Didn't know about free data

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  • Problem
  • Updated 4 years ago
  • Acknowledged
  • (Edited)
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I was told to just go to the buy data section to receive the extra 5 gbs, and during checkout it would cancel out payment, it did nothing and I was charged for the extra gb , so far i have paid 30 extra dollars in 2 months ,why isnt it just added? I feel I should have a credit on my account for those extra charges .Rep said I had 5 gbs free data , but didnt add it.And WAS NOT CLEAR on how to receive the free data.Now where does it state free Data giveaway on Exede website. I stumbled upon it on a google search when looking for why I cannot receive Freedom package.
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Connie Atkins

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Posted 4 years ago

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Debbi Cobern

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I just asked one of the techs here and they gave me the 5 free gigs, no charge.
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HMC1940

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Hi Connie--I just got 5 gig free data this month. When I got it they explained it would show charge on bill but also that charge I would not have to pay.
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Exede Kimberly

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Hello Connie, the Great Gig Giveaway promotion is a customer service based promotion so it is not on our website. If you have any specific questions about it, I am happy to answer them. You definitely should be credited for those GB you were charged for. If you can send me your info to exedelistens@viasat.com, I will see to it that it is taken care of. Thank you.
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Daniel Bonnell

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O yes, How can you get 5 extra gigs with out bothering Kim all the time. I could really use it this month, been helping a friend and uploading a bunch of stuff. I waiting for my letter to tell me I am getting low. I know, Kim is always so kind to help you, but I hate to bother her all the time, well I only done it once and it was a big help too. Thanks Kim and I hope you, your family and all the great customer service and web service people at Exede will have a great Christmas and a Super New Year of 2015. I am here to say, it going to be a great year, I just feel it.

(Edited)
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david, Champion

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I've done all mine by email to exedelistens@viasat.com.

I've sent this four months now -

Subject: Bonus Data

Can I get my 5 gigs of bonus data for this month?

Account Number xxxxxxxxx for David Xxxxxx

Thanks
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Exede Kimberly

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Daniel, you are no bother whatsoever! You are a breath of fresh air and I am happy to help you out. (:
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James Morris

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I really enjoyed the extra data I got through the Great Gig Giveaway.  It came in very handy until I was able to upgrade to the Freedom Plan.  I have truly enjoyed having Exede for my ISP.


Thanks In Advance, Exede

James

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