant increase in demand and while they can, to some degree, manage their data speeds there will not be enough data or speed to meet the perceived and/or actual needs of their customers. 

I know everyone is paying for their service and should receive what is spelled out in their contract, but it hasn't been happening, and will most likely not happen for the foreseeable future.



(Edited)
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Voyager

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If you read the contract, at least my Liberty plan contract, even getting zero meets what is promised in the contract.
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ExSatUser

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1kbps is greater than zero!
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Voyager

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@Ex Technically, yes. Practically, no.
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ExSatUser

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Too bad not a guaranteed minimum. That would be interesting. Even if 56k. Lol
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Voyager

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The only guarantee from any ISP is that they will reliably take your money every month without fail.
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Stephen Rice, Champion

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I’m too lazy to read all of those posts but if I understand correctly, millions of people have lost their real jobs and a kid is here complaining that he can not longer get paid to play video games.

First world problems sure are ridiculous.
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Stephen Rice, Champion

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I’d be more concerned with growing a garden than playing a video game.
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Old Labs

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I'm growing wheat for ramen -  good eating, good bathing... enough said.
(Edited)
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X

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Both of you have proven my point, those sound like first world problems to me.

I never said education was not important... but income? That is important for everyone.
So you grow that garden, and when it makes you an income, great. But when your garden and all other income possibilities you have are no longer viable.... have a nice day.
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GabeU, Champion

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I never said education was not important... but income? That is important for everyone.
You're right, and that's one of the main reasons for implementing the policy.  

In the immortal words of Spock and Kirk, respectively: "The needs of the many outweigh the needs of the few."  "Or the one." 
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Old Labs

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But wait, there's more! If you order the complete set in the next 5 minutes.

https://www.theobjectivestandard.com/2013/09/spocks-illogic-the-needs-of-the-many-outweigh-the-needs-of-the-few/
(Edited)
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ExSatUser

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What plan are you on and how much data have you used?

And yes.
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ExSatUser

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Hang on to that 5 hour free zone. It is worth gold!
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Old Labs

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Liberty never had a 5 hour free zone, only 0300 - 0600. When  first introduced, Liberty didn't even have a free zone and you had to  specifically "upgrade" to the Liberty plan with a free zone (it was considered a total different plan offering). 

If you've got a 5 hour free zone you're on a classic plan which might explain your poor speeds - if over you're hard capped and throttled to what used to be 256 kbps as I recall. Even the free zone is likely performing poorly just like when everyone had it and it was overused. When I was on it, the only thing that could be said about the free zone was that it was free data. Folks are now shifting their use into the free zone for all plans. The mention of 10GB suggests you're on a classic plan also. If so, now might actually be a good time to give it up! Liberty 12 is 12 GB. The number after Liberty is priority data not speed. The number after Unlimited is speed. Now might be a good time to upgrade if on Classic. There were Liberty 10 18 & 30 but no free zone as I recall.

I'm starting to think most folks don't even know what plan they're on with all the variations (let alone knowing the behavioral differences of each). Anybody up for Evolution? Sorry I get suspicious when folks started citing conflicting numbers.

With classic plans, folks could even be on the older birds and augmented beams. You need a scorecard to keep track of plans (click image to enlarge)



Now let's repeat the question - often the answers don't compute, but the answer should be right on your account page along with what you can upgade to if you decide to ;)
(Edited)
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X

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It's exede12, 10GB.
There was a thing where they offered me the 3-7 as a free zone at one time, but i refused to change. They changed my equipment out for v2 on the same plan... not really any change in speed but im gonna agree worth others, the free zone is (was) the best thing to have for my personal usage.
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Old Labs

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The free zone is only worth it if it remains usable, as I said. It was unusable for me when I had a classic plan from midnight until around 0300. Liberty 12 worked out better despite its shorter free zone (0300 - 0600 is less used on either - early birds get the worm) and Liberty's Liberty Pass is less restrictive during the day when you exceed your priority data. But it's all relative and how heavily your beam is subscribed. I only offer it as a possible option for you with the caveat that if you do switch that grandfathered classic plan is history for you. There was never a guarantee of speed on free zone despite your "speed" being restored -  it is simply a period when your data doesn't count to your monthly allotment. 

Viasat has made it very difficult to choose plans now. Multiple data allowance policies, slightly different plans and a variety of pricing based on service areas.
(Edited)
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tmaster

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game updates are not allowed at anytime even in free zone.   The free zone was the only time we ran updates. Now you need a VPN to do them.
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Austin Spiller

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Use a VPN like NordVPN. I've been using it and it's great. I have the 25mbps unlimited silver plan and have used 500GB and counting since I reset a week ago. The VPN allows me to bypass Viasat's deprioritization and let me pull upwards of 50mbps! During peak hrs I pull 10mbps on VPN, without VPN on peak hours it's 0.3mbps. Full HD - even at 4K! I suggest you upgrade to an unlimited plan and do this. Having a network wide VPN on your router would make it easier as to using a VPN client on each device.
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Old Labs

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There you go! That's my guess also. They announced that priority would be given to work at home and school - how can they determine whether you're using something for work, school or pleasure? They really can't with 100% accuracy but work and school typically will use VPN.

