Frequent outages

  • 2
  • Question
  • Updated 1 year ago
  • Answered
  • (Edited)
We have had increasing frequency of outages requiring reset of the Exede modem in the past few weeks. Up to 5 outages in the last two day. Exede will not fix it. Why?
Photo of John Hoverson

John Hoverson

  • 0 Posts
  • 0 Reply Likes

Posted 1 year ago

  • 2
Photo of Diana

Diana, Viasat Employee

  • 2154 Posts
  • 384 Reply Likes
John, Please send details of our outages. We are here to help, support an fix your issues. Viasat/Exede does not let issues linger. Please send an email to exedelistens@viasat.com with yu account and contact information. Thanks.
Photo of James Hammond

James Hammond

  • 0 Posts
  • 0 Reply Likes
I am also tired of their slow internet. I purchased their internet the freedom 150 w/boost 25 every time around 5:30 on slows down to .14to.25 mbps not exceptable all they want me to do is talk to a techie well i have talked to 4 of them with no satisfaction. Tryed to tell me they understand my frushtration they don't have a clue how upset i am i understand there is another satellite up there i sure hope we get switched over