FREEDOM??? ARE YOU KIDDING ME???

  • 1
  • Problem
  • Updated 4 weeks ago
  • Acknowledged
I HAVE THE FREEDOM 150 WITH 25GB BOOST "PRIORITY DATA"  It says I have the BEST plan available and that it is especially for  "people who love to watch Netflix, YouTube, Amazon and Hulu. Get the freedom to do virtually everything you want, whenever you want".
I called because we CANNOT stream ANYTHING without buffering....UHG!!!!!
I am BEYOND FRUSTRATED with the LACK of assistance I have gotten!  I unfortunately have had "Exede" for a couple of years and was told this was "internet from space" LMFAO!!!  I can't stream movies to our TV without constant buffering or just no ability to connect at all.  I had called previously and was told it was Direct TV'S fault.  I called Direct they say no it's the internet provider's fault.  I called "Viasat" today and was told they have ZERO available dates for a technician to come fix this problem!  WTF???   I am now waiting for the "manager" to call me back in an hour???   I will be looking for a new internet provider.  I am so angry!!!   We have the highest plan as we run our business here and use it primarily for that.  Oh I was also told that the reason we can't stream is because peak hours are from 5pm to 2 am...sorry.  YES, he said he was sorry but thats the way it is.... OMG!!!!!!
Photo of Mindy

Mindy

  • 4 Posts
  • 0 Reply Likes
  • DISGUSTED

Posted 3 months ago

  • 1
Photo of Viasat Tech

Viasat Tech

  • 9 Posts
  • 3 Reply Likes
When streaming from different apps are you making sure not to try and stream in 4k or ultraHD
Photo of Mindy

Mindy

  • 4 Posts
  • 0 Reply Likes
YES!
Photo of Mindy

Mindy

  • 4 Posts
  • 0 Reply Likes
I talked to customer service at 5pm today and they said they would call me back within the hour......it is now almost 7:30......  Guess their call back speed is much like the internet speed they promised. :0(
Photo of Martin Seebach

Martin Seebach

  • 36 Posts
  • 4 Reply Likes
FREEDOM from going too fast, working too hard, getting critical communiques easily. As to cache use from downloads, give it more if you can, that is a simple one way street leading to your downloads folder(s). If not there it goes into transient ram buckets which deteriorates everything computer is doing. Most entertainment viewers reserve space when you fire them up. The more available the more seamless your viewing. Any computer with more than one hard drive will work more efficiently when swap/extended/virtual ram is put on different disk than system. Gives way to balance i/o better. Don't put it on a shared disk though, it has to be channel attached and not external to mainboard on your computer. This is for security. Your tsr, extended, app cache and active data are not things you want available to others. Look at 5pm to 2am as a storage locker. Now sell the storage space to 20, 50, 642... other subscribers. *** Unscheduled riot 11am next sunday at storage locker door. Come on down, meet the other sardines. Refreshments and first aid supplies (light) will be served.** Just noticed largish numbers of ids from S and SE med countries. Accommodating new subscribers will take time and impact.  Viasat 2 will help if there is a dedicated transceiver to it, ideally multiple per beam (most active, 10% hot idle) Most subscribers have researched all possible ways and like elections, all mostly suck, so you choose from marketing. Then you hope it works as stated/expected. Think FEMA and thousands of empty 2 bedroom homes stored near N'Orleans.
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 2818 Posts
  • 1780 Reply Likes
It looks like the weekend has begun early this week.
Photo of Jim16

Jim16

  • 2269 Posts
  • 1976 Reply Likes
He must be in a state that allows wacky tobacky. ( or I need some)
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3606 Posts
  • 2106 Reply Likes
Be thankful you at least have Freedom. I, like a number of others, use PlayOn to pre-record content during off-peak hours and then watch that content during primetime. It works well.


Live primetime streaming? I wouldn't be able to do that on my beam since I got Exede in 2012.
(Edited)
Photo of Oliver

Oliver

  • 212 Posts
  • 68 Reply Likes
careful saying you are running a business on a residential plan......
Photo of GabeU

GabeU, Champion

  • 1037 Posts
  • 634 Reply Likes
I had called previously and was told it was Direct TV'S fault.  I called Direct they say no it's the internet provider's fault.
Just a heads up.  If what is said above means that you have your DirecTV receiver connected to ViaSat, please be aware that those receivers can use a LOT of data, even when you aren't actively watching anything on demand, and even when they are turned "off". 

