Misled about "unlimited" plan?

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  • Problem
  • Updated 3 years ago
  • Acknowledged
  • (Edited)
when i made a contract with exede they told me to call after the 6 month promotion to change to the unlimited plan and they said they have never had unlimited plan only the freedom which does not give you freedom cuz you have 150 gigs and you have to limit to what  watch and how much research I can do to do my homework. i was so dissapointed and regret making two year contract with this stupid internet satelite... i need unlimited i have three kids 2 teenagers and am currently in school and have tons of homework online...
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astridriko

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Posted 3 years ago

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C0RR0SIVE

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If I remember right, Exede never offered a truly unlimited service plan...  No satellite provider would offer a plan that was 100% unlimited in service to be honest.
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Steve Frederick, Champion

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Most ground based ISPs do not offer unlimited plans anymore. If you go over 250 or 300 GBs too often, you get the warnings about usage, and then the penalties.

Very few of us on Exede are even eligible for the Freedom plan, and would love a chance to get more than the 10, 15 or 25 GB Classic plans. Some other areas do have plans offering more data, but it all depends on the beam loading in your area.

Be thankful that you are able to access 150 GB per month. Satellite internet has limits because the satellite can only handle so much data, and short of launching new satellites, cannot be expanded. Viasat 2 is in production, scheduled for launch in late 2016.
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Exede Lindsey

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Hello Astridrilko, It sounds like you may have been given inaccurate information concerning “unlimited", I apologize if you were. Unfortunately, Exede does not provide any unlimited packages; there are data limits with all our plans. From what you’ve explained, you have alot of stuff going on online, including your kids and activities. I would be more than happy to review your account and see how I can help, please send your account and contact info to exedelistens@viasat.com. Thank you 
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