Free Zone trouble

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  • Updated 1 year ago
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  • (Edited)
I know I don't have free zone but why are the exede workers telling me I do when I first got the package he said 3am to 6am when the installer came he said 12pm to 5 am I don't understand why these people are lying to me is this what exede teaches their employees just to sell a product very wrong
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Jacob Gonzales

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Posted 1 year ago

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YVETTE WOOTEN

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Get ready for all the lies.. That's all they do is lie
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Steve Frederick, Champion

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Jacob, you can see what plan you have by logging on to My Exede Dashboard at https://my.exede.net/dashboard and look at the panel on the right side, it will show your plan, and if you have a free zone, it will show that also.
(Edited)
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John G

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Jacob, being a customer over a couple of years now I can tell you that the plans have gotten a lot better and like Steve mentioned you can check what plan you have directly on your dashboard.  

Some things that will make your experience better.

- Keep track of what you allow use of your internet.  (directTV, tablets, phones.) You will be surprised how much netflix or youtube can consume.
- If you can, use your own router.  It will give you a little more control and probably allow you to set times for free zone download.
- If you have multiple windows computers make sure they share updates
http://www.thewindowsclub.com/windows-update-security-settings-windows-10

Also be realistic.  Satellite is not like other broadband services, or even cell phone data services.  It fits a weird niche en between.  If you are realistic about the expectations you will have a better experience.
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Jacob Gonzales

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I understand everything you guys are saying but if ur selling a car and they tell you it's automatic but when you get in and spend your hard working money and it's standard that's not right . I mean I would not mind if I was told I wasn't going to get free zone cause of the pass cause I can understand that but as a new costumer I was unaware that with the pass there was no free zone until I paid the installment and did the whole process to find out I really don't have it I mean what kind of service is that I love the internet don't get me wrong just feel like I got ripped of that's all
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Old Labs

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Jacob,

Send an email to one of the moderators (Viasat employees) here at exedelistens@viasat.com - include your account and contact information along with that email but don't post the info here since this is a public forum.

They will be able to tell you if you have a free zone for your plan. Free zones for Liberty plans were recently introduced in some service areas (although not all and there's probably some confusion in the sales and installer channels) - maybe yours and if available you may be able to switch at no charge.  

 
(Edited)
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John G

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Can totally relate to this comment.  It was not until later on that I realized that other companies (both during sign up, and installation) are the ones that do that job as sub contractors.  In reality the guys that manage your service and provide you support are the real exede/viasat people.  I am not trying to make excuses, just trying to explain what I was able to figure out after being frustrated as well.  It took me a bit to be happy with the services (I am still not happy with some if it) but they are trying.  I also had to own a little bit of it as well, making sure I had all the information correct on my side as well.  I am sure if you have an e-mail or paperwork from where you first signed up and talk to them, they will be able to help clarify things or give you some options.
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Jim, Champion

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Sure there are some dishonest salespeople out there but the problem is in the almost weekly changes in promotions and plans. This doesn't excuse those folks giving out bad information from their responsibility for keeping up. I sell in primarily 3 beams so there can be times that there are 3 different plans I have to keep up with. If you are on the line between 2 beams I sometimes have to say "You MAY have a free zone. . . , etc." Zip codes are not always sufficient to determine your beam. Sometimes you can't know for sure what beam a customer is in until  you put in their credit card information. How many of you want to give me your credit card info and let me tell you later what you are getting? I look forward to the day when the same plans will be available for everyone.
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Brad, Viasat Employee

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Our old classic plans had a 12am-5am Free Zone. SOME Liberty Plans do have a 3am-6am Free Zone. If you haven't done so already if you email us at exedelistens@viasat.com we can tell you exactly what you have
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