Thought I recognized the name .. but it might be limited by plan and/or satellite. It my simply be a stop gap until they can figure out how to distinguish between business, school and pleasure.
(Edited)
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Austin Spiller

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Right. So far my viasat unlined silver has worked great, my entire family including myself are working from home until further notice. For whatever reason, only VS1 was available in my area when I signed up in February despite being in a VS2 coverage area.
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Old Labs

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So not Viasat-2 and not the white triangular modem? Confirming Unlimited Silver is available to some areas on Viasat -1
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Austin Spiller

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Correct. I have a black modem that says exede on the side. I originally had the unlimited gold 30 but switched to silver 25.
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ExSatUser

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Sounds like VPN traffic is definitely prioritized. And they wouldn't be able to tell what it is being used for.

Those pesky consumers finding their way around restraints. And no matter the plan, if you get the speed, the video resolution downgrader won't work.
(Edited)
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Snuffleupagus

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If I found the right post, this unreasonable person is now ranting on Reddit.
https://www.reddit.com/r/Viasat/comme...
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tmaster

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Yea I was against the FCC regulating ISPs because we had no real problems but now looks like its needed.

Its not playing games. Its downloading monthly updates while people working are sleeping.

This clearly has nothing to do with people working from home thats just an excuse to tell people that know nothing about game consoles.

No one plays games on viasat the ping is to high we play on the phones hotspot and use our free time to update the game once a month.
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Simon R. Rhodes III

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I actually do play some of my games through viasat as my current company did not implement hotspot until late last year. It's only 10GBs so it's just as restrictive as what I get from Viasat. So when I have things that deal with MMOs or whatnot I do use LNFZ to take care of what I can. Does the experience suck because of lag? Yes! But at the very least I'm able to play.
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Homeskillet

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Pretty sad, with all the issues first responders and teachers are having trying to work remotely using Viasat we have people complaining to no end about not being able to download video games. There definitely are a lot of self centered people among us.
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Voyager

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You need psychological help.
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Snuffleupagus

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"We deserve just as much to utilize our network as anyone else."
For gaming, during this time? No. Turn off updates, play offline games, leave bandwidth for general use and those that have important things to do.
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And to think that I haven't watched a single video of any sort in over two weeks, save for a 15 second Youtube video on removing the cover of my mini PC.  

Trying to spare some bandwidth for those who need it more than I.  
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tmaster

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I fail to see how downloading video game updates while people that work at home are sleeping affects anyone. The free time was to be first come first served shared we never signed up for a plan that limited game updates in the free zone. Next they will be limiting netflix and youtube.

This has nothing to do with playing games it has to do with the monthly updates that we need to keep the kids games running. They are done at night not while people are working. This has nothing to do with people working from home if it did they would only limit it in working hrs.
(Edited)
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Old Labs

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You might be surprised at how many folks are working through the night just to find some available bandwidth during these tough times. Same for college students. I used to do it all the time when working at home and used to have to wait until about 3:00 AM before I could get anything done as all the automatic downloads kicked in at midnight. My neighbors kid stays up all night trying to get her coursework done. You're right it has nothing to do with playing games but rather a lack of bandwidth 24/7 and Viasat's attempts to prioritize traffic by type. You're also right that you fail to see. Don't give 'em any more ideas about netflix and youtube - it's already been suggested.  
(Edited)
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tmaster

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Same problem looks like everyone is going to have to get VPN. Until they start blocking VPN. Clearly this has nothing to do with people working from home. That story is just for non game owners that dont understand whats going on.

It comes from some post on twitter on how gammers are using up the bandwidth

No one plays games on viasat.    We download monthly or by monthly game updates in the free zone.

There is no way anyone is working from home in the free zones.

(Edited)
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Old Labs

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Glad you're paying attention on how to bypass Viasat's detection of your traffic type - we've been discussing it here and speculating why it may be working - don't expect the free ride forever. Let us know how it works out for you. it seems like gamers are the only ones not knowing what's going on. And I'm not talking about gaming on Viasat but rather downloading them. Yes way! Let's leave it at no way you're working from home during the free zone.  
(Edited)
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Michael Salmons

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Ah so that is it, I was wondering why I couldn't stay connected to game servers to play my game when I had good speeds.  It is what it is, hope this throttling doesn't last too long.
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David S.

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Yes yes yall are all saints for paying for something then not using it. As for the de-prioritization of gaming i guess we all have the repeal of net neutrality to thank "
From Wikipedia, the free encyclopedia

Network neutrality, or simply net neutrality, is the principle that Internet service providers (ISPs) must treat all Internet communications equally, and not discriminate or charge differently based on user, content, website, platform, application, type of equipment, source address, destination address, or method of communication.
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Old Labs

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Actually, you have Viasat's Network Management Policy to thank for it. That policy is available at:

https://p.widencdn.net/iyloux/network-management-policy

It was first published in early 2015 shortly before the FCC passed the net neutrality rules in April of that year. That document was a requirement of those new rules at that time. What you've described (copied from Wikipedia) is the spirit of net neutrality not actually what was passed in the US.

That disclosure requirement still remains in effect:

https://www.fcc.gov/consumer-governmental-affairs/internet-service-provider-disclosures/disclosure-instructions-isps

Right now Viasat and other ISPs are operating under the terms of:

https://docs.fcc.gov/public/attachments/FCC-17-166A1.pdf

If you feel they aren't, you should take it up with the FCC and file a a specific, formal complaint.
(Edited)