free zone is not working

  • 2
  • Question
  • Updated 1 year ago
  • Acknowledged
I am on the liberty 25 + free zone plan (3AM to 6AM) however myesvt shows data used during the free zone as happening five hours later and using up my data allowance. The data used 10pm to 1am is shown as being used during the free zone. There is five hours difference between my time zone and GMT, not sure if that is the issue but something is broken. Please fix ASAP.
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Shinyo Free

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  • frustrated

Posted 1 year ago

  • 2
Photo of Nell Glasscock Blevins

Nell Glasscock Blevins

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Mine too. It shows I'm using data from 3am-6am.I'm also on Liberty 25+.
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Shinyo Free

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I just got off a chat with support. She said that myestv is not accurate with the time. Since I was already well over the limit before I became aware of the issue I will have to wait for the next billing cycle to verify. She said that estv caused a lot of problems, I think the biggest problem it caused for them is informed customers.
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c early

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At least your service is workih