FREEDOM??? ARE YOU KIDDING ME???

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  • Updated 3 weeks ago
  • Acknowledged
I HAVE THE FREEDOM 150 WITH 25GB BOOST "PRIORITY DATA"  It says I have the BEST plan available and that it is especially for  "people who love to watch Netflix, YouTube, Amazon and Hulu. Get the freedom to do virtually everything you want, whenever you want".
I called because we CANNOT stream ANYTHING without buffering....UHG!!!!!
I am BEYOND FRUSTRATED with the LACK of assistance I have gotten!  I unfortunately have had "Exede" for a couple of years and was told this was "internet from space" LMFAO!!!  I can't stream movies to our TV without constant buffering or just no ability to connect at all.  I had called previously and was told it was Direct TV'S fault.  I called Direct they say no it's the internet provider's fault.  I called "Viasat" today and was told they have ZERO available dates for a technician to come fix this problem!  WTF???   I am now waiting for the "manager" to call me back in an hour???   I will be looking for a new internet provider.  I am so angry!!!   We have the highest plan as we run our business here and use it primarily for that.  Oh I was also told that the reason we can't stream is because peak hours are from 5pm to 2 am...sorry.  YES, he said he was sorry but thats the way it is.... OMG!!!!!!
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Mindy

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  • DISGUSTED

Posted 4 weeks ago

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Viasat Tech

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When streaming from different apps are you making sure not to try and stream in 4k or ultraHD
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Mindy

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YES!
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Mindy

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I talked to customer service at 5pm today and they said they would call me back within the hour......it is now almost 7:30......  Guess their call back speed is much like the internet speed they promised. :0(
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VeteranSatUser, Champion

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Be thankful you at least have Freedom. I, like a number of others, use PlayOn to pre-record content during off-peak hours and then watch that content during primetime. It works well.


Live primetime streaming? I wouldn't be able to do that on my beam since I got Exede in 2012.
(Edited)
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Oliver

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careful saying you are running a business on a residential plan......
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GabeU, Champion

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I had called previously and was told it was Direct TV'S fault.  I called Direct they say no it's the internet provider's fault.
Just a heads up.  If what is said above means that you have your DirecTV receiver connected to ViaSat, please be aware that those receivers can use a LOT of data, even when you aren't actively watching anything on demand, and even when they are turned "off". 

I've seen instances of people having their entire monthly allotment of data wiped out overnight by those receivers.  Granted, you have a larger and different plan, but I still thought it was important to make you aware of this.  
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privatejordy

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That is awful.  I'm on Liberty 12 w/25mbps and Wifi and I streamed a movie this morning, and I'm watching Big Brother UK on Youtube right now. I'm mentioning this because I am in liberty pass restricted data mode. I'm out of priority data for 9 more days. 
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VeteranSatUser, Champion

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All depends on the beam. Now granted, a beam where Freedom was offered typically meant an underutilized beam. So maybe something is off with the installation, or the video resolution downgrader is turned on and causing problems.
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El Miguel

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Mindy, good evening. I want to let you know that you fell into the Viasat trap. You have been lied to. I’ve been suffering with this garbage for 6 years. If your new, I would like to give you tips.
Tip 1: These so called “Champions”, are actually fake customers and really just employees. So don’t take their information, they are a bunch of liars.
Tip 2: Please be carful what you post. Sometimes if you post negative things on this company you may or may not be banned from the blog. It’s happened to me.

Thanks
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Del pill

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How is el Miguel a troller. He has just been stating his opinions.
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privatejordy

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I agree that disruptive people that chime in on forums but add nothing relevant to the conversation, are trolling. 

Note, GabeU didn't call anyone a troll, he's just expressing his opinion and his own definition of what a troll is.
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GabeU, Champion

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Actually, I kinda did.  :) 

But, multiple posts about ViaSat being a scam, about how no one should listen to ViaSat's reps, nor the "Joker" Champions, who are accused of being employees.... eh, you start to form that opinion.  At least I do.  Having an opinion is fine.  I have them.  Everyone does.  Spouting vindictive rhetoric on multiple threads is another.  
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privatejordy

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Yeah, but you didn't call him out by his name.
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GabeU, Champion

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True.  
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ggg rt

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Amen!
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ggg rt

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I had the same thing happen to me,was in the end after all the begging, screaming, and kicking reminded to read the contract that I signed . Gotcha!
(Edited)
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privatejordy

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Mindy, I'm not a champion and I am a customer and I agree with VeteranSatUser in that I think you have a bad install, if you're a new customer that is.  I credit my wonderful service and great experience, which is rare on here, to a great installation, even though my tech gave me tons of incorrect information.  He was clueless about the plans and other things but he did a great job on the install.  I've never had to call customer service in the 1 and 1/2 years I've had service, knock on wood.
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Susan Jenulis

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I hope they can rectify your slow speed.  I helped my situation by going around the built-in router and using my apple router,,,, speeds really improved.  From 15 mbps to  45 or 50 mbps.  I am remote, not much competition from other viasat users.  I've had freedom plan for about 4 years, was with 20 GB plan 4 yrs prior.  I've had slow speeds but have worked out the problems.  What is your speed now?   I've run checks on my speed daily, more often if I suspect problems.   I use Ookla speedtest.com.
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Brad, Viasat Employee

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To bounce off a few replies. I do think we probably need to look at your account as there could be something wrong installation or signalwise. Please email viasatlistens@viasat.com

I do think GabeU's suggestion is worth looking at too. Freedom is one of our most generous plans for data but all the same if you order movies on DirecTV for VOD it MUST download using your data and we're talking potentially up to 4GB/title. 

Please email us and we'll look at it for you. Due to the amount of customers we work with daily, we will need a reference to this and contact information to pull up the account.