Question about call center

  • 1
  • Problem
  • Updated 3 years ago
  • Not a Problem
  • (Edited)
For a company who has such patriotic plan names, it's really a crime that you have your top level customer support in the Philippines.  If American's don't have jobs, they can't afford internet.
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American Citizen

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  • ticked off

Posted 3 years ago

  • 1
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Steve Frederick, Champion

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You must be thinking of some other company.  All the customer support for Exede and Wildblue are located in the Continental United States.
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American Citizen

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Then there are some very confused exceed reps, they told me I'd have to call back Monday to talk to the Philippines to get my internet working properly. 
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Lake Country Satellite, Champion

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As Steve said, you must have something else because all of Exede's CARE agents are located in the USA!  866-945-3258 should be the number you are calling for Exede.
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Brad, Viasat Employee

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Hello American Citizen. We are all sourced within the USA. Our main office where I and my other moderators work out of is in Denver and our other call centers are in Texas and Las Vegas. We have no call center in the Philippines, I think you may have contacted the wrong company.

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