New usage cycle, data being used up quickly.

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4 days into my new data month I find that I'm at 9gb's out of the 10 in my plan.  WHAT?  This has NEVER happened and when I emailed Exede I get a canned response on how to check what data is being used.  I specifically said in the email that there was a problem and needed someone to check into it yet it's almost like they didn't even read it.  Last night at 12:23 am (LMFZ) I uploaded a bunch of files/documents to OneDrive, I even have a screen shot showing the time it was done.  Obviously for some reason this data was all counted against my data, it's the only thing I can imagine happened.  I don't know what to do.  I'm extremely careful about my use, I only do updates late night if possible and I turn the computer off during the day when I'm not here.  No one else is tapping into my data, I live in the country and there are no houses close to me.  AND, when I use a router, it's password protected.  I don't use one all the time.  Can someone help me here?
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Andrea

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Posted 4 years ago

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Richard Wilson

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We live in the country too and flying through 15 G about halfway through the month.  Somehow, data usage doesn't seem very clear to calculate. They say that they can graph the usage, but it's still very unscientific in terms of real help.  I can't believe that we consume what is measured....we do NO streaming whatsoever.  An occasional Utube will run, but no movies or audio.   Then, when we're throttled,  Apple email stops working......I can use Gmail, but no Mac......go figure.  I hope that net neutrality will "loosen" the system so that we can all have equal access and data for a reasonable price. 
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Andrea

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I wasn't flat out accused of using it but I could tell it was being thought.  I felt like a jerk trying to explain there was no way this could happen.  I totally get they probably hear this stuff everyday but that's why I kept telling him to look at my account for the past year, I've only gone over once and it was by very little.  I told him everything I uploaded and he looked at the files and verified that I was correct in what I uploaded yet the times he gave were totally off.  Why can't they just admit something strange went on with their system and be done with it?  With so many having a similar issue you would think they'd be looking into it further.

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