Free Zone speeds slow

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  • Problem
  • Updated 2 years ago
  • (Edited)
I have 4 Computers, which all need updates. I have for several days tried to individually update ONE during the "Free Time". It needed a 18G download. During 12:30 (Mid night) and 5am, only 16M was downloaded. It has taken over a 3 weeks, to update just ONE computer. I still need to complete the other 4.
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Mary E Rumbaugh

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  • very unhappy with data plan and download speeds.

Posted 2 years ago

  • 1
Photo of Steve Frederick

Steve Frederick, Champion

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There are just too many folks using the LNFZ for huge downloads, thus bogging down the network. It isn't a joke, it is just that the LNFZ has gotten very popular.

If all you managed to get downloaded in the try last nigh was 16Mb, you may have an equipment problem. You might also have a problem with your wireless router. Trying to reboot both your modem and your wireless router may improve your speeds.I would suggest you contact the moderators by sending an email to exedelistens@viasat.com and have them check out your modem using their troubleshooting tools. Be sure to include your account number and a phone number so they can identify your account.

Have you checked your modem stats by going to http://192.168.100.1/?page=modemStatus

Any red flags on either the modem page, or the tria page could indicate a problem. Also look at the RxSNR, it should be above 5.0 db, and cable resistance should be less than 3.0 ohms.