I had this installed yesterday, I went to check my bill and the user name and password they gave me is incorrect
I signed up a few days ago and I don’t think they sent me a username and password. They sent me an installation reminder email that had my account number and a link to use to register for my account. I believe I had to choose my username and password as part of the registration process. How did you get the username and password? Did the installer give it to you? They may have registered you during the installation process.