I decided to "upgrade" to the Bronze package, not realizing what "optmized for 360p" meant. All I can say is much of the time I am trying to watch a Youtube video it ends up buffering briefly while Viasat catches up. This is totally unacceptable. Now instead of watching videos, I'm watching my stream. I was a happy camper for years. Now I'm furious, and am already looking for an alternative to this greedy corporation called Viasat. And after a barrage of email exchanges with tech, I can see they have no clue. Has I known, I'd have never changed my package, which is why when I read the fine print it states that you cannot go back to your previous package. That struck me as odd at the time. And now I know why. My gripe is that if it says I can watch at 360p, it should be flawless, and not force me to drop it to as low as 144p just to "watch". And here I am at 5am typing on a g** d****** forum about it. I have better things to do with my life. I'm rural, and there's no alternative, yet. But there will be. And companies like Viasat are only shooting themselves in the foot. I predict I'm not alone in my frustration. I also predict some tech employee will show up like in my previous post, feigning to want to resolve my issue. The issue isn't on my end. I'm sick of this corporate greed which takes customers for granted. So that's my rant. I had to get it out. I may be a customer, but only because I have no choice. If their plan is to make my life miserable enough to upgrade, they're sorely wrong. Not another dime.