Freedom plan is slower

  • 1
  • Problem
  • Updated 2 years ago
  • In Progress
I recently chanage to freedon boost and I did speed test on it . It is slower than my old plan . The first photo is freedon boost the second photo on my old plan.Suggestions?
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thehawk1978

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Posted 2 years ago

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Diana, Viasat Employee

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Hi thehawk1978,  Let us take a look at your account.  The Freedom Plan should not slow your speed. Please send an email to exedelistens@viasat.com with your account and contact information. Thanks.
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James E Besser

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mine is slower too :(
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zanne

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My Freedom plan is essentially half the speed I was getting before. I was able to get 20Mb/s down with the old plan that had a late night free zone. Right now I am getting less than 3Mb down. ESVT is showing my download speed as 2.3Mb down and I'm unable to stream Youtube videos. They just freeze and do nothing. I've been trying to watch a video for the past 20 minutes and it isn't loading.
Even when I was throttled under my previous plan I could usually get a video to load.
I've rebooted my modem and router to no avail.
(Edited)