Data usage calculations

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  • Problem
  • Updated 7 months ago
  • Acknowledged
  • (Edited)
Fraudulent usage calculations by exede.  Used to be 200-300 GB  day.  Today, 0.5 MB in 60 minutes checking email and news!!  Impossible.  What is going on?
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Jim Parker

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Posted 8 months ago

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Stephen Rice

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Using .5 gb in an hour makes perfect sense.  There has been a lot in the news lately.
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Bev, Champion

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Wait, you use to use 200-300 GB per day, now only 0.5 MB and, your complaining? 200-300 GB is EXTREMELY excessive usage and, would be very difficult to manage in one day. Half a MB is easy, one email can be that, a photo is usually more than that.

Please double check your numbers and clarify. Data is measured as follows.
1 bit = a 1 or 0 (b)
8 bits = 1 byte (B)
1024 bytes = 1 Kilobyte (KB)
1024 Kilobytes = 1 Megabyte (MB)
1024 Megabytes = 1 Gigabyte (GB)
1024 Gigabytes = 1 Terabyte (TB)
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Gregory Davis

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Bev, his comment was .5 MB in 60 minutes, yes checking email, checking the news - some news sites have videos tha autoplay, oH don't forget those ADS.  Some additional math here .5 MB in one hour - calculates to 12 MB/ day (24h/day).  While 300 GB/day if I'm interpreting Jim's initial post calculates out to 12.5 GB/hour.  From my experieince with Exede that's not possible.
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Brad, Viasat Employee

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I think he's meaning MB. but still a 200MB increase from his usual isn't that far of a stretch.
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mike barber

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 It seems that there are many Exede customers who feel as you that "something is going on". Other than sending an email, and having my usage looked at, what can Exede do to help us, the customers, to resolve this ongoing problem??? Again, why doesn't Exede provide a tool on their website that all of us can go to, that Exede agrees on, that shows our usage in some meaningful way??? No doubt it would cost them some money but wouldn't it be worth the cost in positive customer relations????

 It is clear that data usage comes form many places, many of which are unknown to the customer. Knowing where the data is going, how it is being used, and by whom is the first step in controling it.

 Once I was told that Windows 10 used 5GB of my data in 4 min, I spent an enormous amount of time learning how to control it. Surely, Exede has access to how to do that and could have helped me (other than spending more time searching this site) resolve the problem.

 Now I'm suspicious that my Android phone is using data without me knowing. So here I go again, many hours trying to find out how to control data usage on my phone.

 Exede, how about some tutorials on these things posted on your website???

 Perhaps there is something that I am missing here so if I am, please enlighten me.
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Old Labs

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Now I'm suspicious that my Android phone is using data without me knowing.
First suggestion would be to set your WiFi connection as metered/MiFi  on Android devices:

https://www.androidcentral.com/how-tag-wifi-access-points-hotspots-your-android-device
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mike barber

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WOW! that was quick...  thanks Old Labs!!!  I'll check it out...
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Brad, Viasat Employee

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That's not a bad idea. I can get our marketing crew to maybe write a tutorial on how to do this setting (unfortunately I use a iPhone so I don't know much about Android settings to give a personal suggestion). It sounds like Old Lab's suggestion (where's the dog profile pic?) was a helpful. 

As for further help beyond the forum and calling in, we do have a few self-help posts on our website and sometimes we link them on the Facebook page. I think how-to videos are something we'll see more of too. 
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Tim Spake

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Wish someone would set up a sting operation to catch Exede in charging for usage that didn't happen. This is fox in charge of hen house. We have to pay what ever they say is used. Why not let it?
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Gwalk900, Champion

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Tim, just buy a router that will track your usage for all devices.
I use an Asus RT-AC3100
Tracks every bit and byte per device.
No surprises.
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Bev, Champion

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They would be hard pressed to catch anything other than devices using data while unattended or, in the background while the user was doing something else. Exede is more than happy to tell you where your data was used if you simply email exedelistens@viasat.com and ask them. (that email goes to corporate by the way.)

