Freedom plans available in more areas

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  • Updated 2 years ago
For those of you who would like a larger data plan, we have made our Freedom plan (150 GB) available in a few more areas. 25 Mbps speed upgrade is also available. Go to exede.com and enter your Zip code to see if it's available in your area.
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Alex, Viasat Corporate Communications

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  • Happy

Posted 2 years ago

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Spinninghorse, Champion

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Not enough areas for me. I sure hope, if and when the new bird goes up, Beam 329 is first on the list.
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Old Labs (VS1-329-L12FZ)

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Ditto
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Deku (The #1 Hero Data Saver), Champion

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well i hope beam 309 is also onto the first list also :/ so we might end up competing as if we are in a video game to get to the top 1st XD
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Mark

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I see where they quit selling service to my area 43713 , but still new signs are being posted offering fast internet by exede, what gives, our beam is one of the slowest.
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Old Labs (VS1-329-L12FZ)

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The one's popping up in my area were both Exede and HughesNet. For grins I gave them a call asking about Exede since they were touting "new unlimited satellite internet" - they said it wasn't currently available (despite the fact it actually was) but could get me into HughesNet. No more legitimate than the work at home signs next to them.

FWIW and in the past, the Exede web site has shown service may be available but you need to contact a local dealer (they're just limiting sales to the dealer channel to keep them happy and they'll be needing them with the new satellite). Other areas like yours, it simply says not available. 
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Joshua

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Thank you!!!
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Matt Brown

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Still waiting, Exede. Bring the Freedom plan to Ohio already!
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Donna Harryman

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When I enter my zip code it states it is available but when I go into my excede, it does not list it as an available plan. Why can some in an area code get it and others not? That is ridiculous.
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Christine Conrad, Champion

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Often the pans you see on the exede.com website are only offers available to new customers, but not for existing customers. It is called Marketing 101 and often used in selling services such as the internet, TV and cell phones.
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Matt Brown

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It's foolish business practice. "Let's offer a better service and value to new customers, but screw over our loyal existing customers."  :-/
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Diana, Viasat Employee

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Matt, the Freedom Plan is being offered to existing customers as well as any new customer, where the plan is available. We value all of our customers.
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Glen Boone

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yeah they say more areas but what they don't tell you is there are only so many slots ("ppl") that can have the package. once they are full they cant offer you a slot until one opens up
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Jeff Story

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They added to my are and I love it. I was paying 166 dollars a month for the 30 gig liberty and now pay 99.99 for 150 gigs. Thank you Excede!!!!


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Ami Brown

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where do you live? still holding out here in the Midwest!
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Deku (The #1 Hero Data Saver), Champion

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i live in iowa and i gots the freedom plan :3 i LOVE it so much :3 just keep checking onto there website or when  you logg into your account.
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Christy Wineinger

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Same here!! Waiting in SW Indiana!!
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Albert Dean

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Got it last week. Can finally stream Netfilx and on-demand shows without fretting over usage. Only glitch so far is things slowed down to a crawl last night, I was like "Dang I hope they haven't expanded usage too quickly before the next satellite goes up. Hopefully just a one time thing.
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Albert Dean

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Now two nights in a row with connection speeds in the 1-2 Mbps range. Very frustrated!
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Diana, Viasat Employee

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Hi Albert,  Please send your account and contact information to exedelistens@viasat.com. We will take a look at your account.  It could be any number of things that is causing the slow speeds.  
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Albert Dean

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Diana, I've emailed you guys already this morning and the rep that responded said they didn't detect any problems with my equipment. They advised me to call tonight if the speeds bottom out again.
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Albert Dean

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Speeds were back up to normal yesterday, Was able to watch some stuff on Netflix, up until around 10 P.M. when things bottomed out and speeds were under 1Mbps... I'm guessing it's network congestion but I'm going to call when I'm able to be home for a while and see if we can't get to the bottom of this.
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Diana, Viasat Employee

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Hi Albert,  We had a glitch last evening that slowed speeds.  Please reboot your modem. It has been correcting the issue.  If it doesn't please give us a call at 855.463.9333. Below  is the best was to reboot your system.

Here is the correct way to restart your wireless router andExede modem and computer (and yes, the order really does make a difference!) 1.    Power-down thecomputer connected to your Exede modem

2.    Power-down the router(unplug it)

3.    Power-down the modem(unplug it for 2 min.)

4.    If you have anEthernet cable connecting your computer to the modem, disconnect it. Wait amoment, then plug it back in.

5.    Make sure the Ethernetcable from the router is plugged securely into the back of the modem. *Note: Wireless routers do not require a cable connection to thecomputers they support

6.    Plug in the modem.Wait until all LED lights on the modem are solid

7.    Power-up the router

8.    Power up your computer
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Albert Dean

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I booted everything, again, and tonight speeds are again hovering in the 1Mbps range. Will call tomorrow.
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Jim

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Just booted the new router tonight.  Only getting 11Mbps right now but I'll give it time.  Will say I'm a little irritated that the router won't run 2.4 anf 5 Ghz at the same time...  talk about dated... but alas... gotta ferret out all those 2.4 Ghz devices and get rid/replace them
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xoriat

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Please make available in Ohio. I am *thisclose* to signing up for business class Exede, I can't stand this 30GB cap anymore.