I've seen instances of people having their entire monthly allotment of data wiped out overnight by those receivers.  Granted, you have a larger and different plan, but I still thought it was important to make you aware of this.  
Photo of privatejordy

privatejordy

  • 133 Posts
  • 54 Reply Likes
That is awful.  I'm on Liberty 12 w/25mbps and Wifi and I streamed a movie this morning, and I'm watching Big Brother UK on Youtube right now. I'm mentioning this because I am in liberty pass restricted data mode. I'm out of priority data for 9 more days. 
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3504 Posts
  • 2041 Reply Likes
All depends on the beam. Now granted, a beam where Freedom was offered typically meant an underutilized beam. So maybe something is off with the installation, or the video resolution downgrader is turned on and causing problems.
Photo of El Miguel

El Miguel

  • 11 Posts
  • 0 Reply Likes
Mindy, good evening. I want to let you know that you fell into the Viasat trap. You have been lied to. I’ve been suffering with this garbage for 6 years. If your new, I would like to give you tips.
Tip 1: These so called “Champions”, are actually fake customers and really just employees. So don’t take their information, they are a bunch of liars.
Tip 2: Please be carful what you post. Sometimes if you post negative things on this company you may or may not be banned from the blog. It’s happened to me.

Thanks
Photo of Del pill

Del pill

  • 1 Post
  • 0 Reply Likes
How is el Miguel a troller. He has just been stating his opinions.
Photo of privatejordy

privatejordy

  • 127 Posts
  • 48 Reply Likes
I agree that disruptive people that chime in on forums but add nothing relevant to the conversation, are trolling. 

Note, GabeU didn't call anyone a troll, he's just expressing his opinion and his own definition of what a troll is.
Photo of GabeU

GabeU, Champion

  • 944 Posts
  • 578 Reply Likes
Actually, I kinda did.  :) 

But, multiple posts about ViaSat being a scam, about how no one should listen to ViaSat's reps, nor the "Joker" Champions, who are accused of being employees.... eh, you start to form that opinion.  At least I do.  Having an opinion is fine.  I have them.  Everyone does.  Spouting vindictive rhetoric on multiple threads is another.  
Photo of privatejordy

privatejordy

  • 127 Posts
  • 48 Reply Likes
Yeah, but you didn't call him out by his name.
Photo of GabeU

GabeU, Champion

  • 944 Posts
  • 578 Reply Likes
True.  
Photo of ggg rt

ggg rt

  • 147 Posts
  • 37 Reply Likes
Amen!
Photo of ggg rt

ggg rt

  • 147 Posts
  • 37 Reply Likes
I had the same thing happen to me,was in the end after all the begging, screaming, and kicking reminded to read the contract that I signed . Gotcha!
(Edited)
Photo of privatejordy

privatejordy

  • 133 Posts
  • 54 Reply Likes
Mindy, I'm not a champion and I am a customer and I agree with VeteranSatUser in that I think you have a bad install, if you're a new customer that is.  I credit my wonderful service and great experience, which is rare on here, to a great installation, even though my tech gave me tons of incorrect information.  He was clueless about the plans and other things but he did a great job on the install.  I've never had to call customer service in the 1 and 1/2 years I've had service, knock on wood.
Photo of Susan Jenulis

Susan Jenulis

  • 13 Posts
  • 1 Reply Like
I hope they can rectify your slow speed.  I helped my situation by going around the built-in router and using my apple router,,,, speeds really improved.  From 15 mbps to  45 or 50 mbps.  I am remote, not much competition from other viasat users.  I've had freedom plan for about 4 years, was with 20 GB plan 4 yrs prior.  I've had slow speeds but have worked out the problems.  What is your speed now?   I've run checks on my speed daily, more often if I suspect problems.   I use Ookla speedtest.com.
Photo of Brad

Brad, Viasat Employee

  • 3143 Posts
  • 1116 Reply Likes
To bounce off a few replies. I do think we probably need to look at your account as there could be something wrong installation or signalwise. Please email viasatlistens@viasat.com

I do think GabeU's suggestion is worth looking at too. Freedom is one of our most generous plans for data but all the same if you order movies on DirecTV for VOD it MUST download using your data and we're talking potentially up to 4GB/title. 

Please email us and we'll look at it for you. Due to the amount of customers we work with daily, we will need a reference to this and contact information to pull up the account.