FRUSTRATED AND UNHAPPY

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  • Updated 6 years ago
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Archived and Closed

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Hello, I want to report that I am very unhappy with the service that I am given with wildblue and I would not recommend this service to anyone that is on a budget and trying to save money I don't think that paying for a certain usage is good at all. It is a lot of work making sure internet is off and you cant download certain things because it takes away from your usage 60.70 is too expensive for that little usage and I have to monitor it every 5 minutes I am a busy person and this service is not good at all I need unlimited services so I don't have to worry about my usage and I will have to get that from another company when my contract is up. I will tell others do not get this service because it is just making money off of how much usage a person needs. this service should offer unlimited service for one price all around.
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Star Whitfield

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Posted 6 years ago

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Alex, Viasat Corporate Communications

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Hi Star,
Sorry to hear you're unhappy with our service, but I wanted to take a moment to explain why we don't have an unlimited plan, as you suggest. Nearly every Internet service provider these days has a data cap. In recent years, a primary reason why we see providers use data caps is that more consumers are using video over the Internet. Video uses a lot of bandwidth, and networks would be overloaded if limits were not imposed on usage.
Wireless networks, like satellite, are more likely to become overloaded by heavy video usage. So the data caps for wireless Internet are generally a good deal lower than cable networks to avoid over-congesting the network.
In setting our own caps, we want to provide the fastest speed and best quality of service we can — even in peak periods (which is in the evenings), and set the data caps of our plans at levels that fit the majority of Internet users.
We recognize our service may not be right for very heavy users or cord cutters, and we qualify each customer in the sales process to determine whether they are a good fit for the service. For the typical user, we hope that the high speeds and service quality offered by Exede are a good reason to enjoy the service.
If you'd like some help managing your data or maybe switching to another plan, let us know.

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