I have never had anyone from corporate be anything but transparent about my account, usage and such.
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Gwalk900, Champion

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Asus RT-AC3100 usage readouts:

Usage per device for a 3 day period:


Statistics and hours of data usage for all devices for 10-6


Hours of usage for a single device (Nook HD+) and active applications for that device:


A good router will take all the mystery out of where your data is going including some easily overlooked items such as wireless printers.



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Brad, Viasat Employee

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In the time I've been with the company handling this very complaint multiple times on a daily basis I think I've only seen 4 instances where the meter was wrong and it was  blatantly obvious issue and was tied to a mispointed Dish (they couldn't even connect). Everything else (which I still am more than happy to look at) always end up being an update running in the background, another device connected, or malware driving the usage significantly up. 

I think using Gwalk's suggestion will probably clear things up.
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Brad, Viasat Employee

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Hi Jim

I can review your data if you'd like. Please email exedelistens@viasat.com
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Angela Kelley

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I have thought for some time that Exede has excessive data use charges.  Once, when we were out of town, 7.8 GB of data was used between 2-3am.  Thought our router had been hacked so we changed it and passwords.  

Changed all of our devices (phones, iPads) to unlimited Verizon data and no longer use Wifi for any of those devices.

Television is not hooked up to Internet.

One wireless printer is on Wifi network set to manual updates only.

So, our data reset on the 28th while we were asleep.  The next morning, without using any WiFi, we unplugged the modem and the router from the wall.  Turned on the next day and used 0.3GB!!!

Turned off and unplugged again.  Next day, my husbands Apple Watch needed an update so I turned on modem/router again.  Download of one 540MB update took 28 minutes and failed.  Tried again and it said it would take 8 hours to complete so I stopped it.  Checked data use for this time and it said 3.2 GB of data used!!  Turned off and unplugged again.

Tonight, we turned it on and there was another 0.3 GB used.  My husband then looked at 4 simple webpage of truck parts before calling one business and ordering the part he needed.  Mind you these were simple pages, no video, no audio, no auto play.  Data then went from 3.5 GB to 4.9 GB.  1.4 GB of data is an impossibility given that one hour of simple web browsing should only use about about 30MB data.

Every time I call Exede, I get a rep who wants to sell me another plan rather than answer my questions about why and how I could possibly be using data when the entire system is turned off and unplugged!  Nor can they answer how so much is used for simple web browsing.  Tonight, the rep offered to sell me 50GB of data for a penny more than my current plan and I said NO.  Given this crazy usage that no one can explain, 50GB wouldn't help anymore than the 18 we have now.  At my insistence, I have been bumped up to level II technical support and will be surprised if they call me back.
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Wedge Harris

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I supposedly just used 12 GB in three days while on facebook.  No.  It didn't happen.   I contacted customer service and their response was to send me a form letter and close my complaint.  I am tired of this.  I am going to have to try Verizon LTE internet.  Exede isn't giving me any choice.  I am aware that internet usage is much more data intense than it was even a few years ago, but 12 GB in three days while internet browsing?  Our social media profiles don't even let gif's autoplay much less movies.  No streaming movies or music.  No youtube use.  No one else stealing our internet.  Game system does not automatically run updates.  There is no reasonable explanation.
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Brad, Viasat Employee

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if you email us at exedelistens@viasat.com we can check for you
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Wedge Harris

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If someone could tell me what to look for to see what my router is doing to tell me if there is an error there, that would be helpful.  We aren't running any Windows 10 machines at home.  Android and iphone.
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Bev, Champion

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google play cloud services, auto update enable for anything on either, iCloud enabled on iPhone? By default all of that is enabled on most devices and, they will only download updates or transfer items to the clouds over 100 MB if on wifi. That can use a ton of data.
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Wedge Harris

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We monitored the amount of data used by iCloud.  It is a pittance.  As in a few megs a day.  Nowhere near enough to be causing the size of the data usage we have been seeing.
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VeteranSatUser, Champion

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Depends when you look at your iCloud usage. iCloud and Google cloud can eat a TON of data. Might be fine for a few days then it does backups or updates and BOOM..
(Edited)